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Reviews of SuperHotel Saitama Kawagoe

3 out of 5
SuperHotel Saitama Kawagoe
2-31-5 Shintomi, Kawagoe, Saitama

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 249 reviews" "
Rating 8 - Good. 86 out of 249 reviews" "
Rating 6 - Okay. 17 out of 249 reviews" "
Rating 4 - Poor. 7 out of 249 reviews" "
Rating 2 - Terrible. 6 out of 249 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Lincoln

Traveled with family
Disliked: Amenities
The rooms were small. Very small. You can’t move around in there. Good thing we only stayed for 1 night. We stayed there to check out the old town. Waste of time. It’s basically about 2 blocks of stores and food was really bad. We tried the dango from 2 vendors and the ones at 7-11 are much better. Stay way from this area. We wasted a day here.
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Absolutely amazing hotel. Front desk knew enough english to explain everything and included an English brochure to explain the hotel. The onsen was very nice and easy to access from the hotel. Breakfast was absolutely delicious. Overall amazing experience for the value and would highly recommend going there. 10/10 I would come again
Stayed 1 night in Jan 2024

8/10 Good

Fujiyo, Palms

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023

10/10 Excellent

Marcus

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Stayed 1 night in Aug 2023

10/10 Excellent

Kit Kwan Seme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well managed. The location looks a little odd at first but it is actually between the 2 main rail stations, and there are restaurants and even a shopping mall nearby. I always enjoy staying at SuperHotel and this one didn't disappoint.
Stayed 1 night in Mar 2023

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kawagoe-ing back here for sure!
The hotel has a fresh, clean but cool vibe with its eco-friendly theme. The evening male receptionist was nice and efficient. The room had everything I needed to have a comfortable stay, the multi-plug adapter was a big help. A dip in the relaxing onsen was a great way to end a fun day exploring the little Edo town. Breakfast was superb! The staff observed all safety protocols to ensure that guests are protected. Over-all, I had a wonderful time. I will choose this hotel when I come back.
Stayed 1 night in Jan 2023

8/10 Good

Vermie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Virginia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central y Cómodo Lugar
Excelente lugar con locación conveniente cerca de 2 estaciones de tren y mucho comercio alrededor . El personal muy amable y la comida muy sabrosa .Volvería.
Stayed 1 night in Jun 2021

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Shiraishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Nishiya

Business traveler
Disliked: Room comfort
Stayed 10 nights in Mar 2020

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great priced hotel with onsen and breakfast
Reasonably priced, conveniently located, included complimentary onsen and breakfast! Would definitely stay here again.
Stayed 2 nights in Mar 2020

8/10 Good

å?å­

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新しいホテルでとても綺麗でした！ 朝食のサラダがとっても美味しかったです。 また宿泊させていただきたいです♪
Stayed 1 night in Apr 2024

10/10 Excellent

トモコ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
女性ひとりでも安心して宿泊できました
Stayed 1 night in Apr 2024

8/10 Good

takashi

Stayed 1 night in Mar 2024

6/10 Okay

YOSHIKAZU

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
受付の女性が、サービスとは程遠い対応。 接客教育が必要です。
Stayed 1 night in Mar 2024

6/10 Okay

yukioku

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
１Ｆのドリンクサービスが良かった。 周りに飲食店が多く良かった
Stayed 1 night in Feb 2024

8/10 Good

takayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

あゆみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

ひかる

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごさせていただきました。ありがとうございました。温泉、そして提携している駐車場もあり、とてもありがたかったです。スタッフの対応も感じ良く、清潔な室内でした。もう少しお部屋が広かったら最高でした。
Stayed 1 night in Feb 2024

10/10 Excellent

MIHOKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

GEN

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

HISANORI

Stayed 1 night in Jan 2024

8/10 Good

YUTAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

MASAHIRO

Stayed 1 night in Jan 2024

8/10 Good

YUKIE

Stayed 1 night in Nov 2023

6/10 Okay

TAKAHIRO

Stayed 1 night in Jan 2024

10/10 Excellent

Toshihiko, Joyo

Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

XINYU

Stayed 1 night in Jan 2024

8/10 Good

MARI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Po Chun Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

endo

Stayed 1 night in Dec 2023

8/10 Good

ヤスシゲ

Liked: Cleanliness, staff & service, amenities
全体的にとても綺麗だった。朝のビュッフェも美味しく食堂も綺麗。これはここに限った話ではないですが、やはりホテルの部屋は乾燥しがちなので小さいものでもいいから加湿器があるとありがたかった。川越周辺に泊まるなら裏に大きい商店街もあるし特急が乗れる本川越駅もあるし、小江戸の観光にも良いと思いました。
Stayed 1 night in Dec 2023

10/10 Excellent

アイラ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Asuka

Stayed 1 night in Dec 2023

8/10 Good

ミホ

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

きよみ

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一番良かったのは、朝食。 和食派の母には、定番の納豆や海苔などの肉ジャガがあったのが、超嬉しかった。（おまけに美味しかった）と。 スタッフの声かけも明るくて良かった!!と。 でも、しいて言えば、説明書などの字が小さくて、若い人対象なんだな～と感じました。と。
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

kaoru

Stayed 1 night in Dec 2023

10/10 Excellent

Tetsushi

Stayed 1 night in Dec 2023

10/10 Excellent

テツヤ

Stayed 1 night in Dec 2023

10/10 Excellent

Nobutane

Liked: Amenities
Their staffs were very good and their hot spring also good.
Stayed 1 night in Nov 2023

10/10 Excellent

MEGUMI

Stayed 1 night in Nov 2023

10/10 Excellent

KANAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

KAZUHIKO

Stayed 1 night in Nov 2023

10/10 Excellent

Harada

Liked: Cleanliness
Stayed 1 night in Nov 2023