Is Old Town Residence BIS pet-friendly?

Yes, pets are allowed at this property. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Old Town Residence BIS?

As of 2025/9/9, prices found for a 1-night stay for 2 adults at Old Town Residence BIS on 2025/9/10 start from NT$1,936, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Old Town Residence BIS?

Self parking is available for PLN 80.00 per night.

What time is check-in at Old Town Residence BIS?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

Does Old Town Residence BIS provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Old Town Residence BIS located?

Located in Kraków City Centre, this aparthotel is within a 10-minute walk of Planty Park, Main Market Square, and Wawel Castle. Royal Road and Church of St Giles are also within 10 minutes. Kraków Główny Station is 30 minutes by foot.

Old Town Residence BIS Reviews, Deals & Photos 2025

About the neighborhood

Located in Kraków, Old Town Residence BIS is in the city center. Wawel Castle and Oskar Schindler Factory are cultural highlights, and travelers looking to shop may want to visit Main Market Square. Looking to enjoy an event or a game while in town? See what's happening at Marshal Jozef Pilsudski Stadium or Tauron Arena Kraków. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

Visit our Kraków travel guide

View more Aparthotels in Kraków

8/10 Good

Robert

2025/8/13

Liked: Cleanliness, property conditions & facilities, communication

We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay.

Stayed 3 nights in Aug 2025

6/10 Okay

Flordeliza

2025/6/17

Liked: Cleanliness, property conditions & facilities

Staff can be more friendly.

Stayed 1 night in Jun 2025

2/10 Terrible

Paul

2025/7/18

Liked: Cleanliness

Disliked: Communication

The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back.

Stayed 2 nights in Jul 2025

10/10 Excellent

Rochette

2024/11/20

Liked: Cleanliness, room comfort, communication

Best place to stay in Krakow

It was wonderful. Great location. Very clean.

Stayed 3 nights in Nov 2024

10/10 Excellent

Przemyslaw

2024/7/24

Liked: Cleanliness, room comfort, communication

Great location, easy access to property via reception in basement, breakfast options very near.

Stayed 5 nights in May 2024

10/10 Excellent

Vitalii

2023/12/8

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great place

10/10 Excellent

Rakesh

2023/10/1

Liked: Cleanliness, communication

great place to stay

Great location, lovely apartment and friendly staff

Stayed 2 nights in Sep 2023

10/10 Excellent

Nicole

2023/11/13

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.

Stayed 2 nights in Oct 2023

8/10 Good

Jill

2023/1/8

Liked: Cleanliness, amenities, property conditions & facilities, communication

Property was nice, good location for Krakow old town.

8/10 Good

Verified traveler

2024/5/4

Liked: Cleanliness, communication

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.

Stayed 2 nights in Apr 2024

2/10 Terrible

Monika

2024/6/29

Disliked: Cleanliness, amenities, property conditions & facilities, communication

in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.

Stayed 2 nights in Jun 2024

4/10 Poor

Sergii

2024/5/23

Liked: Cleanliness, communication

Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…

Stayed 2 nights in May 2024

4/10 Poor

Ralph

2024/6/6

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.

Stayed 2 nights in May 2024

6/10 Okay

Tunay

2023/5/26

Liked: Communication

Disliked: Amenities

Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.

Stayed 5 nights in May 2023

8/10 Good

Mateusz

2023/5/6

Liked: Cleanliness, property conditions & facilities, communication

This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again!

Stayed 2 nights in May 2023

2/10 Terrible

Sarah

2024/7/24

Disliked: Property conditions & facilities, communication

On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit

Stayed 5 nights in Jul 2024

6/10 Okay

Susana Katterwe

2025/9/5

Liked: Cleanliness, amenities, communication

El apartamento está muy bien situado, se puede acceder a todos los lados andando. Es amplio y limpio, pero el edificio es antiguo y con falta de mantenimiento. El baño es nuevo y las ventanas también. La cocina no tiene extractor y, por tanto, el salón se llena de humo cuando se cocina. Éramos 3 personas, pero solo había 2 sillas y una mesita en la terraza. Eso no es suficiente para sentarse a comer. Si no se va a cocinar mucho, el apartamento está muy bien si buscas algo económico. Pero no esperes grandes comodidades. Las almohadas son de papel.

Stayed 6 nights in Aug 2025

10/10 Excellent

Paola

2025/8/17

Liked: Cleanliness, amenities, property conditions & facilities, communication

L’appartamento si trova a pochi passi dal castello di Wawel e 10 minuti a piedi dalla Piazza principale. Eravamo 4 amici ad alloggiare in un appartamento spazioso dotato di cucina ampio salotto con divano letto, una camera da letto bagno e balcone che dava al patio della struttura. Abbiamo trovato tutto molto pulito e ci siamo sentiti comodi. Uscendo dalla struttura si trovano molti negozi dove andare a fare spesa aperti fino alle 23. Consigliatissimo.

Stayed 3 nights in Aug 2025

10/10 Excellent

Heidi

2025/6/11

Liked: Cleanliness, room comfort, communication

Fantastisk mini ferie i 3 fine lejligheder

Yderst hjælpsom medarbejdere, fine lejligheder og et fantastisk ophold i de 3 lejligheder vi havde.

Stayed 4 nights in Jun 2025

10/10 Excellent

emmanuel

2025/6/3

Liked: Cleanliness, room comfort, communication

Bien situé au coeur de Cracovie

Stayed 4 nights in May 2025

8/10 Good

Veronica Margaretha

2025/6/1

Liked: Cleanliness, room comfort, communication

Vi upplevde att det var väldigt lyhört och vi blev störda av grannarna när de gick och kom till sitt rum .

Stayed 3 nights in May 2025

6/10 Okay

Robin

2025/5/28

Stayed 4 nights in May 2025

10/10 Excellent

jodie

2025/5/23

Stayed 3 nights in May 2025

8/10 Good

Jukka

2025/5/17

Liked: Cleanliness, room comfort, communication

Stayed 4 nights in May 2025

6/10 Okay

Halina

2025/5/6

Liked: Cleanliness

Stayed 4 nights in May 2025

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Old Town Residence BIS

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