"We really liked the hotel and the staff. We didn’t require breakfast as we ate elsewhere. The Hotel was well positioned for the Castle and shopping plus an enormous choice of eating places. The only thing we didn’t like was the extremely poor standard of cleaning in the Onsen area. We really enjoyed the onsen, but the changing room floors were quite dirty with debris, lots of hair on the floor, used towels left around, used razors left in the onsen washing area plus the changing rooms. The sink area had lots of hair also. We saw the cleaning wasn’t being attended to regularly, this onsen is very busy and it needs cleaned regularly through opening times. We hope management inspect this area and take action to improve cleaning."