Thoroughly recommend this hotel. It's a little out of the central (Sannomiya) area, but it is close to Kobe and is reasonable walking distance from pretty much everything. Hotel is easy to find straight out of the metro station and is close to many shops and restaurants. Hotel staff are extremely helpful, speak good English and can provide you with maps of different areas within the city. Be aware that last breakfast serving is at 8.30am even though they list that it runs until 9am.
I had a room on the eighth floor, arrived early and couldn't check in, but reception looked after my bags and took them to my room for when I returned.
For me it ticked all the boxes necessary and I would definitely stay there again without hesitation!