Lobby lounge
Check availability

Reviews of YMCA Three Arches Hotel

3.5 out of 5
YMCA Three Arches Hotel
26 King David Street, Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 295 out of 619 reviews" "
Rating 8 - Good. 215 out of 619 reviews" "
Rating 6 - Okay. 73 out of 619 reviews" "
Rating 4 - Poor. 24 out of 619 reviews" "
Rating 2 - Terrible. 12 out of 619 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

lauren

Liked: Cleanliness, property conditions & facilities
Had a suite for 2 nights. It could have been in better condition. Elevator needs to be disinfected. Friendly staff but no assistance with baggage up stairs along a long walkway. Beautiful lobby and sitting areas.
Stayed 2 nights in May 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they had a wonderful gym too!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Simon Yancarlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

daniel

Hotel is beautiful. the staff is excellent. The breakfast is great. The health club facilities are top notch--what more can I say
Stayed 4 nights in Mar 2024

8/10 Good

Jill

Stayed 5 nights in Feb 2024

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Disabled access does have issues.
Stayed 3 nights in Jan 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

ronen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of character and amazing panoramic view of Jerusalem. Bedroom a little tired. Very good value.
Stayed 1 night in Nov 2023

8/10 Good

Psachyah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people
Stayed 1 night in Oct 2023

10/10 Excellent

Roshana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found ourselves stranded in Jerusalem when the most recent war broke out. The YMCA offered great hospitality and security while we sheltered. The grounds are beautiful, peaceful, and clean. Service was helpful, friendly, compassionate, and very capable. It was a stressful time for sure, but the staff did everything it could to make our stay comfortable. We will forever be grateful.
Stayed 1 night in Oct 2023

10/10 Excellent

Christian, Centerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed first 3 nights, and then 2 more because, lucky us, we were there the day of the attacks and the flights were cancelled. Hotel is nice, safe. Nicer than pictures would show you. Francis, Shehan (sorry about spelling) and manager were all very nice, helpful before and during the crisis. We were lucky to stay here during the rough time. Hotel is walking distance from the touristic part of Jerusalem (inside the walls)....10 minutes.
Stayed 3 nights in Oct 2023

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful building
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel building is a historic cite. Absolutely beautiful. The staff very helpful any time you need anything. Location location location! Few blocks from mamilla mall which takes you to Jaffa gate. The area is extremely safe to walk anytime of the day. A very good area to stay. The room was old, towels worn, furniture old and outdated. The hairdryer was from the 50’s or so. The room was not worth the money on third floor. It looked like a motel. That was disappointing. But it had a great view. Our stay was wonderful and we enjoyed it ;regardless of the room. I certainly will recommend but ask for a better room.
Stayed 5 nights in Sep 2023

10/10 Excellent

Binyamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good choice to stay in Jerusalem
Excellent location! Very cooperative staff. Room is comfort and everything in it worked as expected. Breakfast is good and includes everything one would expect, but somewhat basic. The hotel has a priavte parking which makes it very convenient if arriving with car. Very good value for price.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stavros

Liked: Cleanliness, staff & service, property conditions & facilities
Very good , clean and friendly staff
Stayed 7 nights in Sep 2023

10/10 Excellent

Madinakhon, Briarwood

Stayed 1 night in Sep 2023

10/10 Excellent

Byeong

Stayed 8 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you! Great stay!
Stayed 3 nights in Sep 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stays at the YMCA..friendly staff and nice facilities. …And the location can’t be beat!
Stayed 1 night in Sep 2023

8/10 Good

Asher

Stayed 1 night in Sep 2023

8/10 Good

Selina Nim To

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good
It’s good overall but there is a cockroach in our room. That’s quite scary.
Stayed 5 nights in Aug 2023

10/10 Excellent

Gitty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and right next to mamilla
Stayed 4 nights in Aug 2023

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Staff could be a bit friendlier
Stayed 2 nights in Aug 2023

6/10 Okay

CHRISTINE

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location is great, easy walk to Mamilla Mall and to the old city (Jaffa gate). Staff is SUPER NICE, they have EXCELLENT customer service. Free parking which is great. The only thing are the very outdated room & bathroom, they really need to update their furniture & carpet, smells pretty old. We came to this hotel 4yrs ago and everything is exactly the same. Rooms/bathroom are very outdated. Breakfast used to have more variety back then and it now seems more limited. They used to serve dinner but now only do breakfast. Other than that, staff is great and the location of the hotel is great. If they update their rooms we'd for sure come back to this hotel.
Stayed 8 nights in Aug 2023

10/10 Excellent

clodes

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Aug 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Claudia

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
This was my second time staying in this hotel, the first experience was better than the second one!! Staff was not kind at all and the room was dirty.
Stayed 8 nights in Aug 2023

10/10 Excellent

Natan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Centrally located. Close to attractions. Very recommended.
Stayed 1 night in Aug 2023

8/10 Good

Betsy

Traveled with family
Liked: Cleanliness, staff & service
This is a fabulous place - an old, historic building in an amazing location. The staff was lovely and helpful and the beds were super comfortable. My complaint is with the room which was a bit dingy, yet could so easily be spruced up by putting better lighting in the bathroom and the bedroom (the only good light was in the entrance area), and touching up the walls in places where furniture had clearly been moved and left a mark. The bathtub should also have a guard rail as it is easy to fall if you lose your balance. To sum up, just a few minor improvements in the room would upgrade this hotel experience significantly.
Stayed 1 night in Jul 2023

10/10 Excellent

Johnny

Stayed 3 nights in Jul 2023

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Elizabeth

Stayed 6 nights in Jul 2023

10/10 Excellent

daniel

Stayed 3 nights in Jul 2023

10/10 Excellent

Ji

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Summer vacation stay in this pleasant place. The historic building is amazing
Stayed 1 night in Jul 2023

6/10 Okay

Brandy

Traveled with family
Disliked: Cleanliness
Our room was on the 3rd floor which has not been remodeled like the 2nd floor has. When we arrived, there was an open Coke can in the window and some mystery brown substance on the wall at the head of the bed. We also found a sock and a bottle of shampoo under the bed. Housekeeping is in need of education regarding expectations of cleaning. Breakfast was amazing, but they didn't start serving until 7:00 so we had to miss breakfast on the day we departed, due to the need to leave for the airport at 6:00. I asked the staff if we could get a refund for our breakfast that morning since we wouldn't be able to eat it and was told no because we purchased it through Expedia. They told me to reach out to Expedia for the refund so hopefully Expedia can help.
Stayed 4 nights in Jul 2023

8/10 Good

nicole

Traveled with family
Liked: Cleanliness, staff & service
Amazing location for old city and lovely garden. Stunning building on the outside and lobby area . Room very basic but comfy beds and good aircon. Extra bonus is a fridge and complimentary bottle of water. Access to YMCA pool it’s good for lane swimming but not the cleanest of places. I would stay again for the price and location it’s great but go knowing it’s an older property. Breakfast differed slightly each day - you can ask for an omelette - we just didn’t know as the only thing the staff in the restaurant seemed to do was ask for a room number. Nice touch is water and the juice machine are left in the dining area all day for guests to help themselves.
Stayed 3 nights in Jul 2023

6/10 Okay

Ilya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is run down. The rooms are old and outdated, towels are overused and overwashed.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location excellent staff
Stayed 1 night in Jul 2023

10/10 Excellent

Eric, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
The YMCA is perfectly located, across from the King David Hotel, and close to the Old City of Jerusalem and shopping/dining areas. The building is beautiful and the rooms are charming, with some older furniture. The AC works well, too. The staff members are helpful and friendly, and they gave me several good dinner recommendations. The best part of breakfast is the cook-to-order omelets.
Stayed 3 nights in Jun 2023

2/10 Terrible

Hanan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a place to return
It was very hard to locate the hotel, no signs!!! The address in google map is wrong! Elevators from parking lot did not work had to climb all the way up with luggage.... Couldn't talk to the stuff they were too busy.... Hotel manager was rude!! Breakfast is poor and the dining room is dirty! Staff was unpleasant Definitely not a place to return
Stayed 1 night in Jun 2023

8/10 Good

Sergey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
P: Nicely maintained old historical facility. Very quiet place. Can open windows. Close proximity to the old city. C: Breakfast not quite up to the standards.
Stayed 7 nights in Jun 2023

10/10 Excellent

Genevieve

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We will be back there!
Stayed 3 nights in Jun 2023

2/10 Terrible

Shulamit

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had brown water in our sinks and shower for the duration of our stay. We were out of water for the first day, followed by brown water for the remainder of our time. We demand a response whether via a refund, or a solution. When we go on vacation we shouldn’t be facing such issues and struggles and it definitely affect our trip and experience which was poor. The maintenance team simply let the water run and tried to convince me that the water will continue to run, and eventually be clean! Such a situation never happened. The hotel then continuously called the room and banged on the dorm at night after we were exhausted and still facing jet lag, which resulted in us not sleeping for the rest of the night. The following they, the hotel moved us to a smaller room, stating it is close in size. We moved to the smaller room and found? Yet again, brown water in our bath. This is not acceptable and we demand a response and a resolution. Thank you Daniel Tamir
Stayed 3 nights in Jun 2023