Jumbo Mountain Tours

I very rarely leave reviews, but candidly, this was in no way a four-star experience. It was just not good. The room was incredibly muggy, to the point that all of my clothes felt damp throughout the weekend and were still damp when I got home. There was also significant discoloration on the bathroom wall beneath the showerhead that appeared to be mold. On top of that, multiple outlets sparked when I plugged in both the iron provided by the hotel and my phone charger, which was pretty alarming. Housekeeping was another issue. They knocked on our door before 8:30 a.m. on both Saturday and Sunday, which feels pretty absurd for a weekend. On Saturday, they knocked around 8:20 a.m. and my partner directly told a staff member that we didn’t need housekeeping at that time and that I was still getting dressed. Not even five minutes later, they knocked again. Again, I honestly can’t remember the last time I left a review for anything. I had a great time in Seattle overall, but unfortunately, the hotel itself was just blatantly not a pleasant experience.

Rooms were updated and comfortable. Staff was great and very helpful, giving help about food choices in area and help in getting transportation to port for cruises. Loved that they were willing to safely store our luggage when we arrived before our room was ready. The rooftop viewing area is relaxing with a view of the bay, the Space Needle and surround area.

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