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Reviews of Grand Riverview Hotel

4 out of 5
Grand Riverview Hotel
Jalan Post Office Lama, Kota Bharu, Kelantan

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 272 reviews" "
Rating 8 - Good. 124 out of 272 reviews" "
Rating 6 - Okay. 54 out of 272 reviews" "
Rating 4 - Poor. 22 out of 272 reviews" "
Rating 2 - Terrible. 9 out of 272 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Great staff, scrumptious breakfast and great location!!
Stayed 5 nights in Mar 2024

8/10 Good

Saridan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Kota Bharu
Strategic location in Kota Bharu City.
Stayed 1 night in Dec 2023

8/10 Good

Elaine

Liked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Yacob

Old property, limited toiletries
Stayed 2 nights in Sep 2023

10/10 Excellent

Abu Hasan, KUANTAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Aug 2023

6/10 Okay

norizan

Stayed 1 night in Jun 2023

4/10 Poor

WR

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great friendly staffs. The hotel room are so run down that most of the stuffs are spoiled. Cloaked bath tub, hot water not working at times, Soaked carpets, smelly blanket due to high humidity etc etc. The condition of the stay dont justify 4 stars at all.
Stayed 2 nights in Feb 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Centrally Located, Full-Service Hotel
This is a centrally located hotel with two restaurants. I chose this hotel primarily for the onsite restaurants and river view. Sometimes it is easier to eat there than to search for a restaurant outside the hotel, especially if you are new to the area, or do not know where to go. I would say, if you have plenty of time, a little walking could take you to some other eateries as well. If spice is not a problem, you could be enjoying some of Kelantan's exotic cuisines, such as Haji Ismail Sumatra Restaurant. and Meena Curry House, and for a very reasonable price. The roti prata is quite different from those in Singapore and is available at Mars Cafe. If you enjoy Chinese food, there is a hawker center approx. 10 min. walk from the hotel. You could easily walk to nearby museums and attractions, as well as the handicraft center (shopping for souvenirs) from this hotel. The lobby staff (including the doormen/doorwomen) were courteous and helpful. If you need to go anywhere, they could assist you with a taxi. The hotel laundry service is excellent with a superb turnaround time (i.e. they deliver by the promised day and time). I enjoyed my stay here and I think you would too.
Stayed 5 nights in Sep 2022

6/10 Okay

Zull

Stayed 1 night in Aug 2022

8/10 Good

Mohd yusoff

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smooth and pleasurable movement from check in to check out. Ample lift service hence minimizing congestion.
Stayed 1 night in Jul 2022

10/10 Excellent

Ghazali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view near the riverside, friendly staffs, good food.
Stayed 3 nights in Jun 2022

8/10 Good

Shuhaida

Traveled with family
Table lamp and lamp shade were dusty. Room smell is unpleasant. The food for sahur is limited and no variety. The towels were torn and greyish color. Lamp stand is unavailable thus the room was not that bright begin with. The price was not reasonable with the service. But the staff especially the parking staff was very friendly and helpful.
Stayed 1 night in Apr 2022

10/10 Excellent

Shahril

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i wish to cross the river by jet ski or boat to join playing football with villagers
Stayed 2 nights in Mar 2022

8/10 Good

Chih Shyean

Stayed 2 nights in Mar 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissappointed
I booked seaview room as mentioned in the description, but what I have been given was cityview room. The most dissappointed for me was I have to smell smoke along the way to my room, hence i got flu caused of that.
Stayed 2 nights in Feb 2022

10/10 Excellent

HAPDZAN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and nice
Stayed 1 night in Jan 2022

8/10 Good

Leong Sze

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

NIK ISMAIL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Ahmad Hasri

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Should improve on the room ambient, looks dull
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2020

10/10 Excellent

RATNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

NUR HALAWATI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Herni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Zull

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

No TV signal
Bored for 2 nights stay, can’t watch tv.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and convenience are the best. Unfortunately the TV channels were undergoing maintenance that made me without TV for 2 nights. Please get it done ASAP.
Stayed 2 nights in Aug 2020

2/10 Terrible

Kwai hwa

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better room given this time comparing to the previous stay. However the TV channels are still having bad reception. Stayed 2 nights without basic entertainment. The WiFi is terrible too.
Stayed 2 nights in Jul 2020

6/10 Okay

Choo

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Alex, Kuantan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Ample parking space if you are driving. The breakfast was a set meal but it's delicious. However the room is quite old & I needed to push or pull hard to close the door. The TV channels were terrible & not tuned properly.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service
The room especially the bathroom need to be properly cleaned. Mold and mildew inside the bathroom is a big set off.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was not so great. Not quite like the pictures.
Stayed 1 night in Jul 2019

2/10 Terrible

Steven

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Astrid, Singapore

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service is great, people at the reception helped me when I locked myself out of the room. Room needs some updating, particularly the bathroom. Overall a fantastic stay.
Stayed 2 nights in Oct 2019

6/10 Okay

JUN

Liked: Staff & service
Disliked: Property conditions & facilities
good environment for party&meeting
Good thing: 1. large room for couple 2. beautiful lobby&lift. seems that lobby and lift was recently renovated. bad things 1. room is not well maintained. some of parts are run down. 2. kettle in my room was too dirty to use. 3. bathtub plug is missing, so i couldn't take a bath. overall, i think this hotel is good for gala party or meeting, but i don't recommend my friends to stay this hotel.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly.... could do with a safe in the room
Stayed 5 nights in Oct 2019

10/10 Excellent

JasonL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Overall clean and very friendly staff with good location. Hair dryer has to be improved though (it looks like it’s from the 80s, and there’s little power).
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Aza, Puchong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel decorations
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service
Property rooms need an update on decor and has a slight damp smell. But apart from that the stay wa
Stayed 2 nights in Sep 2019

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a small town
Nice location as everywhere is accessable through e-hailing (Grab) within the small town. There is a fastfood (KFC) in front of the hotel. Room was clean but the design is slightly dated, hotel staff was friendly, it will be good to have hand towels in on-suite and it has a full length tub.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Friendly and helpful staff though hotel is pretty old and rundown.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Furniture and amenities are a bit old but overall great experience.
Stayed 1 night in Aug 2019

8/10 Good

Adeline sook kuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is just too cold
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Overall was good
Stayed 1 night in Aug 2019

8/10 Good

Wan Rasidah

Liked: Cleanliness, staff & service
Room Aircon very poor and the staff who at the morning breakfast counter not well verse reply when the guest asking total of the price of 2 pax!! be more specific when guest want to know the total!! I having bad stomach pain aft my mrg breakfast in that hotel..
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location is good. Bellboy is always smiling. Reception staff is not so friendly The furniture is old and rundown. Handles broken Mattress is so uncomfortable and needs a new one urgently
Stayed 3 nights in Jul 2019