View from property
Check availability

Reviews of The Central Guest House

3 out of 5
The Central Guest House
51 The Square, Kelso, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 38 reviews" "
Rating 8 - Good. 13 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Really good apartment but could be better!
Really nice apartment in a great location to the square. Close by to the bars, cafes, restaurants and also not far from the Castle and main roads to get into Kelso. Check in was easy as the owner sent us details of how to get in and everything was very straight forward. Rooms were comfy, well decorated and it was a fantastic space overall. Genuinely felt really cosy and at home as soon as we entered, and it was especially great to have so much storage space including a walk in wardrobe. However, we were disappointed that when we arrived we noticed straight away there were no toiletries in the room, not even any toilet paper. We booked via Hotels.com and it definitely stated these items would be provided so we didn't think to bring any. Thankfully there is a local Boots and Coop nearby so we grabbed some basics but would have been helpful to know this upfront. The other things that brought down our rating was the cleanliness of the place including dust and animal hair. Not sure the carpets and floors had been recently hoovered or mopped as there was animal fur everywhere. It completely covered our socks and trousers. On the other hand, sheets and towels were clean and ready to use. We also had one night when the ceiling started leaking. This wasn't heavy but something that needs looked at. The fridge also leaked which meant some of our food got ruined too. Overall, definitely recommend this place but I think there's a few things that need to be looked at!
Stayed 2 nights in Jul 2023

10/10 Excellent

Kathryn

Stayed 1 night in Apr 2023

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness
Nice x clean but needs updating very handy for shops
Stayed 1 night in Nov 2022

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent dog friendly accommodation
Excellent dog friendly accommodation. Suited our needs. Clean and comfortable. Could do with a new stair carpet but I think the owners are in the process of upgrading. Would highly recommend
Stayed 1 night in Aug 2022

10/10 Excellent

Sum

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park in front of the door, nice decoration and helpful staff.
Stayed 1 night in Aug 2022

10/10 Excellent

Alysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

PAUL V

Stayed 1 night in May 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable .
Stayed 1 night in Feb 2022

8/10 Good

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Excellent stay, very clean, everything you need , lovely shower , comfy bed , fridge brilliant.
Stayed 3 nights in Oct 2021

6/10 Okay

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Town Centre Accommodation
No-One to check you in! Text number on door, no reply! Super Cental Location. Room is basic and comfortable, much smalker than pictures. Could do with a deep clean in bathroom! Not suitable for anyone elderly, disabled etc as lengthy spiral staircase with too many stairs. No Lift! Was not made aware of this!
Stayed 3 nights in Oct 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped apartment in the centre of Kelso
This apartment, room 1, has all you need for a comfortable self catering stay and overlooks the cobbled square with 2hours free parking in the day and free parking from 6pm to 8am over night.
Stayed 4 nights in Aug 2021

4/10 Poor

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
Money for nothing
Nice little village. Hotel very central to most amenities. Problem was the suite we were in. Looked like it was a botch job until they get round to refurbishment Bedroom clean and comfortable. Wouldn't want to use bath or shower as black mould marks on plaster tape around bath and shower curtain not up to scratching. Complained to whoever l spoke to person listed on paperwork. He was Very rude. Told me if l didn't like the room, to leave keys on table and go stay somewhere else. Taking into account this was 9pm on August Bank Holiday, we had been driving for 6 hours and l am disabled. He couldn't care less if he tried. 5 minutes later the owner came to see us. He said he understood our situation that the oven was a 'metal grease hole'. The kitchen worktops were sticky and unhygienic and the place did not live up to its rating. Owner agreed with what we stated and apologised. That however still left us paying good money for inferior accommodation.
Stayed 1 night in Aug 2021

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
If you wantca sleep. Dont go here
The entry to this property is via a spiral staircase. We were on the third floor which was totally inappropriate for us as we are in our 60s. The surroundings were very noisy from adjacent pubs and morning delivery vans. Room was very small and nothing like the pictures shown online. Plenty coffee, etc and a small fridge but all very cramped. Would i stay again. No
Stayed 1 night in Jun 2021

10/10 Excellent

PAUL V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed here several times, it’s a clean, safe and comfortable guest house. I was on the top floor which gives you great views over the cobbled streets but it’s 60 steps so you don’t want to forget anything and have to go back down again. Nice facilities in the room, fridge, microwave, plenty of tea and coffee. I’m already booked for a months time from now.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Handy to just pop in, no contact in these pandemicky times
Stayed 1 night in May 2021

8/10 Good

PAUL V

Liked: Cleanliness, staff & service
I’ve stayed here a few times, it’s an unusual set up, you get the front door code texted to you on the day, which all works fine actually. The room is fine, nicely decorated, the shower is ok. The overwhelming feeling I had was that it wasn’t worth £150 for 2 people for 2 nights, in October (out of season...& during a pandemic). Plus no breakfast. Great location for discovering the town.
Stayed 2 nights in Oct 2020

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Jeff on 2020/10/7
Thank you

10/10 Excellent

Sue, WsM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest house was clean and fine for the one night we needed to stay
Stayed 1 night in Jul 2020
Response from Jeff on 2020/7/23
Thank you We hope to see you again.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel this year!
Dirty, room not serviced, noisy. I can go on and on. Avoid this hotel!
Stayed 2 nights in Sep 2019

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Getting in to the property could have been a LOT better, Bathroom was SAD and needs an overhaul, we where on the 4th Floor ( Lots of Stairs ) being so high in the house meant I met GOD on the Stairs many times ! :-(
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem, after a very long trip we just needed a place to stay, I didn't expect this place to be so nice.
Stayed 1 night in Jul 2019

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely home from home
We had a one night stay in the appartment room on Friday night, everything was perfect, very clean and so comfortable, great to have the living area with comfy sofas, 2 televisions was brilliant as I didn’t have to suffer the football 😁😁 check in was easy and info on that received by text on the morning of our stay, close to all local amenities, so pleased I found this little gem and would certainly return 👍👍👍
Stayed 1 night in Jun 2019

8/10 Good

Bryan, Maybole

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was excellent but the check in difficult.It was self service but I had been given no details by text. After a short wait the lady came round, I do not believe she was convinced I never received a text - I certainly never. However the room was of a high standard and recommendable. One suggestion, given there is no reception perhaps more local information leaflets and wall maps could be helpful to other guests. I did not need them and only say this as a suggestion!
Stayed 1 night in Feb 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the Heart of the Borders
Very central location with loads of places to go for an evening meal or breakfast. No staff on sight but contactable by phone. Very comfortable room.
Stayed 1 night in Nov 2018

10/10 Excellent

PAUL V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central in the town, easy parking. You need to make 1 quick phone call to open the key box for your key, which is still quicker than checking in in some places. I had a beautiful “flat” not just a room, kitchen living room large bedroom and bath/shower all of which were lovely.
Stayed 1 night in Oct 2018

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities
Kelso Gorgeous
NIce Place wonderful little town
Stayed 3 nights in Sep 2018

6/10 Okay

Alex, Stirling

Liked: Cleanliness
Basic but good night sleep
2 basic rooms kitchenette and bathroom, room for 4 adults, was good value for money. We would certainly use again
Stayed 1 night in Jul 2018

8/10 Good

david

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Ona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the Centre of Town
Great location. Great facilities...even a fridge (rare in Britain we have found), microwave , crockery and cutlery.
Stayed 1 night in Jun 2018

8/10 Good

David, Tayport, Fife

Liked: Cleanliness, staff & service, room comfort
Conveniently Central
Kelso is a pleasant place for a few days' break and the Central Guest House makes a fine base.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021