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Reviews of The Otto Hotel

3 out of 5
The Otto Hotel
8 Cameron Road, Tsim Sha Tsui, Kowloon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 530 out of 911 reviews" "
Rating 8 - Good. 311 out of 911 reviews" "
Rating 6 - Okay. 48 out of 911 reviews" "
Rating 4 - Poor. 12 out of 911 reviews" "
Rating 2 - Terrible. 10 out of 911 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

YI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , easy to access main attractions
Stayed 2 nights in Feb 2024
Response from reservation on 2024/4/7
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reservation Supervisor on 2024/4/4
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2024
Response from Reservation Supervisor on 2024/3/30
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Brian, LONDON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room in central location. Friendly staff. Loads of shops, bars and places to eat on its doorstep. Metro entance across the road too. Would stay again and recommend.
Stayed 5 nights in Mar 2024
Response from Reservation Supervisor on 2024/3/13
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Manish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot fault it. Very friendly staff, great accommodation, very modern. Great location.
Stayed 2 nights in Feb 2024
Response from reservation on 2024/2/20
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

6/10 Okay

Michael, Cleveland

Stayed 1 night in Jan 2024
Response from reservation on 2024/2/2
Thank you for your support and sharing your comments with us. We were dismayed to learn that our services did not meet your expectations during your recent stay. We will certainly review our operation procedures and take every step necessary to rectify the shortcomings. Please accept our sincere apologies for the inconvenience caused, and we look forward to the opportunity of welcoming you back again in near future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from reservation on 2024/2/2
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

Josee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from reservation on 2024/1/30
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

HOU

Stayed 2 nights in Jan 2024
Response from reservation on 2024/1/23
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Chung Meng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location i must say. But there’s 2 constructions ongoing and will be wuite noisy in the day but good to have that as alarm clock! Just love the location.
Stayed 3 nights in Jan 2024
Response from reservation on 2024/1/15
Thank you for your support and sharing your comments with us. We were dismayed to learn that our services did not meet your expectations during your recent stay. We will certainly review our operation procedures and take every step necessary to rectify the shortcomings. Please accept our sincere apologies for the inconvenience caused, and we look forward to the opportunity of welcoming you back again in near future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Reservation on 2024/1/11
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, very comfortable
Stayed 1 night in Dec 2023
Response from Reservation Supervisor on 2024/1/6
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Reservation Supervisor on 2023/12/31
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Cameron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean and comfortable to stay at.
Stayed 3 nights in Dec 2023
Response from Reservation Supervisor on 2023/12/28
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, easy subway access
The hotel staff was great, very accommodating, and helpful. I had a problem with my first room, it had a smell as if smoke was coming through the vents. They moved me the next morning, as the hotel was fully booked, my second room had no issues at all. Both rooms were clean and comfortable, and located 1 minutes from MTR near lots of restaurants and shops. I would stay again, if I was going to TST again. Just hopefully you don’t have the smoke problem I encountered my first night.
Stayed 3 nights in Dec 2023
Response from Reservation Supervisor on 2023/12/24
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

6/10 Okay

Lay Chin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Grat stay but nearby construction on going
constuction was noisy, should have indicated when we book. or indicate duration of nearby construction.
Stayed 7 nights in Dec 2023
Response from reservation on 2023/12/22
Thank you for your support and sharing your comments with us. We were dismayed to learn that our services did not meet your expectations during your recent stay. We will certainly review our operation procedures and take every step necessary to rectify the shortcomings. Please accept our sincere apologies for the inconvenience caused, and we look forward to the opportunity of welcoming you back again in near future.

10/10 Excellent

ERAN

Response from reservation on 2024/2/8
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

4/10 Poor

HL

Stayed 2 nights in Dec 2023
Response from Reservation Supervisor on 2024/1/6
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Ho Ting

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Reservation Supervisor on 2023/12/10
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Dannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from reservation on 2023/12/8
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and service
Carrie at the check in counter is exceptionally helpful. She even helped us to download 2 apps that are useful in mainland China. Very polite, courteous and professional. Tony at the security desk helped us with our luggage even before we asked for assistance. We left our charging cable in 1202. May , the room service lady saved it for us upon our return from our China tour. Thank you all for making our stay at Otto so memorable.
Stayed 1 night in Dec 2023
Response from reservation on 2023/12/5
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Sandra

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best hotel I've ever stayed at!
I've stayed at a lot of hotels including the chains and independant ones. This is the best hotel I've ever stayed at. SAFETY Security downstairs (TONY) is amazing and super friendly and helpful. STAFF The staff were knowledgeable and could answer all my questions. ROOM My room was super clean, I was there for 9 days and every day the bed was made and towels cleaned. I opted for my bedding not to be changed but it was still made up for when I came back at the evenings. They even tucked in my Koala toy. I read reviews of the walls being thin, YES they are. I was woken up by 2 kids screaming at 8am which felt like they were right in front of me, but it was only that 1 time, i think they only stayed 1 night, I'm glad it wasn't noisy at night. I would occasionally hear someone watching TV, but i just turned my music on or TV on too. Wouldn't say it was a downside, but I wish the shower gel pumped out more, cos i was there pumping about 3 or 4 times to get a bit out. I know i could have got my own shower gel, but this one made my hands and skin super soft, so that was a plus.
Stayed 6 nights in Nov 2023
Response from Reservations Supervisor on 2023/11/15
Thank you for staying at The Otto Hotel during your recent visit to Hong Kong. Trust that you had a very pleasant stay with us and satisfied with our services. Your compliments are highly appreciated, and will be passed to our staff as encouragement.Thank you once again for your valuable comments, and we look forward to your next visit with us again.

10/10 Excellent

Randolph G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Reservations Supervisor on 2023/11/12
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

Azim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property in a very convenient location and clean.
Stayed 5 nights in Oct 2023
Response from Front Office on 2023/10/21
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Deepak Kumar

Stayed 9 nights in Sep 2023
Response from reservation on 2023/11/3
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from reservation on 2023/10/13
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from reservation on 2023/10/12
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from reservation on 2023/10/3
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is near all dining, shopping places, and public transport
Stayed 5 nights in Sep 2023
Response from reservation on 2023/9/19
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from reservation on 2023/9/9
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from reservation on 2023/8/24
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

8/10 Good

Pear

Liked: Cleanliness, staff & service, property conditions & facilities
Response from reservation on 2023/8/17
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Excellent location across from MTR entrance.
Stayed 5 nights in Jul 2023
Response from reservation on 2023/7/26
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

VALERIE, SINGAPORE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, right infront of TST MTR exit B2. Loads of food options around the vicinity and walkable to all other locations around TST. The aircon in room is very good especially for such a hot weather now, hotel arranged connecting room for us and we had a pleasant stay. Hotel staff v helpful in finding us a taxi that can fit 4 of us and can fit in 7 pieces of luggages and some loose bags. The only thing bad about the room is the connecting room door, it opens until 90 degrees only and if we leave it open then it blocks the walkway to the toilet/door, so we ended up closing the door and not so fun to arrange for connecting room already. Maybe can do something so that the connecting room door can open up totally.
Stayed 4 nights in Jul 2023
Response from reservation on 2023/7/17
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Duc

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in the area
Stayed 2 nights in Jul 2023
Response from reservation on 2023/7/12
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

stuart

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in a great location. We had a nice very clean bedroom and bathroom with everything you could need. The location is brilliant, just off Nathan Road, 50 meters from a metro station, 75 meters from a useful bus stop and less than a ten minute walk to the harbour front. More than all that though the staff were really excellent, on very hot days providing us with extra bottled water and a bucket of ice to help cool down!
Stayed 10 nights in Jun 2023
Response from reservation on 2023/7/12
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Strategic and convenient location.
Stayed 2 nights in Jul 2023
Response from reservation on 2023/7/12
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

6/10 Okay

jeanmarie

Stayed 1 night in May 2023
Response from reservation on 2023/5/23
Thank you for your support and sharing your comments with us. We were dismayed to learn that our services did not meet your expectations during your recent stay. We will certainly review our operation procedures and take every step necessary to rectify the shortcomings. Please accept our sincere apologies for the inconvenience caused, and we look forward to the opportunity of welcoming you back again in near future.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Great location. Nice and clean. Highly recommend.
Stayed 1 night in Apr 2023
Response from reservation on 2023/5/10
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at an affordable price
Fantastic location adjacent to MTR (exit B1) and walking distance to shops, restaurants, attractions and transport. Decent sized room. Great shower and AC was perfect. Enjoyable stay.
Stayed 2 nights in Mar 2023
Response from reservation on 2023/3/23
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My hotel
Very good
Stayed 3 nights in Mar 2023
Response from reservation on 2023/3/9
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Reservation Supervisor on 2023/2/19
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

4/10 Poor

Chau Wing

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First incident was at the check-in, I was politely waiting in line and got greeted with a harsh demand for passport/ID. Second incident was I was having a concall in room, and the hotel called but I don’t have time to answer. On my door I placed a Do Not Disturb sign because I was busy. They came to the door, ignored the sign and started knocking for a minute, I got so fedup that I need to pause everyone in the meeting to answer the door even with a Do Not Disturb sign. The place is in good location but the people running the place are rude and idiotic!!!!!
Stayed 5 nights in Feb 2023
Response from reservation on 2023/2/15
Thank you for bringing your unpleasant experience to our attention, please accept our sincere apologies for failing to meet your expectation in many areas that you have mentioned. We have followed up the matter immediately, and all staff concerned are being briefed again on the procedures. Please rest assured that we will strive for continuous improvement, and we look forward to welcoming you back again.

8/10 Good

Boon Wah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 4 nights in Feb 2023
Response from Reservation Supervisor on 2023/2/14
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff are excellent. Room very clean. May changed our sheets frequently without being asked. Security Tony exceptionally kind and courteous. Location super.
Stayed 8 nights in Jan 2023
Response from Reservation Supervisor on 2023/2/9
Thank you for staying at The Otto Hotel during your recent visit to Hong Kong. Trust that you had a very pleasant stay with us and satisfied with our services. Your compliments are highly appreciated, and will be passed to our staff as encouragement.Thank you once again for your valuable comments, and we look forward to your next visit with us again.

10/10 Excellent

Cheuk Ting Salina

Liked: Cleanliness, staff & service, property conditions & facilities
Very great location and service. Booked the queen bed room and it was pretty spacious for Hong Kong. Desk area was great for work, but the chair could be better. Overall great hotel experience.
Stayed 6 nights in Jan 2023
Response from Reservation Supervisor on 2023/1/25
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Rex

Stayed 1 night in Jan 2023
Response from Reservation Supervisor on 2023/1/26
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Clean room. Good location and close to Tsui Sha Tsui MTR Exit B2.
Stayed 2 nights in Jan 2023
Response from Reservation Supervisor on 2023/1/25
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

10/10 Excellent

Tuck Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable holiday in HK
A relaxing and great stay at a value for money hotel which is conveniently located near shops, eateries and MTR
Stayed 8 nights in Jan 2023
Response from Reservation Supervisor on 2023/1/14
Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing services especially at the check-in counter.
Stayed 5 nights in Dec 2022
Response from Reservation Supervisor on 2022/12/18
Thank you for bringing your unpleasant experience to our attention, please accept our sincere apologies for failing to meet your expectation in many areas that you have mentioned. We have followed up the matter immediately, and all staff concerned are being briefed again on the procedures. Please rest assured that we will strive for continuous improvement, and we look forward to welcoming you back again.