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Reviews of Clarion Hotel & Convention Center Joliet

2.5 out of 5
Clarion Hotel & Convention Center Joliet
411 S Larkin Ave, Joliet, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 41 out of 82 reviews" "
Rating 8 - Good. 23 out of 82 reviews" "
Rating 6 - Okay. 9 out of 82 reviews" "
Rating 4 - Poor. 4 out of 82 reviews" "
Rating 2 - Terrible. 5 out of 82 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Julissa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024

2/10 Terrible

SHIMEI

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
this hotel is terrible and dirty. the price is not valued for this hotel. we do not want to barefoot in the tub. the water is not steady, cannot control hot water, some time is cold, sometimes is stream hot. expedia should be careful for the review.
Stayed 2 nights in Apr 2024
Response from Clarion Hotel Joliet on 2024/4/8
Thank you for taking the time to complete our online review regarding your recent stay.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off interstate 80 in Joliet. Have work just outside of town.
Stayed 1 night in Mar 2024
Response from Kate on 2024/3/26
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Naijah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property on multiple occasions and have gotten a chance to come in contact with almost all of the staff. Jenni and Dawn have the best hospitality thus far. They are amazing! House keeping is always on time and efficient with their cleanings. I will be using this location for future travel, I have also informed my fellow travel agents about this wonderful location! It is the best in the area.
Stayed 5 nights in Mar 2024
Response from Kate on 2024/3/26
We appreciate your feedback and have shared your comments with the team. We are thrilled to hear about your experience and look forward to seeing you next time!

10/10 Excellent

Carlos

Muito bom
Stayed 2 nights in Mar 2024
Response from Kate on 2024/3/26
Thanks for the great review!

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and the hotel was very clean
Stayed 1 night in Mar 2024
Response from Clarion Hotel on 2024/3/11
Thank you for sharing your experience for your recent stay at Clarion Hotel & Convention Center Joliet.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Naijah

Stayed 5 nights in Feb 2024
Response from Kate on 2024/3/26
We hope to see you again soon!

2/10 Terrible

Ernesto

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned candy wrappers on floor and a dirty sock comforter had a stain on it. Wall was dirty from something. Shower was dirty and room had a strange odor will never book here again also. Waitstaff from bar and grill was awful a whole hour waiting for anything.
Response from Kate on 2024/3/26
Thank you for sharing your experience with us. We have addressed your concerns and hope you will give us another chance.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. My room was super clean but the window rattled all night.
Stayed 1 night in Jan 2024
Response from Kate on 2024/3/26
We appreciate your feedback and are addressing your concerns. We hope to see you again soon!

10/10 Excellent

Vicki

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will only stay here from now on in Joliet
Seems like it was recently remodeled and well worth the time. Of all the hotels I have stayed at in this area, always for a stop between trips, THIS is the best hotel in the area. Service was great, it was clean, breakfast was good, and not so 'deep' into the area. Will absolutely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Jennifer needs a raise
Stayed 1 night in Dec 2023

10/10 Excellent

Alecia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually travel a bit to the Joliet area and have found this motel to be on the better side. The area is a bit frightening after dark but the facilities were well lit and I had no worries. The staff went above and beyond to accommodate us. WE WILL BE STAYING HERE AGAIN! Thank you!
Stayed 2 nights in Dec 2023
Response from Kate on 2023/12/18
Thank you for staying with us. We appreciate your loyalty and look forward to seeing you again!

6/10 Okay

Douglas

Traveled with family
Disliked: Amenities, property conditions & facilities
dirty and very noisy
Stayed 1 night in Dec 2023
Response from Debra on 2023/12/11
Thank you for staying with us. We are addressing your concerns.

10/10 Excellent

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff at front desk and restaurant are excellent
Stayed 1 night in Dec 2023
Response from Kate on 2023/12/11
Thank you for staying with us. We appreciate your great feedback and have shared with the team. We hope to see you again soon!

8/10 Good

Leenger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Person at front desk was professional, breakfast was great, and price (for this stay) was very nice.
Stayed 1 night in Dec 2023
Response from Kate on 2023/12/11
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

6/10 Okay

Matthew

Medeoker
Average stay,only one ice machine in the building.
Stayed 1 night in Dec 2023
Response from Kate on 2023/12/11
Thank you for staying with us.

10/10 Excellent

Drew

Stayed 1 night in Dec 2023

6/10 Okay

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Sketchy area, but had no issues at hotel
Stayed 3 nights in Nov 2023
Response from Kate on 2023/12/11
Thank you for staying with us.

6/10 Okay

Kristopher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was poorly remodeled. Bathroom was not clean. Elevator was small and operated poorly. The rooms were adequate. The hotel smelled of cigarette smoke. The staff was very nice however.
Stayed 1 night in Nov 2023
Response from Kate on 2023/12/11
Thank you for staying with us.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is clean quiet friendly service
Stayed 1 night in Nov 2023
Response from Kate on 2023/11/26
Thank you for staying with us. We appreciate your feedback and hope to see you again soon.

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kate on 2023/11/15
Thank you for staying with us. We appreciate the great review and hope to see you again soon!

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Kate on 2023/11/15
Thank you for staying with us. We appreciate your business and hope to see you again.

2/10 Terrible

Refugia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kate on 2023/11/15
Thank you for staying with us. We are addressing your concerns and hope you will give us another chance.

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, easy access to hwy.
Easy access from Hwy. Clean room w minor maintenance issues like missing screws on the switch plate & a duct taped shower dish! Breakfast was passable w yogurt, cereal, eggs, potatoes, sausage, pancakes, breads. Restaurant on site was nice to have after long day of travel.
Stayed 1 night in Nov 2023
Response from Kate on 2023/11/8
Thank you for staying with us. We appreciate your great feedback and hope to see you again soon!

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kate on 2023/11/15
Thank you for staying with us.

10/10 Excellent

Arice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although it looked old on the outside, the room was clean. Breakfast was great. The only thing was the outside side door lock was broke .
Stayed 1 night in Oct 2023
Response from Kate on 2023/11/8
Thank you for staying with us. The door has been repaired. We hope to see you again!

8/10 Good

Thaddues, Columbia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kate on 2023/11/8
We appreciate the great review!

8/10 Good

Delbert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great. Room was clean but very dated. Bathroom was very small. Overall a good place to stay.
Stayed 1 night in Oct 2023
Response from Kate on 2023/11/8
Thank you for staying with us!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Hotel staff was very friendly, helpful and courteous. Hotel undergoing a major renovation. Some spaces have been updated and look great. Would definitely stay here again in the future. Location is great!
Stayed 1 night in Oct 2023
Response from Kate on 2023/11/8
We appreciate your business and are thrilled to hear you enjoyed your stay. We hope to see you again!

10/10 Excellent

mbeacho

Stayed 1 night in Oct 2023
Response from Kate on 2023/11/8
Thanks for the great review!

10/10 Excellent

Nadaunia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kate on 2023/11/8
Thanks for the great review!

8/10 Good

Sue

Liked: Staff & service
Disliked: Property conditions & facilities
Joliet Clarion Review
Staff was very nice and accommodating. The actual hotel, however, needs a major face lift. Paint is chipping, furniture, lighting, and carpet needs to be replaced. Door needed to be slammed to close. Hallways are dark and depressing. Breakfast was acceptable, but I've had lots better at similar motels.
Stayed 1 night in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us. We appreciate your feedback and are addressing your concerns.

6/10 Okay

Jackie

Business traveler
Liked: Cleanliness
The bathroom is not functional. Drain not working and shower is broken.
Stayed 1 night in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and budget friendly
Nice hotel, clean and fresh. Bed much better than my last hotel. Friendly staff. The breakfast was good but it ended at 9 and they let me get whatever was remaining. Eggs were very good for a hotel, actually tasted like eggs! I would return if back in area.
Stayed 1 night in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us. We appreciate the great feedback and hope to see you again soon!

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us.

6/10 Okay

Tara, Colona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us.

8/10 Good

Raj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few construction going on, which caused a few areas not open …
Stayed 2 nights in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us.

6/10 Okay

Joshua

Traveled with family
Clean and friendly. Picture is not how it looks. Painted baby blue and appears to be 3 hotels on 1 lot . It is clean . But no swimming pool or hot tub. Basically outdated. Pillows need replaced. Good breakfast and convenient location.
Stayed 2 nights in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us.

10/10 Excellent

Mariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really nice and friendly. The hotel wasn’t that bad at all. It was way bigger than what I thought. It’s really quiet for being next to the road and busy surrounding.
Stayed 1 night in Sep 2023
Response from Clarion Hotel on 2023/9/19
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities
Out of towner - whatever night shift employee was on when we checked in deserves a raise for the good energy and accommodation at 330 am
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Stayed 3 nights in Aug 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Praneeth teja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Aug 2023

10/10 Excellent

Ebenezer

Stayed 2 nights in Aug 2023

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Arthur W

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I was not impressed with hotel.
Stayed 2 nights in Jul 2023