2/10 很糟糕
Michelle
商務旅客
2025 年 12 月 6 日
不喜歡：整潔度、設施服務和住宿環境和硬體
I had arranged to view the room early to place a welcome basket inside. I was assured of its cleanliness, but unfortunately, the reality was quite different. The room was dirty and unkempt, with issues including hair in the fridge, dried mucus on the curtains, and a door that wouldn't lock due to loose screws. It was embarrassing to receive my colleague in such conditions.
Despite my requests, the room was not cleaned in a timely manner, and my colleague arrived to a room that was not only unacceptable but also left her unable to sleep until 2 AM due to the unsettling environment—especially with an early morning meeting scheduled. It was not only her that was affected; I noticed other guests were requesting room changes for similar reasons.
To add to our disappointment, we did not receive any form of compensation or acknowledgment of these issues, which adds to our frustration with the whole experience. Embassy Suites has always been synonymous with cleanliness and professionalism in the past, but this incident has certainly diminished our faith in the brand.
Michelle
於 2025 年 10 月住了 3 晚