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Reviews of Mercure Saga Karatsu Resort

4 out of 5
Mercure Saga Karatsu Resort
4 9 20 Higashi Karatsu, Karatsu, Saga-ken

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 125 reviews" "
Rating 8 - Good. 58 out of 125 reviews" "
Rating 6 - Okay. 29 out of 125 reviews" "
Rating 4 - Poor. 6 out of 125 reviews" "
Rating 2 - Terrible. 1 out of 125 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lo Kin

Stayed 1 night in Nov 2023

8/10 Good

Tomoaki

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A hotel where you can feel the era when Japan was
I reserved a room each for my own mother and mother-in-law. My own mother's room had some paint peeling but was satisfactory. However, my mother-in-law's room was not in good condition with peeling wallpaper. We stayed at the same time as a large group of student travelers, so the noise they made was a bit disconcerting. However, the quality and variety of the breakfast buffet was very satisfactory and made the whole family happy. We understood at a glance that the city's location makes it inaccessible and difficult to manage for foreign tourists to visit. Under such circumstances, this hotel is doing very well. I would like to continue to support them.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room with good environment. Clean and nice. Breakfast with local Japanese food with international food also. Very impressive.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Meg, Los Angeles

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was a good hotel overall. The public shared bath was nice as well. It is very close to ocean and “Nijino Matsubara” pine forest, great for a stroll, jog, or biking. The near by local restaurant “Sakamoto” has fresh, great tasting seafood and noodle dishes.
Stayed 1 night in Jun 2019

6/10 Okay

Teruyuki

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Spacious but old
When I arrived at Royal Karatsu Hotel, it was filled with wedding ceremony guests. It used to be a five star hotel good for banquet. Overall however it needs to be touched up. Bathroom in the room was too old and had odours.
Stayed 1 night in Feb 2018

8/10 Good

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Caravan Restaurant. So I love it!
Stayed 2 nights in Dec 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular fireworks!
We stayed in the Japanese styled room for total of 2 nights for the fireworks display. The location of the hotel is at a great little spot and with free parking too which is nice! All in all it was a pleasant stay with nothing to complain. If I were to return to Karatsu I would stay there again.
Stayed 2 nights in Jul 2017

8/10 Good

konglik

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
hotel need decoration
Nice hotel in a good location,but the facility is too old

6/10 Okay

wailing, hongkong

just a big hotel.
Just a big size hotel. Everything is okay but nothing very good to comment. If not driving, difficult to reach. Over an hour's drive from fukuoka airport even use access from highway which the toll fee is comparitively expensive.

8/10 Good

Fujiko

Liked: Property conditions & facilities, room comfort
朝ご飯時の眺望は最高でした。
部屋が広くて親子4人でくつろぎました。
Response from Karatsu Royal Hotel on 2016/7/14
この度は唐津ロイヤルホテルにご宿泊いただき誠にありがとうございます。ゆっくりとホテルでおくつろぎいただけたようで、大変嬉しく思います。またのご来館心よりお待ち申し上げております。

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet environment but shuttle needs improvement
Karatsu is a small quiet town. The hotel is a bit dated but the room was clean. We stayed in the tatami room facing the sea. The sunset view was marvelous. We were able to walk to the coastline from the hotel within 10mins. We made a 3 hr tour to Yobuko by bus. It took around 30mins from Karatsu bus terminal and by coincidence tasting the best restaurant in Karatsu. One suggestion to the hotel management - shuttle bus service to Hagashi Karatsu station should increase to at least every hour instead of just 2 times in the morning per day. If shuttle bus can run between hotel to Train station and bus terminal, it will be perfect for guests that aren't driving.

6/10 Okay

Verified traveler

6/10 Okay

Hideaki

Stayed 5 nights in Apr 2024

8/10 Good

ヒロヤ

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

のりこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ユーリオンアイスの展示、ありがたかったです。チェックイン遅い時間でも快く対応ありがとうございます。、レンタサイクルの時間帯安全性配慮も、手荷物預かりも感謝です
Stayed 1 night in Jan 2024

10/10 Excellent

kyoung hee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
예상하지 못했는데, 조식이 풍성하고 일본 가정식처럼 다양한 메뉴를 뷔페로 먹을 수 있었다. 늘 도시생활하는 사람에게 강력추천!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
建物は古そうだが、快適なホテル
古い建物ながらも、サービスが行き届いている。ウェルカムラウンジはとてもよかった。 高級、ではないが、一昔前の温泉旅館をリニューアルした感じの宿。
Stayed 1 night in Jan 2024

10/10 Excellent

ASAKO

Stayed 1 night in Dec 2023

6/10 Okay

HATSUO

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

po wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的溫泉酒店
房間整齊清潔 員工態度友善 門口有泊車位方便自駕停車 大約步行15分鐘過橋到對面有餐廳食晚餐 有溫泉浴場可以泡舒適溫泉
Stayed 1 night in Dec 2023

10/10 Excellent

Ryoji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ファミリールームに一人で泊まりましたが安くで泊まれました。
Stayed 1 night in Dec 2023

8/10 Good

コウジ

Liked: Cleanliness, staff & service, property conditions & facilities
素泊まりで利用しました。 大きなお風呂、サウナ、時間帯にもよるかと思いますが、利用者が少なく、ゆっくり出来ました。お昼に呼子で贅沢したから、夕食は近くのスーパーで買ってきた刺身等で簡単に済ませましたが、美味しかったです。
Stayed 1 night in Nov 2023

6/10 Okay

in

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다.
방이 넓어서 여유롭게 휴식을 취할 수 있었습니다. 조식도 좋고 전망도 좋아요. 추천합니다.
Stayed 1 night in Nov 2023

4/10 Poor

Kazue

Stayed 2 nights in Oct 2023

10/10 Excellent

Kyungho

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

ユウスケ

Stayed 1 night in Mar 2023

6/10 Okay

Yugo

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

MOMOKO

Stayed 1 night in Mar 2022

10/10 Excellent

AKIRA

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食があと６時半からだともっとゆっくり食事が出来て良かったと思う。
Stayed 1 night in Apr 2021

6/10 Okay

SEIKO

Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
大浴場は隙間風で寒かった 部屋の暖房の効きがあまり良くなかった 朝食バイキングは美味しかった
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

man yung

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寧靜,海景
房間闊落,寧靜,海景美麗
Stayed 1 night in Feb 2020

8/10 Good

MISAKO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
友人との九州旅行の間で1泊お世話になりました。
ロケーションの大変良い。 大浴場があるので旅行の疲れが癒されました。 大浴場に行く際に宴会場の前を通るので酔っ払いのお客様と出くわした。 結婚式のカップルにも遭遇。 こちらは浴衣姿でお風呂上がり、ミスマッチかな。 大浴場と宴会場は別だと尚良かったかもしれない。 各々用途が違うので仕方ない！ 朝は早起きして徒歩で日の出を見に行って散歩が出来ました。 綺麗でした！
日の出前の海岸散歩
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Sze choi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置極佳
Stayed 1 night in Dec 2019

10/10 Excellent

Hitomi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
佐賀唐津の家族旅行
洗面台がトイレ、浴室と別れて広ければ良かったと思う。部屋自体は広くて良かった。
Stayed 1 night in Oct 2019
Response from Hotel & Resorts SAGA-KARATSU　WEB担当 on 2020/1/27
この度はホテル＆リゾーツ佐賀唐津にご宿泊いただき誠にありがとうございます。 ゆったりとお過ごしいただけたようで、大変嬉しく存じます。 設備に関しましては、いただきましたご意見を真摯に受け止め、お客様にとって喜ばれるホテル作りを目指してまいります。 またのお越しをお待ちしております。この度のご投稿、誠にありがとうございます。 Hotel & Resorts SAGA-KARATSU

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アニメの聖地巡礼できました。グッズが置いてあって満足です。
Stayed 1 night in Oct 2019
Response from Hotel & Resorts SAGA-KARATSU　WEB担当 on 2020/1/27
この度はホテル＆リゾーツ佐賀唐津にご宿泊いただき誠にありがとうございます。 聖地巡礼のご宿泊に、当ホテルをお選びいただき、誠にありがとうございます。お喜びのお言葉をいただき、大変嬉しく存じます。 今後も、お客様にとって思い出に残る空間作りを目指し、スタッフ一同、サービスの向上に努めてまいります。 またのお越しをお待ちしております。この度のご投稿、誠にありがとうございます。 Hotel & Resorts SAGA-KARATSU

10/10 Excellent

Sharis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
設備に工夫を
スタッフの皆様の頑張りを感じました。 しかし、設備が古く、特に大浴場が全く見晴らし悪くがっかり。大浴場を二階に設置したことから、目隠しするのはわかりますが、今少し工夫が必要です。洗い桶が全て垢で汚れたままというのも、残念でした。
Stayed 1 night in Aug 2019
Response from Hotel & Resorts SAGA-KARATSU　WEB担当 on 2020/1/27
この度はホテル＆リゾーツ佐賀唐津にご宿泊いただき誠にありがとうございます。 スタッフへのお褒めのお言葉をいただき、誠にありがとうございます。 また、設備についてのご意見をいただき、ありがとうございます。大浴場については、ご気分を害し、誠に申し訳ございません。いただきましたご意見を真摯に受け止め、改善してまいります。 またのお越しをお待ちしております。この度のご投稿、誠にありがとうございます。 Hotel & Resorts SAGA-KARATSU

6/10 Okay

Verified traveler

Traveled with family
値段からすると可もなく不可もなくという感じ。スタッフは丁寧親切。入っている居酒屋の雰囲気がイマイチだった。これも値段からすると可もなく不可もなくという感じです。
Stayed 1 night in Aug 2019
Response from Hotel & Resorts SAGA-KARATSU　WEB担当 on 2020/1/27
この度はホテル＆リゾーツ佐賀唐津にご宿泊いただき誠にありがとうございます。 スタッフの対応について、お褒めのお言葉をいただき、御礼申し上げます。 ご宿泊の際の感想もいただき、ありがとうございます。今後、お客様にとってお喜びいただけるホテル作りを目指し、スタッフ一同、サービス向上に努めてまいります。 またのお越しをお待ちしております。この度のご投稿、誠にありがとうございます。 Hotel & Resorts SAGA-KARATSU

6/10 Okay

MICHIO

Liked: Staff & service
古い！ 風呂がよくなかった！ 対面のベーサイドホテルに以前泊まったが 清潔さや施設の新しさなどかなり差がある！
Stayed 1 night in Aug 2019
Response from Hotel & Resorts SAGA-KARATSU　WEB担当 on 2020/1/27
MICHIO 様 この度はホテル＆リゾーツ佐賀唐津にご宿泊いただき誠にありがとうございます。 ご宿泊の際のご感想をいただき、誠にありがとうございます。 いただきましたご意見を真摯に受け止め、お客様にとって心地より空間作りを目指し、改善してまいります。 またのお越しをお待ちしております。この度のご投稿、誠にありがとうございます。 Hotel & Resorts SAGA-KARATSU