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Reviews of Kagoshima Sun Royal Hotel

4 out of 5
Kagoshima Sun Royal Hotel
1-8-10 Yojirou, Kagoshima, Kagoshima-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 582 reviews" "
Rating 8 - Good. 219 out of 582 reviews" "
Rating 6 - Okay. 40 out of 582 reviews" "
Rating 4 - Poor. 14 out of 582 reviews" "
Rating 2 - Terrible. 5 out of 582 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie-Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and the room was clean and spacious. Would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Luce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no real coffee in the hotel.
Stayed 1 night in Apr 2024

8/10 Good

Wai Yue

Traveled with family
Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
The panoramic bathing and the views from my room. Superb.
Stayed 1 night in Nov 2023

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked with half board option with dinner and breakfast. My room was a bit oudated but it was clean and nice. The buffet breakfast and dinner had plenty of choices, and both were great. The hotel had other restaurants too so you dont have to eat their buffet if you dont want. The onsen was also great with a view of the volcano. The free shuttle was also great. I really enjoyed my two night stay here.
Stayed 1 night in Oct 2023

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
중앙역과 덴몬칸에서 호탤까지 무료 셔틀 있어서 잘 사용했습니다. 화산 바라보면서 호텔 온천하는것 아주 좋았습니다. Half board 로 아침과 저녁 부페 먹었는데 충분히 가치가 있었던거 같습니다. 전반적으로 가성비 짱이고 나름 저렴하게 2-3일 호캉스하기 아주 좋습니다. 호텔시설도 전반적으로 훌륭한데 조금 낡아보이는 감이 없지 않습니다
Stayed 1 night in Oct 2023

10/10 Excellent

Miharu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and view were wonderful. Breakfast buffet was so many choices and delicious. Hot tub steam sauna with Sakura volcano view were unforgettable. Hotel stuff were very nice and kind. I ‘d like to come back and stay again. Thank you.
Stayed 8 nights in Jul 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Whilst the hotel is a little dated it was clean and the staff very helpful. A good base hotel for exploring the local area and taking a trip to Yakushima via the local ferry a couple km's away.
Stayed 2 nights in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2023

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay and a great breakfast
Stayed 2 nights in Jul 2023

10/10 Excellent

Eeva

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel. Great view of volcano from our room, attentive staff and the Japanese Spa was awesome.
Stayed 1 night in Jul 2023

10/10 Excellent

Tam Mei

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotspring was pretty cool. The water was warm and it had an amazing view outside of the window. Also, it was very relaxing. The rooms were small but overall, the room was nice. In the seating area, it was so relaxing, and enjoyable. The service was a bit too good. The butler didn't even let us push the cart ourselves and when we tried, he'd say : Let me push the cart, or, I'm pushing the cart. Stay back" or something like that. I really appreciate the service, but they should at least let us push the cart ourselves sometimes. I don't understand Japanese 'cause I am from a different place, but I sorta understand. I loved the hotel a LOT mainly, because this is the place that my parents lived in about 20 years ago or 15. The Chapel was cool and nice too! Thanks for your cooperation.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet
Breakfast buffet was good. Well worth it. We stayed in non smoking room- apparently formerly smoking. Nearly suffocated. I was expecting Onsen soak in front of Sakurajima as in the pic, but Onsen bath area was relatively small compared to the hotel size and fairly crowded PM and AM. The hotel offers free bus to and from Kagoshima Chuo station but not frequent. We ended up taking cab to and from station. Approx 1000 yen + each way.
Stayed 1 night in Jun 2023

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Extremely filthy property with carpet that looks like it has not been cleaned or changed in a hundred years. The room blankets are also super uncomfortable and dirty. Would never recommend.
Stayed 3 nights in Jun 2023

6/10 Okay

Hiroe

Traveled with group
Stayed 2 nights in Jun 2023

4/10 Poor

Hian Hong

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a pleasant stay
Service was good, counter staff tried their best. Hotel was old and not upgraded. My room smelled stale and condition of the bed was not ideal. Felt very dusty overall in the room.
Stayed 2 nights in May 2023

10/10 Excellent

Fabian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and helpful staff.
Stayed 2 nights in May 2023

10/10 Excellent

john

Stayed 4 nights in Apr 2023

10/10 Excellent

Rick

Stayed 1 night in Apr 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service
Really great French English speaking concierge and great hot tub/baths overlooking the masmerizing Sakurajima
Stayed 1 night in Apr 2023

6/10 Okay

Muscat

朝食付きのプランがおすすめ。国産のライチが食べられる。変わったところでは、ヨーグルトに鹿児島産黒酢ハチミツをかけて。お粥と白飯には名物鳥飯の具材が。
Stayed 1 night in Mar 2023

10/10 Excellent

Kwok Seng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2023

10/10 Excellent

Jingnan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Wondeful hot spring and the view
Wondeful hot spring and the view!
Stayed 1 night in Feb 2023

10/10 Excellent

Elba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. The onsen on the top floor has a superb view of Sakurajima.
Stayed 1 night in Jan 2023

8/10 Good

Man Wai

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Akiko

Stayed 1 night in Nov 2022

10/10 Excellent

Pranith Piyumal

Stayed 2 nights in Nov 2022

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of Sakurajima. Nice onzen on-site.
Stayed 1 night in Apr 2022

8/10 Good

Ayako

Stayed 1 night in Apr 2022

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic View, Great Breakfast, Wonderful Staff, Lovely Onsen.
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service and food
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2020

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Chocolat, Florida

Traveled with family
Liked: Cleanliness, staff & service
There is no information to access to the panorama bath for the people who have trouble to take a staircase from the guest floor. By the time I fouud out the way to get to the panorama bathe through the door from the 13th floor, it was too late as it was a day of our departure. My elderly mother could never experience the enjoy of taking the panorama bath.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our experience was wonderful, the hotel had the best view in town of the volcano and the staff was amazing. The interior was a little dated, but with how amazing everything else is I can look past that. It also is located pretty close to a lot of stuff.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
桜島が一望出来る温泉
13階の温泉は桜島が一望出来る。 朝食は種類が多くて美味しかった。 鹿児島中央駅から無料シャトルバスがある。
Stayed 1 night in Dec 2019

10/10 Excellent

Mok, British Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping and restaurants nearby. The hotel provides shuttle bus service to the railway station. The airport express bus stop is right in front of the hotel, very convenient. The onsen has a great view!
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view, large room, excellent breakfast, attentive staff. Would have preferred softer mattress.
Stayed 1 night in Oct 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

YEE TIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is fine, the hot spring is a little bit disappointing because it is small and only indoor.
Stayed 1 night in Oct 2019

4/10 Poor

Cheuk Ting

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
The Hotel was very dated.... nice view but the bed was very uncomfortable and the the cleanliness of the hotel is very average...
Stayed 1 night in Oct 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, great weather, the most helpful, polite staff - and knowledgable with good English skills. Lovely breakfast, Japanese and western. Good location. Shuttle bus is very useful (though tourist office at JR station didn’t know anything about it). Has everything you need
Stayed 2 nights in Oct 2019

10/10 Excellent

Chi Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Wai Kheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax under full view of Sakurajima!!!
1st time in Kagoshima, not sure if location of Sun Royal is too far off the main shopping district at first... Glad they provide an hourly free shutter bus that goes to Kagoshima Chuo Station and Tenmonkan district, makes city-seeing so much more convenient and effective! Room is large, we got a twin room which they say all face Sakurajima... Onsen at top level also faces the impressive mountain view, which makes the expression even more unforgettable!!! The hotel property can tell has aged a fair bit, some sort of refurbishment should be considered. Area around hotel is self-sufficient enough, with 2 large malls across the road, boosting hypermarts, drugstores, restaurants and cafes, even a Daiso, Uniqlo and GU.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
We stayed in a triple corner room with mountain view. Room was very small with very little space to walk along. Hotel was a bit old but it was well maintained. Staff were very friendly but only a few could speak English. Buffet breakfast provided a vast variety of local and western food and was very tasty. It was value for money.
Stayed 2 nights in Apr 2019

10/10 Excellent

saeko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and convenient location
Nice room with Sakura island view. Onsen had nice view, too. Many store close by.
Stayed 2 nights in Apr 2019

10/10 Excellent

Anuruddhika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Rolf, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing onsen and great service
This hotel shows its age (as I do myself!), but that kind of gives it character - or a kind of "wabi-sabi" esthetic quality, to use a Japanese term. Furthermore, everything works perfectly, as one expects in Japan. The greatest asset of this hotel is it 12th floor onsen, which guests can use for free. It has a magnificent view of the Sakurajima volcano. The location is not optimal, but the hotel provides a free shuttle bus to downtown, so it works fine. Curiously, the hotel asks you to pay an "onsen tax" of 150 yen a day, although the booking information says the price includes all taxes and fees. It is a small amount, but it is hard to understand why this isn't included in the room price.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019