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this hotel is terrible and dirty. the price is not valued for this hotel. we do not want to barefoot in the tub. the water is not steady, cannot control hot water, some time is cold, sometimes is stream hot. expedia should be careful for the review.
SHIMEI
Stayed 2 nights in Apr 2024
Response from Clarion Hotel Joliet on 2024/4/8
Thank you for taking the time to complete our online review regarding your recent stay.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
I've stayed at this property on multiple occasions and have gotten a chance to come in contact with almost all of the staff. Jenni and Dawn have the best hospitality thus far. They are amazing! House keeping is always on time and efficient with their cleanings. I will be using this location for future travel, I have also informed my fellow travel agents about this wonderful location! It is the best in the area.
Naijah
Stayed 5 nights in Mar 2024
Response from Kate on 2024/3/26
We appreciate your feedback and have shared your comments with the team. We are thrilled to hear about your experience and look forward to seeing you next time!
The staff was so friendly and the hotel was very clean
Evelyn
Stayed 1 night in Mar 2024
Response from Clarion Hotel on 2024/3/11
Thank you for sharing your experience for your recent stay at Clarion Hotel & Convention Center Joliet.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
The room was not cleaned candy wrappers on floor and a dirty sock comforter had a stain on it. Wall was dirty from something. Shower was dirty and room had a strange odor will never book here again also. Waitstaff from bar and grill was awful a whole hour waiting for anything.
Ernesto
Response from Kate on 2024/3/26
Thank you for sharing your experience with us. We have addressed your concerns and hope you will give us another chance.
Seems like it was recently remodeled and well worth the time. Of all the hotels I have stayed at in this area, always for a stop between trips, THIS is the best hotel in the area. Service was great, it was clean, breakfast was good, and not so 'deep' into the area. Will absolutely stay here again.
We actually travel a bit to the Joliet area and have found this motel to be on the better side. The area is a bit frightening after dark but the facilities were well lit and I had no worries. The staff went above and beyond to accommodate us. WE WILL BE STAYING HERE AGAIN! Thank you!
Alecia
Stayed 2 nights in Dec 2023
Response from Kate on 2023/12/18
Thank you for staying with us. We appreciate your loyalty and look forward to seeing you again!
The property was poorly remodeled. Bathroom was not clean. Elevator was small and operated poorly. The rooms were adequate. The hotel smelled of cigarette smoke. The staff was very nice however.
Easy access from Hwy. Clean room w minor maintenance issues like missing screws on the switch plate & a duct taped shower dish! Breakfast was passable w yogurt, cereal, eggs, potatoes, sausage, pancakes, breads. Restaurant on site was nice to have after long day of travel.
Dena
Stayed 1 night in Nov 2023
Response from Kate on 2023/11/8
Thank you for staying with us. We appreciate your great feedback and hope to see you again soon!
Hotel staff was very friendly, helpful and courteous. Hotel undergoing a major renovation. Some spaces have been updated and look great. Would definitely stay here again in the future. Location is great!
Laura
Stayed 1 night in Oct 2023
Response from Kate on 2023/11/8
We appreciate your business and are thrilled to hear you enjoyed your stay. We hope to see you again!
Staff was very nice and accommodating. The actual hotel, however, needs a major face lift. Paint is chipping, furniture, lighting, and carpet needs to be replaced. Door needed to be slammed to close. Hallways are dark and depressing. Breakfast was acceptable, but I've had lots better at similar motels.
Sue
Stayed 1 night in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us. We appreciate your feedback and are addressing your concerns.
6/10 Okay
Jackie
Business traveler
2023/9/25
Liked: Cleanliness
The bathroom is not functional. Drain not working and shower is broken.
Nice hotel, clean and fresh. Bed much better than my last hotel. Friendly staff. The breakfast was good but it ended at 9 and they let me get whatever was remaining. Eggs were very good for a hotel, actually tasted like eggs! I would return if back in area.
Tracy
Stayed 1 night in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us. We appreciate the great feedback and hope to see you again soon!
A few construction going on, which caused a few areas not open …
Raj
Stayed 2 nights in Sep 2023
Response from Kate on 2023/11/15
Thank you for staying with us.
6/10 Okay
Joshua
Traveled with family
2023/9/18
Clean and friendly. Picture is not how it looks. Painted baby blue and appears to be 3 hotels on 1 lot . It is clean . But no swimming pool or hot tub. Basically outdated. Pillows need replaced. Good breakfast and convenient location.
Staffs are really nice and friendly. The hotel wasn’t that bad at all. It was way bigger than what I thought. It’s really quiet for being next to the road and busy surrounding.
Mariel
Stayed 1 night in Sep 2023
Response from Clarion Hotel on 2023/9/19
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.