"The room was clean but as the hotel is huge.. walking to the room esp for elderly is quite long if at the end from the lobby. We booked 3 rooms. Stay at 4066 and 4060 and 4084. Swimming pool is decent with indoor pool available too. Cafe is great. Breakfast selection can be better. There is a lady call Mia at concierge desk who is really excellent and helpful.
There a metro Walking from the hotel in 12 min est. Best is the free entry to the garden from the hotel."
"Very nice hotel and conveniently located. Walkable to west lake and 湖滨银泰。武林夜市 is literally downstairs. We bought the horizon club and were able to enjoy breakfast, afternoon tea and dinner!"
"Great stay. The staff is the best. The breakfast delicious, lots of western options, big variety of dishes, very nice presented. The staff in the restaurant was so helpful and nice to us. Great location. Rooms a bit small, but enough. Thanks a lot!"