2 outdoor pools, sun loungers
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Reviews of Ibis Kuala Lumpur City Centre Hotel

4 out of 5
Ibis Kuala Lumpur City Centre Hotel
32 Jalan Yap Kwan Seng, Golden Triangle, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 328 out of 673 reviews" "
Rating 8 - Good. 224 out of 673 reviews" "
Rating 6 - Okay. 70 out of 673 reviews" "
Rating 4 - Poor. 34 out of 673 reviews" "
Rating 2 - Terrible. 17 out of 673 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Namish

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked nothing about Ibis, no one should book them seriously very bad service and hotel was not good at all. Very basic, tv had no chromecast and wasnt even smart tv, had limited option to watch anything. In expedia it didnt mention that we need to pay 10 rm tourist tax and when we gave them 50 rm we thought it would be a refunded back which the check-in staff never told. Thats a rip off as you already pay so much to stay in a bad hotel and plus have to pay extra. Pool was small, food had no variety, didnt even have daily housekeeping, we requested the person once to do it and he didnt understand English. Sometimes the housekeeping would come late in afternoon when we are in the room and due to that twice when we wanted to rest we had to go and wait in the lobby so that our room can get cleaned. The inside duvet had stain on it, i placed the sign to get it replaced but they didnt do it, for five days it was the same. Disgusting place
Stayed 5 nights in May 2024
Response from Muntaz Narayani Devi on 2024/5/10
Mr NamishFirst and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

6/10 Okay

Kevin, Colma

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Near Petronas Tower. Busy hotel . Noisy rooms .....4 nights No, I would not stay in this hotel again
Stayed 4 nights in Apr 2024
Response from Muntaz Narayani Devi on 2024/4/30
Mr Kevin Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Excellent

Chel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, great views from pool and sky bar. Shower was great. Location was great, good idea to walk to Twin Towers as soon as possible in morning or first evening to understand your location and avoid the heat. We wished we saw the night show fireworks. We did a cultural tour which was well worth the money
Stayed 2 nights in Mar 2024
Response from Muntaz Narayani Devi on 2024/3/29
Mr Chel,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a good hotel for short stays. I was disappointed that the pool wasn’t working. WiFi works very well. It is close to Petronas towers.
Stayed 2 nights in Mar 2024
Response from Muntaz Narayani Devi on 2024/3/29
Mr Carlos,First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

10/10 Excellent

Susan

Stayed 4 nights in Feb 2024
Response from Muntaz Narayani Devi on 2024/3/21
Sir/Madam,Thank you for your rating! Your input is valuable, and we're always working to make improvements based on customer suggestions. Vivian ChuHotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We were from San Francisco. Room was excellent fresh and clean , shower was so strong and not, had free drinking water service daily, AC is good, bed was comfortable ! Recommended for booking this hotel!👍😀
Stayed 3 nights in Jan 2024
Response from Muntaz Narayani Devi on 2024/2/5
Mr James,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

4/10 Poor

alan

Disliked: Staff & service, property conditions & facilities
Customer Service were very slow.
Stayed 1 night in Jan 2024
Response from Muntaz Narayani Devi on 2024/1/18
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Poor

Lucia

Stayed 1 night in Jan 2024
Response from Muntaz Narayani Devi on 2024/1/13
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

6/10 Okay

alan

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good location for KLCC.May be check in were just having a bad day.Not as helpful as expected.Food OK but very expensive.
Stayed 4 nights in Jan 2024
Response from Muntaz Narayani Devi on 2024/1/10
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Sue

Liked: Amenities
Very friendly check in staff. Polite and helpful. Nothing was ever too much for them. Checkin was also reasonably fast which is great after a tiring long flight. The beds are super comfy and the hot showers were a dream. Plenty of water flow and large shower recess. No shower over bath rubbish in this hotel.i highly recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Muntaz Narayani Devi on 2024/1/10
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Muntaz Narayani Devi on 2024/1/10
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Okay

Tuck Mun

Business traveler
Nice hotel with good buffet breakfast.
Stayed 1 night in Dec 2023
Response from Muntaz Narayani Devi on 2023/12/22
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Kevin, Peterborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the towers, modern facilities.
Stayed 2 nights in Dec 2023
Response from Muntaz Narayani Devi on 2023/12/22
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Muntaz Narayani Devi on 2023/12/22
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Okay

Ding

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wi-Fi is not able to use, disappointed stay without Wi-Fi. The rest are good.
Stayed 1 night in Dec 2023
Response from Muntaz Narayani Devi on 2023/12/22
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 Excellent

SITI NOOR ROSSALWANA BINTI

Liked: Cleanliness, staff & service, property conditions & facilities
Tq for the great hospitality. 🤗
Stayed 1 night in Dec 2023
Response from Muntaz Narayani Devi on 2023/12/22
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Sairah

Stayed 4 nights in Dec 2023
Response from Muntaz Narayani Devi on 2023/12/22
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Samy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there only 1 night, but everything was very good. The room is clean, modern design with safe inside. Check in was good, but we waited like 15 minutes for our turn to come, because it was crowded, a long line in front of us. Overall very satisfied.
Stayed 1 night in Dec 2023
Response from Muntaz Narayani Devi on 2023/12/14
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Randall, Tonasket

Traveled with partner
Liked: Amenities
Ibis is always good quality. This one is exceptional for it's helpful staff. There were a couple of minor rooms issues that were immediately addressed when mentioned.
Stayed 4 nights in Dec 2023
Response from Muntaz Narayani Devi on 2023/12/8
Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Lai Yuk Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Muntaz Narayani Devi on 2023/12/8
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Very noisy
Rooms were ok but with very thin walls so it was incredibly noisy. I had to complain about the room next door once who thought that playing bagpipes on to really loud at 12.30am was a good idea. In two occasions someone attempted to go out the fire exit, resulting in alarms going off. With one instance I had to go to reception to beg them to turn it off after it had rung for ages late at night. Housekeeping was poor. Tea and coffee were not replaced for three nights out of my five night stay. Bathroom cleaning was lacking, with the mirror filthy. Very few towels were provided including none for the floor. Breakfast was a good spread but very geared towards locals than visitors. Overall this hotel should have been fine but the noise and poor housekeeping let it down. After several nights of no sleep due to noise, I won’t be returning.
Stayed 5 nights in Nov 2023
Response from Muntaz Narayani Devi on 2023/12/7
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
No shampoo soap dispenser
Stayed 3 nights in Nov 2023
Response from Muntaz Narayani Devi on 2023/12/7
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

8/10 Good

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel. Beds were comfortable. Hot water & water pressure were excellent. These were the negatives- Room phone never worked despite letting the front desk know. Doorbell did not work. Door card keys kept stop working each day causing us to head back downstairs to get it fixed again and again. Internet kept going out throughout the day. Hard to get some work done with spotty Internet.
Stayed 3 nights in Nov 2023
Response from Muntaz Narayani Devi on 2023/12/7
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

2/10 Terrible

Ricardo, Jacksonville

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was unacceptable - PLEASE avoid this hotel!!! Poor service and they hardly speak English!
Stayed 1 night in Nov 2023
Response from Muntaz Narayani Devi on 2023/12/1
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Good

Phyn Choo Sandra, CUREPIPE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Muntaz Narayani Devi on 2023/11/29
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. Thank you,Vivian ChuHotel Manager

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Muntaz Narayani Devi on 2023/11/20
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Komala, Petaling Jaya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall have a good stay.
Stayed 3 nights in Oct 2023
Response from Muntaz GEM on 2023/11/1
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, awesome rooftop pool, and the staff were all very friendly and kind.
Stayed 2 nights in Oct 2023
Response from Muntaz GEM on 2023/10/20
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Arash

Liked: Cleanliness, property conditions & facilities
Very clean, Check-in was very slow
Stayed 1 night in Oct 2023
Response from Muntaz GEM on 2023/10/10
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants crawling all over. Can see patches of dried stuffs on the floor and table. Obviously they just dust and sweep but never wipe and mop.
Stayed 2 nights in Sep 2023
Response from Muntaz GEM on 2023/10/3
Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Poor

Anoop, ALBUQUERQUE

Traveled with partner
Liked: Staff & service
-Breakfast terrible for vegetarians. No peanut butter, cheese, honey etc. Only one kind of jelly. Gets very crowded. -South Indian corner (vegetarian) is available but all items are dry and/or cold. Sambhar is tasteless. - I will recommend vegetarians don't buy breakfast option. There is a 7/11 and Indian restaurant across the street. - Lots of fast food restaurants(Pizza Hut, Taco Bell, Subway, Nando's etc) in Avenue K Mall (10 minutes walk-Across from Petronas Tower and Suria KLCC). -There is a money exchange also in the same place and a bank 2 minutes walk from hotel (Towards Petronas Towers) will give you good rate too. - Wait staff in the breakfast area really not much helpful because it is so crowded. - Front desk staff is excellent. Fredzelyn (Spelling?) and Joy are absolutely fabulous. Thank you.
Stayed 3 nights in Sep 2023
Response from Muntaz GEM on 2023/10/3
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Good

jean

Liked: Staff & service, property conditions & facilities
Property was good but staff was better very helpful
Stayed 10 nights in Sep 2023
Response from Muntaz GEM on 2023/9/20
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Rahmat

Stayed 3 nights in Sep 2023
Response from Muntaz GEM on 2023/9/19
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

8/10 Good

Helen

Traveled with partner
Liked: Staff & service
The staff was quite friendly and helpful. The hotel was clean but the room a bit small. Not a lots of convenient local foods to dine out near the hotel area.
Stayed 1 night in Jun 2023
Response from Muntaz GEM on 2023/7/14
Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

P

Stayed 1 night in Jul 2023
Response from Muntaz GEM on 2023/7/5
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Jun 2023
Response from Muntaz GEM on 2023/7/5
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Alicia M R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Muntaz GEM on 2023/6/23
We’re glad that you loved experience staying at IBIS Kuala Lumpur City Centre. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to welcoming you here again. We truly value your feedback and the time you took to suggest for our hotel performance. Thank you, Ms Vivian ChuHotel Manager

8/10 Good

Terence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The infinity pool was amazing went every day during my stay
Stayed 3 nights in Apr 2023
Response from Muntaz GEM on 2023/6/9
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is walking distance from Pertronas twin towers.
Stayed 7 nights in May 2023
Response from Muntaz GEM on 2023/5/30
Thank you for taking the time to write a feedback, it is great to hear that you had a great stay with us and thank you for the rating. We appreciate you sharing as well as highlighting about our property. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Manerah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Muntaz GEM on 2023/5/19
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

gertrudo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoy our stay in ibis hotel location is good not far from the busy city central. food are more asian than western . clean and comfortable room .
Stayed 1 night in Apr 2023
Response from Muntaz GEM on 2023/4/17
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

GERTRUDO

Stayed 1 night in Apr 2023
Response from Muntaz GEM on 2023/4/17
We’re glad that you loved experience staying at IBIS Kuala Lumpur City Centre. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! We look forward to welcoming you here again. Thank you, Ms Vivian Chu Hotel Manager

10/10 Excellent

Cristina De

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed us to check-in early around 7am. Room service was great. The location is just a bit far to the bus/train stations but walkable. But overall, we had a great stay in Ibis. 😊
Stayed 3 nights in Apr 2023
Response from Muntaz GEM on 2023/4/25
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Zhiyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was situated in the centre where getting to tourist attractions and other well-known places was super easy. The gym and rooftop swimming pool were just a few of the amenities they offered, and it was amazing. The only critique I have is the gym equipment was not well maintained.
Stayed 3 nights in Mar 2023
Response from Muntaz GEM on 2023/3/30
We’re glad that you loved experience staying at IBIS Kuala Lumpur City Centre. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!This is such terrific feedback, we’d really like to share it with others.We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you,Ms Vivian ChuHotel Manager

6/10 Okay

Namita

Traveled with family
Disliked: Staff & service, room comfort
Nice location. Below average room size and quality for a deluxe room. pathetic service from housekeeping. which also seemed like nonresponsive. no glasses or spoons were provided and were even refused.
Stayed 3 nights in Mar 2023
Response from Muntaz Narayani Devi on 2024/5/2
Ms NamitaWe are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 Excellent

Nofil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location
Best hotel for long or even short stays. You definitely get more for the price they offer. Excellent location aswelll. 5 min walk to Petronas Towers.
Stayed 2 nights in Mar 2023
Response from Muntaz GEM on 2023/3/27
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Nofil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business trips
Excellent location. Right in the center of klcc. Excellent food options nearby.
Stayed 8 nights in Mar 2023
Response from Muntaz GEM on 2023/3/24
Sir/Madam,We’re glad that you loved experience staying at IBIS Kuala Lumpur City Centre. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!This is such terrific feedback, we’d really like to share it with others. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

4/10 Poor

Anna

Stayed 1 night in Mar 2023
Response from Muntaz GEM on 2023/4/10
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Nofil

Stayed 1 night in Mar 2023
Response from Muntaz GEM on 2023/3/20
Sir/MadamThank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was convenient, about a 10 minute walk to Petronas Towers. Rooms were comfortable, clean and modern. Fantastic infinity pool and Skybar had good food.
Stayed 7 nights in Feb 2023
Response from Muntaz GEM on 2023/3/20
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager