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Reviews of Arenaa Star Hotel

4 out of 5
Arenaa Star Hotel
49-51, Jalan Hang Lekiu, Kuala Lumpur

Reviews

6.4
Rating 10 - Excellent. 29 out of 275 reviews" "
Rating 8 - Good. 94 out of 275 reviews" "
Rating 6 - Okay. 79 out of 275 reviews" "
Rating 4 - Poor. 43 out of 275 reviews" "
Rating 2 - Terrible. 30 out of 275 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

anders

Stayed 3 nights in Nov 2023

6/10 Okay

anders

Stayed 3 nights in Nov 2023

6/10 Okay

giri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Positives: 1. Pricing was affordable. 2. Good breakfast arrangements. We vegetarians did not have much options, but could manage. But non vegetarians have many options. 3. Clean rooms, corridors, reception. 4. Great location. Near metro stations, near Sangeetha restaurant. These are great plusses. Negatives: 1. Impersonal, laconic, bordering on reluctance. Perhaps language was a barrier. 2. We had an early morning flight and requested for packed breakrfast. Nothing happened. Reception just said nobody told them about that. We just departed. We plan to try another place, if there is a next time. We may choose this again due to the positives.
Stayed 3 nights in Apr 2023

8/10 Good

Zainul Aabedin

Stayed 3 nights in Jul 2023

4/10 Poor

Don

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bedsheets should long be replaced,
Stayed 1 night in Apr 2023

4/10 Poor

Dany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place was printed this weird matters black color which really was to cover up dirty walls and doors. The bedding was old and the pool is unswimable with broken parts all over the place. The front desk person was pleasant but the whole facility is just super old and the whole 80s design look is just outdated. The black walls everywhere made it hard to see things also when you book a room without a window.
Stayed 2 nights in May 2023

2/10 Terrible

Francis

Stayed 3 nights in Mar 2023

8/10 Good

Stefanie

Stayed 4 nights in Apr 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
location was great. breakfast was great.
Stayed 3 nights in Mar 2023

8/10 Good

Maurice

Liked: Cleanliness, property conditions & facilities
Overall, it is a good stay - the location is convenient and room is comfortable. However, I am not exactly happy about 2 things - (2) On the first night at about 9pm, I called the reception for a plate as I brought fruits. Yet, I am told that the cafeteria had closed and they have no plates. (2) Room maintenance is at around 4pm, which is too late.
Stayed 4 nights in Mar 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The condition of the room and building is old and long lost maintenance. They even tie up the curtain and look dirty for us to open and cover up the window. Saw cockroach inside the building. Cleanliness need to be improve
Stayed 1 night in Feb 2023

2/10 Terrible

VV

Stayed 1 night in Feb 2023

4/10 Poor

Sivdad

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Bad customer service, staff needs to be trained on how to behave or talk to customers and they need to improve their breakfast buffet. It’s just average compared to their pricing.

4/10 Poor

MUSTAFA KEMAL

Stayed 3 nights in Dec 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever
Dirty room, terrible service, staff's are not nice. towel looks like rag. The room is too dark to hide the dirtiness of the room. Rooms are not soundproof, so you can hear the sound of next room's conversation, toilet flushing, baby crying and shower, etc.
Stayed 3 nights in Dec 2022

4/10 Poor

NAKEN

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in Dec 2022

6/10 Okay

Alan Kok Aun

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its a rundown property. Very dated and in need of refurbishment. Walls were super thin and we coukd hear our neighbours discussing where to go shopping. Room was small and dusty when we checked in, towels were stained and smelled weird. Soaps supplied were not usable or sufficient. Lift took half of forever to arrive. Staff were very friendly and accomodating. Cleaning staff were helpful when we cane back for the day and room was not cleaned up yet . Overall property is too dated to give higher review, but staff were not bad.
Stayed 4 nights in Dec 2022

10/10 Excellent

Emely

10/10 Excellent

Gayithri

6/10 Okay

Sarah

Stayed 2 nights in Jul 2022

2/10 Terrible

Josiely

Stayed 1 night in Apr 2022

6/10 Okay

MOHD SOFI

Stayed 1 night in Nov 2021

8/10 Good

Ainfitri

Stayed 1 night in Nov 2021

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Ayim

Stayed 1 night in Oct 2021

8/10 Good

ridzuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Wan Syazmimi

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WEBSITE SAYS CHECK IN TIME IS FROM 8AM TO 9PM. CAME IN EARLY AT 930AM THEN WAS TOLD IT SHOULD BE 2PM. I EVEN SHOWED THE NOTIFICATION I GOT. NEXT IS AIRCON. NO COLDNESS ALTRHOUGH OUT MY STAY. THIRD IS NOISY AREA
Stayed 1 night in Apr 2021

8/10 Good

Siti

Stayed 1 night in Feb 2021

8/10 Good

candace

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent hotel decent location
Nice hotel. Great breakfast. Wanted the room for the balcony but the door was barred for exit. Good thing was that the bathroom was huge!
Stayed 1 night in Jan 2020
Response from D Yogendran on 2020/2/8
Dear Candace Thank you for your review we we believe we missed the mark. We will thrive do still better for the comfort of all our guest in the meantime we look forward to see you again soon.

2/10 Terrible

jef

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from D Yogendran on 2020/2/8
Dear Jef We have missed the mark. We would like to inform you that the hotel is already undergoing a soft refurbishment. We look forward to improve the quality and service for all our guest. In the meantime on behalf of the management kindly accept my sincere apology.

10/10 Excellent

Annamalai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from D. Yogendran on 2020/2/8
Dear Annamalai Thank you for your support and review.

2/10 Terrible

Thrinath ku

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service at Arenaa star hotel
Really disappointed with hotels.com representative and arenaa star hotel. Asked for change of dates and the same was not communicated properly to the hotel management and arenaa star hotel front desk made me wait for 2.5 hrs to check in. Shouldn’t have done it through hotels.com, lost a lot of money here.
Stayed 3 nights in Dec 2019
Response from D. Yogendran on 2020/2/8
Dear Thrinath We are very sorry with your experience at Arenaa. We are currently looking into refining our services and guest experience. We are looking into all aspect to improvise the hotel services and guest values. We will look into your review seriously and we will take necessary actions. In the meantime please accept my sincere apology with regards to your incident.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soooo rude and arrogant. Very bad location very dangerous
Stayed 5 nights in Dec 2019
Response from D Yogendran on 2020/2/8
Dear Guest We sincerely apologize on this issue. We take very serious on staff rudeness and arrogant in our hotel with immediate disciplinary action we will not tolerate such an incident. In the meantime i will investigate this matter. Kindly accept my sincere apology.

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Antony J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Lester

Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness was bad and i had to request to change room due to strong unpleasant odour and dirty bed sheet.
Stayed 2 nights in Sep 2019
Response from D Yogendran on 2020/2/8
Dear Lester On behalf of the management i am truly sorry on your unpleasant stay. Currently we have started a soft refurbishment on the hotel. We are looking into all aspects to improvise the quality of the hotel and also the service. We will take your feedback into considerations to make things better. Look forward to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2019
Response from D Yogendran on 2020/2/8
Thank you for your review

4/10 Poor

Rizwan

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not book if travelling with family
Awful Malaysian trainee on check in takes forever. Can’t speak the language. Rude. Rooms clean daily but sometimes don’t leave towels, gels, toilet paper. Breakfast has a decent selection but usually cold and does not seem fresh. Rooms also dirty despite daily cleaning found various bugs on a regular basis.
Stayed 4 nights in Sep 2019

8/10 Good

Nurashikin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in cheap rates
stay was good and staff also very accomodating but location is not good
Stayed 3 nights in Aug 2019

6/10 Okay

Jack, Las Vegas

Business traveler
Liked: Staff & service, amenities
Overpriced. Would be decent if they dropped the price. The room gave me a dull feeling. The paint was spotty in some areas. Found hair clumps in some areas when I first got in the room. Toilet paper was soaked in water and like sand paper. Wouldn't stay here again unless they were to lower their price.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cockroaches everywhere. Very very old towels, you can literally see the wear and tear. Dirty floor mats, you can literally see a brownish colored mat from it's original white. This seems an Indian Hotel in KL as most of it's guess are from India.
Stayed 9 nights in Jul 2019

8/10 Good

Salahuddin

Liked: Property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff! People going in and out of their room with loud door noise could have been reduced if they had built the building with the sound proof system. Or I guess they should do something about it. But that sound didn’t matter after all that extra courtesy from staff. Rooms were pretty clean too. Thank you so much.
Stayed 2 nights in Feb 2019

8/10 Good

Teo

Convenient location but surrounded with foreigner feel not comfortable.
Stayed 1 night in Jan 2019

8/10 Good

Mike, KL

Traveled with group
Liked: Cleanliness, staff & service
Good location to hop on and off for the free GOKL bus The hotel is old and too noisy from the neighborhood.
Stayed 2 nights in Jan 2019

2/10 Terrible

Abcdedg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Blah blah blah
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Disliked: Staff & service
Don’t stay here
The biggest problem I had was the staff don’t follow the rules. We had a do not disturb sign on our door when we went for breakfast. When we got back, our place was cleaned and a few of our personal items were thrown out. I don’t understand why they would come in when we clearly have a do not disturb sign on. Secondly the area around it is so dirty. Not close to any of the tourist things you want to see.
Stayed 4 nights in Nov 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location. Short walk to chinatown and central market.
Stayed 3 nights in Aug 2018