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Reviews of Ryokan Ikoisanso

2.5 out of 5
Ryokan Ikoisanso
3365-9 Oaza-Nagakura, Kitasaku-gun, Karuizawa, Nagano

Reviews

8.4

Very Good

Rating 10 - Excellent. 80 out of 231 reviews" "
Rating 8 - Good. 109 out of 231 reviews" "
Rating 6 - Okay. 30 out of 231 reviews" "
Rating 4 - Poor. 10 out of 231 reviews" "
Rating 2 - Terrible. 2 out of 231 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Simon

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Amenities are well complete, location is good if you have car. Building is a bit old and linen are not very fresh.
Stayed 1 night in Oct 2023
Response from mahod on 2023/10/19
Thank you for your valubale comments and really appriciated. we always try to give our customers a very good experience through their stay with us.and we are apologizes any inconvenience caused by us during your stay. we try to solve those problems soon as possible.Again thank you very much for your comments. When you come to karuizawa again,we always waiting for you. Thank you

4/10 Poor

ahnorm

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It is run down. The quality you would expect in a japanese inn would not be found here. Toilets have no heated air or seat. Shampoo and body soap all provided in sachets. Towels are thin. Bed sheets and pillows have hair. It is priced as a ryokan but it felt like a dorm
Response from Manager on 2022/12/9
Thank you for staying at Ikoi Sanso. We are really sorry that our facilities and services did not meet your expectations.In the future, we would make it the facilities that could meet your expectation.

10/10 Excellent

MAHESH BABU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay is good and the place is located in a very convenient location. Breakfast is not a buffet which made us a little unhappy. Where our expectation is to be Buffet.
Stayed 2 nights in Oct 2022
Response from MAHOD on 2022/10/23
Sir Thank you very much for your valuble comments.Our hotel is located in a very good place,because its near by to any scienery place in this area and for the restuarants as well.sir we are really apologise for the breakfast we have now.because of corona virus we are choosing this way of breakfast.when you come to karuizawa again,we always waiting for you.thank youIKOISANSO

8/10 Good

Teri, Aiea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice basic ryokan, no frills. Location is good, near Hoshino insensitivity and the stone church.
Stayed 2 nights in Nov 2021
Response from いこい山荘 on 2021/11/16
Thank you for the review.we always try to give the best for the customers.when you come to karuizawa we always waiting for you. Thank you for staying at Ikoisanso.

8/10 Good

Arisa

Liked: Staff & service, property conditions & facilities, room comfort
It was a short stay and convienient location and to the next stop. Friendly staff and good futon bed.
Stayed 1 night in Nov 2020
Response from manager on 2020/11/28
Thank you for posting a review. Also, I am very pleased with the compliments on the staff and futons. We will continue to operate the facility well with the opinions of the customers. Thank you for staying at Ikoisanso.

8/10 Good

Jannette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient staff are kind
Stayed 1 night in Sep 2020
Response from MAHOD on 2020/9/9
Thank you for staying at Ikoi Sanso. Thank you for commending for the staff. We will strive to make it even better and provide an good service. when you have any chance to travel Karuizawa, please come to Ikoi Sanso. we wil always waiting for you Thank you IKOISANSO

8/10 Good

Jannette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from MAHOD on 2020/9/9
Thank you for staying at Ikoi Sanso. Thank you for commending for the staff. We will strive to make it even better and provide an good service. If you have any chance to travel Karuizawa, please come to Ikoi Sanso. we will always waiting for you Thank you IKOISANSO

6/10 Okay

van, Toronto

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff are nice. Breakfast included is ok. The biggest issue is the smell of the fuel used to heat the properties. Each room also has an air conditioning unit that can be used to heat the room but the insulation is not very good. The window is single pane and you can feel the cool when getting close. So they have a heater which burnt something like kerosene. It has an exhaust duct but is the a sealed unit. It is a potable unit but you cannot move much because of the duct. It can provide sufficient heat but the smell is horrible. They are using similar unit in the reception area and probably in other common area as well. I feel so much relief when a get outside and get the smell of fresh air even it it is cold. You also have to leave your shoe outside which becomes quite cold. Having storage inside would go a long way in winter time.
Stayed 2 nights in Dec 2019
Response from . on 2020/1/7
Dear guest, Thank you for staying at Ikoisanso. Thank you for your Compliments. Since the large number of guests from overseas, we have staff who can speak English and Chinese languages. so we can provide a smooth response. Yes,Guests can add breakfast and dinner to your reservations and you can choose what kind of meal you want with our homepage or by contacting us through the reservation site. With the onset of the winter season, we have been taking various steps to keep the guest rooms and the inside the hotel warm. Like providing heaters, air conditioners,japanese kotatsu, body warmers(カイロ) etc.... If you feel uncomfortable last time during your stay , we apologize for that and we will take action to correct those shortcomings as soon as possible. Best Regards, Ikoisanso

8/10 Good

Lap Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Manager on 2020/1/1
この度はいこい山荘をご利用頂き誠に有難うございます。 ご滞在中は快適にお過ごし頂けましたでしょうか。 日本に再度お越しになる機会がありましたら、是非いこい山荘をご利用下さい。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ryokan, pretty quiet. Did not see any other guests when we were there. Had hotpot for dinner which was good and very filling! Meals can be requested by directly messaging the hotel on Facebook. Rooms were a little small for 3-4 people than what I would have preferred but it was a relatively comfortable size for a bunch of small-sized people. No heater in the toilet so might be a deal breaker for some people especially in the winter. Otherwise great service and nice place. There is also free pick up service from the station (which we did not utilise) and free parking on site.
Stayed 1 night in Dec 2019
Response from . on 2019/12/26
Dear Guest, Thank you for staying at Ikoisanso. Also thank you very much for many compliments Yes guest can contact us anytime via reservation site, facebook,messenger,instagram. sorry for the inconvenience last time about the toilet heaters.we will definitely concern about that and will keep improving quickly. we try our best to give the best experience for the guest by giving various services. we will keep continue to improving and hope to see you again in different seasons. Best Regards, Ikoisanso

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Manager on 2019/12/19
この度はいこい山荘にご宿泊頂くとともに高評価を頂き誠に有難うございました。 また軽井沢にお越しになる機会がありましたら是非、いこい山荘にお立ち寄りください。

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ikoisanso on 2019/11/20
Thank you for starting at Ikoisanso. We will keep improving and hope to see you again. If you come to Karuizawa again please come to Ikoisanso. Thank you for your compliments.

8/10 Good

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The womens hot bath (onsen) was very nice. 8 tatami mat room was very nice.
Stayed 4 nights in Oct 2019
Response from . on 2019/11/11
Thank you so much for staying at Ikoisanso. also thank you for your compliments. we will continue to improve every day. we are looking forward to see you again. if you have the opportunity to come back to japan please come to Ikoisanso.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Manager on 2019/10/19
この度はいこい山荘にご宿泊頂き誠にありがとうございます。 高評価を頂き有り難うございました。 再度、軽井沢に来る機会がありましたら是非いこい山荘にお越し下さい。

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
What a lovely welcome we had, the staff is amazing! Everyone tried their best to make our stay special, they also drove us to the station in Karuizawa! The ryokan is very clean, the room spacious and beautiful, and the location is in a quiet area, very close to popular Harunire Terrace and Hoshino onsen. Highly recommended!!!
Stayed 2 nights in May 2019
Response from Ikoi on 2019/6/6
Thank you so much for staying with us! We are glad that you have enjoyed Karuizawa. Next time when visit again we will have special offer for you!

8/10 Good

maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from ikoisanso on 2019/4/17
Thank you so much staying with us! We hope to serve you again in future. Karuizawa is beautiful year around.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value traditional Japanese hotel
It’s overall a good traditional Japanese hotel to stay with such price. Cleanliness is good. The staff was helpful. The location is great, near some popular spots in karuizawa. We recommending driving a car though.
Stayed 2 nights in Feb 2019
Response from ikoi on 2019/2/24
thank you so much for staying with us! We hope to see you again in different seasons!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Japanese ryokan and very good value for money
Stayed 1 night in Feb 2019
Response from ikoi on 2019/2/23
thank you so much for staying with us! We have special discount for repeat guests. Hope to see you again in different seasons.

8/10 Good

Lai Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed traditional ryokan stay
Knowing that it is not a new hotel we didn't expect things are new with modern facilities. However, being a traditional Ryokan with an in-house onsen, and yukata are also provided, I would say this hotel is certainly a good choice among Karuizawa. Convenient store is very close and hotel also provide microwave oven.
Stayed 1 night in Dec 2018
Response from ikoi on 2019/1/12
thank you so much for staying with us! We will keep up with the good works and hope to seeing you again in different seasons in beuitiful karuizawa! For repeat guests we have offer special offer.

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
poor insulation from the cold. inadequate heating facility. additional kerosene heater (overhead cabin size) offered, but smells of kerosene and fire risk.
Stayed 5 nights in Dec 2018
Response from ikoi on 2019/1/8
thank for staying with us. We will make sure how to properly use all equipments in room next time. Sorry for the inconvenience.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, room comfort
Authenticity and service
Service was excellent. Concierge recommended a fantastic restaurant that exceeded our expectations. This is also located in a nicer, more charming area of Karuizawa than the main drag. The onsen was simple but great for a relaxing bath at the end of the day. The hotel shows its age, and ryokan style perhaps isn’t for everyone, with futon beds and shared bathrooms and tatami mats, but the Japanese people we spoke to informed us it was a very authentic experience, and we enjoyed it very much. Dinner at the ryokan was also quite good, but the local restaurants really blew us away. Don’t miss the Sawa Mara bakery, just a five minute walk from the hotel.
Stayed 2 nights in Dec 2018
Response from ikoi on 2019/1/3
dear guest thank you so much your warm comments about us! We just did what we supposed to to every guests from the world. There are many ways to enjoy karuizawa all year round. So we hope to see you again in different seasons. Thank you again!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rooms decor n furnishings dated. Relatively small western style room. Was told original room booked (Trad Jap r
Stayed 1 night in Nov 2018
Response from ikoi on 2018/11/18
Thank you so much for staying with us, We will keep improving our facility and hope to see you in different seasons.

6/10 Okay

Shawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Typical Japanese Ryokan and nothing more...
Away from convenience of city and area offers not much to see or do. Might be a nice stop for a driving trip, but not for a none motorized travel. This is just a typical Japanese Ryokan and not much more. After the stay, I felt that the price was high for the lodging experience and meals I received. I highly recommend to look for a special deals if you want to stay here.
Stayed 1 night in Nov 2018
Response from ikoi on 2018/11/11
Thank you so much for staying with us. We have free shuttle bus not sure if you have used it. Within walking distance there are many tourists spots like onsen and stone church. We will keep improving our service and hope to see you in different seasons. Thank you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and unique place to stay
We stayed in the traditional room for two nights, with tatami mats and bedding that had to made every night. Check-in was straightforward. Enjoyed the experience, as well as the public bath after a long day of sightseeing. Breakfast is worth paying a little extra - simple but wholesome, like rice porridge or an omelette with some fruit. There’s a 7/11 nearby, and is within walking distance from the nearest train station, Naka-Karuizawa. Only suggestion would be to pack some earplugs, in case any noise from the hallway or neighbours may bother you.
Stayed 2 nights in Oct 2018
Response from ikoisanso on 2018/11/1
thank you so much for staying wit us! We will keep improving our service and facility and hope to see you again in different seasons! For repeat guests we have special discount. Thank you again!

10/10 Excellent

Sirisopa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from shimaoka on 2018/10/31
thank you so much for staying with us! We hope you have enjoyed karuizawa and would like to see you again in different seasons!

10/10 Excellent

Anne, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a good experience with this hotel. The staff was helpful and the room was great fit and clean with our family (2 adults and 1 kid).
Stayed 1 night in Oct 2018
Response from shimaoka on 2018/10/29
Thank you so much for staying with us. We will keep up and hope to see you again in different seasons. For repeat guests we have special discount. Thank you again!

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018
Response from shimaoka on 2018/10/26
thank you so much for staying with us! We hope to see you again in different seasons. For repeat guests we have special discount. Thank you again!

10/10 Excellent

Kwok Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from shimaoka on 2018/10/14
thank you so much for staying with us. We hope to see you again in different seasons.

8/10 Good

Helen

Liked: Cleanliness, staff & service
Quiet location
Overall is good but the tatami smell a bit!
Stayed 2 nights in Oct 2018
Response from shimaoka on 2018/10/13
Thank you so much for staying with us and we will keep improving our facility and hope to see you again in different seasons.

8/10 Good

Rose, Canada

Liked: Cleanliness, staff & service, room comfort
Nice Japanese style hotel, close to stone church, close to stores and coffee shop, the hot spa is clean. Negative side：the internet is very slow.
Stayed 2 nights in Sep 2018
Response from ikoisanso on 2018/9/30
Thank you so much for staying with us. We will keep improving our facility and hope to see again in different season!

10/10 Excellent

Shannon, Tokyo/ NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and nice staff! The facilities have some small imperfections but overall it’s very clean and comfortable. And it’s a great price! Definitely recommend if you’re trying to keep the budget to a minimum and feel taken care of.
Stayed 1 night in Aug 2018
Response from Ikoisanso on 2018/8/30
Thank you for staying at Ikoisanso. We are happy to get your good comments. We should improve our hotel facilities. We will provide further comfort by next time you stay here. We are looking for seeing you again near future. Thanks　

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Basic accommodation
A truly Japanese traditional experience .Old but quiet and clean rooms with slow wifi. Clean Bath room is separated . Our stay did not include breakfast but restaurants and a convenience store are a few minutes away.
Stayed 1 night in Jul 2018
Response from ikoi on 2018/7/25
Than you so much for staying with us! We hope you had enjoyed the great karuizawa nature. Thank you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thank you so much for staying with us. we hope you come back to enjoy great karuizawa in different seasons.

8/10 Good

Jeffrey, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Japanese style hotel Spacious room and car parking space is just literally next to our room
Stayed 2 nights in Nov 2017
Response from Satsuka on 2017/11/26
Thank you for staying with us!

8/10 Good

honolulu me

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Small ryokan, family-run feeling. Shuttle from train station available, very convenient. Staff are very kind and considerate. Small but effective onsen yu. Would stay again.
Stayed 1 night in Oct 2017
Response from いこい山荘 on 2017/10/24
Thank you for your stay. Also, thank you for your precious opinion. From now on, we will strive to provide good service. We are looking forward to seeing you again.

4/10 Poor

Hitomi

Liked: Room comfort
Disliked: Property conditions & facilities
ご利用ありがとうございました。これからも一層の改善をしていきたいと思いますので、よろしくお願いします。また、リピーターのお客様にはネットで料金よりさらに500円をキャッシュバックいたします。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little traditional inn.
I like the little homely hotel and the staff was polite and courteous. They spoke basic English but good enough to understand what I needed from them. The room was clean and comfortable and I enjoy the heated room as winter weather is tough for a tropical person like me. I didn't take the meal plan so I can't comment on that. 711 was nearby and I had most of my meals at Karuizawa before I return back to Naka-Karuizawa. Generally a comfortable stay. It's near Hoshino Onsen which It was a 15 mins walk for me. I enjoyed Karuizawa and Naka Karuizawa.
Response from shimaoka on 2017/3/16
Thank you so much for choosing ikoisanso. We are glad that you enjoyed the great karuizawa nature. We will keep improving our facility and hope you can come back to enjoy karuizawa in different seasons which are also fun.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Very nice traditional Japanese inn. Service was excellent. Only feedback is that since we came in the middle of winter, it was rather cold and the heater was not strong enough to keep the room warm. The blanket and futon was nice and warm though.
Response from General Manager on 2017/2/10
Thank you so much for choosing ikoisanso, We will always value your comments and continually improve our facility. We hope you can come to enjoy the greats Karuizawa nature in different season.\ Shimaoka

8/10 Good

SM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, cosy little ryokan-styled hotel
Located 10 minutes away from the nearest train station-Nakakaruizawa station, but close to attractions such as the Hoshino Onsen, Stone church and forest. Rooms are clean and neat, ryokan-styled. Common toilets are clean and well maintained. Highly reccomended.
Response from General Manager on 2017/1/19
Thank you so much for choosing ikoisanso. We hope you would come back to enjoy Karuizawa in different season. Shimaoka

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2016/12/29
Thank you very much for choosing ikoisanso and we look forward to serving you again.

10/10 Excellent

Chun Hei

Liked: Cleanliness, staff & service, room comfort
Good value
Very nice view. Outstanding experience of traditional japanese tatami.
Response from General Manager on 2016/11/20
Thank you very much for choosing Ikoisanso. We hope you had great times with us and hope we can serve you again in the future. Shimaoka

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2016/11/20
Thank you so much for choosing Ikoisanso. We hope you had good times in Karuizawa and come back to enjoy in different seasons. Shimaoka CEO

8/10 Good

Po Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Very comfy and clean room.
Response from General Manager on 2016/12/17
Thank you so much for choosing ikoisanso and hope to see visit us again in different seasons.

10/10 Excellent

みお

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応がよくとても気持ちよく宿泊ができた。暖房の設備もあり温かく過ごすことができた。
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/13
クチコミをご投稿いただきありがとうございます。ご滞在中は快適にお過ごしいただけたようで大変嬉しく思っております。今後もサービスや施設改善を取り組みお客様お一人ひとりにご満足いただけるような施設にしてまいります。この度はいこい山荘をご利用いただき誠にありがとうございました。

8/10 Good

れん

Traveled with group
Liked: Cleanliness, staff & service, amenities
のどかで良いところでした
Stayed 2 nights in Jan 2024
Response from mahod　 on 2024/1/14
この度は当館ご利用いただき、誠にありがとうございました。ご滞在中快適にお過ごしいただけたようで大変うれしく思います。今後も更により良い施設にできるようスタッフー同努めて参ります。

10/10 Excellent

KA HEI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from mahod on 2023/12/16
Thank you for staying with us.We are so glad to hear that you were satisfied stayed at IkoI Villa.We are waiting for you visit us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 2023/11/23
Thank you for taking the time to provide us with your feedback. We are very happy to receive high evaluations from our guests, and we will continue to strive to make our facilities even better in the future.Thank you very much for choosing Ikoi Sanso.

10/10 Excellent

Haruna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近くにはおいしいレストランが豊富で駅からも近くよかったです。静かでリラックスできました。
Stayed 2 nights in Nov 2023
Response from Manager on 2023/11/12
クチコミをご投稿いただきありがとうございます。ご滞在中は快適にお過ごし頂けたようで大変嬉しく思っております。またの機会がございましたら是非ご利用ください。

6/10 Okay

Naoko

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的に古い。
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/12
クチコミをご投稿いただきありがとうございます。施設は数十年経っておりますが、清掃などを徹底し綺麗な状態を保つようスタッフ一同努めております。　お気付きの点がございましたらご意見をお待ちいたしております。この度はいこい山荘をご利用いただきありがとうございました。

8/10 Good

????

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
グランピングのテント泊プランでお世話になりました。 宿のスタッフの皆さんは良い印象でしたがテントが残念でした。 グランピングでテント泊は１プランだけの様でしたか、常設の為テントには苔やカビが生えていました。また張り方なのか伸びてしまったのかわかりませんがインナーテントが弛んでいて室内空間が狭く不快でした。室内もカビ臭くて体調が悪くなるレベルでした。コットも支点ピンが折れて壊れていたり敷いてある布団もカビが生えていたりしました。寒い場合、和室を使って良いと言われていましたので食事の後に一言お声掛けして和室に避難させてもらいました。建物は古いですが清潔にされていました。 食事はとても美味しかったです。サラダはトマトがフルーツの様に甘く、ダッヂオーブンは完成品を提供していただき熱々を楽しめました。また、バーベキューは蓋付きのグリルでキャベツもパリパリにならずしっとり火が通りました。肉もとても美味しく焼けました。更にご飯も付いてボリューム満点でした。 テント泊は色々見直しが必要かと思います。テントが濡れない様な場所に設営しないとカビがすぐに生えてしまうのではないでしょうか。ましてTCテントなので雨が染み込んで乾きにくいですし。スタッフの方もキャンプ場でワンポールテント泊を経験されたら不具合が良く見えてくると思います。 和室泊で食事だけバーベキューでも充分楽しめるかと思いました。 お風呂も２４時間入れるので良かったです。 宿のフリードリンクコーナーですが、湯沸ポットの水が無くなっている場面が2回ほどありました。水道から補充出来る様な高さのある蛇口が無いので空焚きに近い状態になっていました。サーバーのポットに水を入れて置いておくなりしていただけたら宿泊者が補充出来るのではないかと思います。 スタッフの皆さんはとても一生懸命対応されていたのでこれからも頑張っていただきたいと思います。
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/12
クチコミをご投稿いただきありがとうございます。お客様にはご不快な思いをさせてしまい大変申し訳ございませんでした。様々な点についてご指摘をいただきましたので真摯に受け止め改善をしてまいりたいと存じます。テントやテント内の備品については早急にクリーニングや買い替えを行うようにいたします。また、ドリンクコーナーに関しましても補充を徹底するとともにスタッフ間で共有し対策を考え実行に移したいと存じます。この度はいこい山荘をご利用いただき誠にありがとうございました。