Deluxe Room with Balcony | Minibar, in-room safe, desk, laptop workspace
Check availability

Reviews of Brown JLM Mamilla

Brown JLM Mamilla
41 Hillel St., Corner Ben-Sira St., Jerusalem, Jerusalem District

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 125 reviews" "
Rating 8 - Good. 33 out of 125 reviews" "
Rating 6 - Okay. 13 out of 125 reviews" "
Rating 4 - Poor. 8 out of 125 reviews" "
Rating 2 - Terrible. 4 out of 125 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

alexander

my window was facing a dump with pile of rubbish
Stayed 2 nights in Mar 2024

10/10 Excellent

Avihu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Nissim

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Team on 2024/2/17
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My best experience staying in Jerusalem
It’s my 5th time I’m booking this hotel , everything was perfect as always .. great service , check in , room , view , location and the amazing tasty breakfast.. can’t ask for more
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 2024/2/13
Dear Moshe ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value Delicious breakfast in nice restaurant Restaurant pleasant for drinks and rendezvous Like new hotel Small bathroom and bedroom
Stayed 1 night in Jan 2024
Response from Front Desk Team on 2024/2/13
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 2024/2/13
Dear OR,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful unique property! Friendly staff and great location! What a pleasure to visit!
Stayed 1 night in Dec 2023

8/10 Good

Nurit

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We love staying at the hotel. Stayed there before. The bed sheet had holes and the bath towel had seen better days
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Nice room & great location. Would definitely stay here again.
Stayed 6 nights in Oct 2023
Response from Front Desk Team on 2023/11/9
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Stephanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Team on 2023/11/9
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Menachem

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Front Desk Team on 2023/10/12
Dear Menachem ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Noel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room is a bit on the small side, it's a nice hotel with plenty of options for donong nearby. There's also a outdoor pool and area on the rooftop where you can enjoy the sun.
Stayed 3 nights in Oct 2023
Response from Front Desk Team on 2023/10/12
Dear Noel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Location
The room was small with no draws to put things in but we loved the location and the roof top pool was great.
Stayed 6 nights in Aug 2023
Response from Ayah on 2023/10/4
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front desk Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I must mention the service of the hotel. excellent. The rooms are great. And there is a guy who received us named Abdullah. Very kind and polite. Excellent service.
Stayed 1 night in Aug 2023
Response from Ayah on 2023/10/4
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front desk Manager

4/10 Poor

JAQUELINE

Traveled with family
Disliked: Cleanliness, staff & service
The room was very dirty. It was full of dust, the carpet was disgusting and the sheets were dirty. The staff at night is useless they don’t even answer when you say hello.
Stayed 2 nights in Jul 2023

8/10 Good

Yoram

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from OB on 2023/7/26
Dear YoramThank you very much for your positive feedback Hotel Staff

6/10 Okay

Niloofar

Disliked: Cleanliness, room comfort
Great location, but the room is very small, no closet. Service was fine. Not clean
Stayed 4 nights in Jun 2023
Response from OB on 2023/7/26
Dear NiloofarThank you for your feedback .We will take care about all what you wrote Sincerely Hotel Staff

6/10 Okay

Tal

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Mediocre experience
Pros - Nice and pleasant hotel stuff, the hotel design is good and relatively new, nice pool on the roof. Cons- the room was too small and not clean (bathroom, walls). The breakfast service was very slow, they stuff didn’t managed to provide good service to all tables, there weren’t enough towels in the pool, so we had to go to the lobby to get some towels. The hotel gave us a relatively small room with one side of the bed was the room wall which was very uncomfortable to access the bed, and it wasn’t appears on the hotel room pictures.
Stayed 1 night in Jun 2023

8/10 Good

Sandy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 3 nights in Jun 2023
Response from OB on 2023/7/26
Dear Scott Thank you very much for your positive feedback Hotel Staff

10/10 Excellent

Carlos Alberto Mendez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome. However, the room we picked was extremely small. If you can afford it, get a bigger room ( I think ours was 118 sq feet). On the other hand, the staff was friendly, breakfast is good and the hotel is walkable to most Old City sites.
Stayed 9 nights in May 2023
Response from OB on 2023/7/26
Dear Carlos Thank you very much for your excellent feedback Hope to see you soon as soon as possibleHotel Staff

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location
Stayed 10 nights in May 2023

8/10 Good

Ekaterina

Liked: Cleanliness, property conditions & facilities
N/a
Stayed 2 nights in May 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in heart of Jerusalem
Great location in center of town but not noisy (as some hotels can be in this area). Easy access to everything in walking distance or public transport. Many eateries nearby. Staff were friendly and helpful. Room is a little bit small (like most boutique hotels in Jerusalem) but was clean and well layer out. Hotel had lovely small touches throughout—fruited water in the lobby, very nice bathroom amenities, and books in many languages in the lobby. There is a delightful lap pool and sitting area on roof which was not yet open for the season. Note: one small surprise for a hotel in the heart of the Jewish area of Jerusalem; the hotel breakfast is not kosher. Overall a delightful stay.
Stayed 2 nights in Apr 2023

4/10 Poor

michael, Toronto

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Superficially: Great decor and location within a short stroll of the Western Wall and the markets Accommodations: Threadbare towels, flooding shower, nowhere to store toiletries in bathroom, major electrical panel prominent in room, T-bar ceiling, tv could rip your shoulder walking by it in narrow passage space, tiny door, inner door (weird unless it was once a utility area, see below) missing but hinges still on door frame, room safe box sitting unattached to anything in plain view and light enough to grab and go, room needed significant patching and painting, many visibly obvious maintenance hatches in walls and floor, poor view, through small window, was probably a utility room before they thought to monetise it. So elf-involved staff make you feel that they're doing you favors just for basics. Roof: deck, bar and pool all closed. Brekky restaurant isn't kosher though they don't let you know until staff hopefully says something when you get there (lucky we opted out when reserving) and not even grape juice available for Sabbath. Glad to be leaving. Stayed in the other Brown nearby years ago and loved it. Never returning to this one; It's worth half the price we paid, maybe.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Perfect stay, very nice room they gave us also welcome present.
Stayed 1 night in Apr 2023

10/10 Excellent

YAACOV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Hiralal

Traveled with family
Liked: Cleanliness, staff & service
close to area attractions
Stayed 2 nights in Mar 2023

8/10 Good

Virgil Jerome

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel. The staff was very nice and attentive. I would definitely recommend this hotel for your stay.
Stayed 5 nights in Mar 2023

6/10 Okay

Barry

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pros - Swanky hotel. - Nespresso coffee machine in the room. - Excellent selection of food at breakfast. Cons - Noise from the outside bars can be heard. So if your a light sleeper not great. - Shower has no door to keep the water from seeping out. - Floor towel once soaked from 1 shower. No place to dry it. Still damp after a day. - You can hear the pipes banging when someone else in the hotel uses their bathroom. (Disruptive to sleep!!) - No carpet in the room. - Clothes storage is not great. No proper cupboards with doors. Just a rail so dust can easily get on to it. - No drawers. Just shelves. Not a place to go back to.
Stayed 7 nights in Feb 2023

10/10 Excellent

David

Liked: Property conditions & facilities, room comfort
Excellent Hotel. 5☆
Excellent new boutique hotel in a great location. Quiet, modern, comfy with a great vibe and breakfast. Asala at the front desk was wonderful.
Stayed 1 night in Mar 2023

8/10 Good

Tomoko

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Feb 2023

10/10 Excellent

Vanesa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Room was beautiful and breakfast was very good
Stayed 4 nights in Feb 2023

10/10 Excellent

Hava

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful boutique hotel in a great location, just a short walk to the old city, mamilla mall, Ben yehuda and machane yehuda. They also offered complimentary breakfast which was delicious. Would definitely stay here again and recommend to friends and family
Stayed 4 nights in Feb 2023

6/10 Okay

Hanaa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Samuel

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Be aware of poor attitude to guests
I have stayed in a few different brown hotels and they are fantastic, however this was the worst customer service I’ve experienced in a hotel. We checked in during the afternoon and were yelled at, had the room key tossed at us as and charged additional fees that were not explained or issued a receipt for. On asking for clarity on why we were being charged we were ignored and told to go to the room or leave. Our presence was an inconvenience, and he didn’t hide it. Things slightly improved as the next day we received an extensive apology from reception with the promise of a refund for these supposedly incorrect charges. However this position was reversed again the next day on check out to no refund on the basis of extra “packages” which the lady on concierge explained as additional people in the room (ie 2 people staying in a double room not 1). The manager of this hotel was no where to be found despite multiple attempts of staff to reach them. After I had finished talking with the helpful and friendly lady on reception as we checked out, the manager appeared out of thin air to berate the staff in front of guests. Aside from this, in-keeping with other Brown hotels the room was very comfortable, great mattress and friendly and helpful housekeeping staff, the majority of the staff were lovely but our experience left a lot to be desired. I would recommend checking out Brown at Mahne Yehuda, max 10 min walk down the road we had a brilliant time here.
Stayed 2 nights in Feb 2023

10/10 Excellent

Emanuele

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
מיקום מעולה בין קניון ממילא לרחוב בן יהודה. המלון שופץ לאחרונה והחדרים במצב מעולה, כמו בתמונה. המחיר היה יחסית נמשיך, ביחס ךמולןנןת דומים בירושלים. פקיד הקבלה היה מאוד נחמד. הטלוויזיה לא עבדה כל כך טוב, אבל לא היה ממש איכפת לי.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty rooms scruffy staff
The rooms are beautiful, lots of detail and thought was put into the design of the rooms. Gorgeous view. In the afternoon a cozy Happy Hour in the lobby. The staff is super friendly and helpful but so unpolished, serving breakfast in their sweatshirts, wrinkled dirty clothes, eating their McDonald’s takeout on the restaurant tables intended for guests. It’s a shame because with a little effort this could become a much more professional establishment and provide the guests with a luxurious feeling. During breakfast the buffet isn’t kept tidy. The lighting in the lobby is really bad not nearly as cozy as in the photos. This too would be easy to fix. At over 400$ a night + vat it’s quite outrageous
Stayed 1 night in Jan 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Beautiful hotel, wonderful staff!
Truly amazing! Beautiful hotel, staff is wonderful, amazing breakfast, 20 out of 10 stars!
Stayed 1 night in Jan 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in a great location
What a great accommodation option in a great location, in Jerusalem. Great size rooms, modern, clean. Far superior to simillar hotels in the same area and price point. Great breakfast too and great staff. Highly recommend
Stayed 2 nights in Dec 2022

10/10 Excellent

Kerstin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and fun. Our room was a bit tight with one large suitcase so we had a chair removed. Great mattresses. Great breakfast. Staff very friendly and helpful.

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, tasty breakfast, offsite parking, easy check in. Shower could be cleaner on floor area.
Stayed 1 night in Nov 2022

10/10 Excellent

sigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Assaf

Stayed 1 night in Nov 2022

8/10 Good

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

8/10 Good

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Pequeño pero bueno
Hotel pequeño, habitacion confortable, poco espacio y comedor del desayuno bastante pequeño. Muy cerca del kotel, muy centrico y cuenta con mucho comercio y restaurantes alrededor del hotel. fue excelente eleccion. el personal es muy colaborador.
Stayed 1 night in Oct 2022
Response from מאיר בראון on 2022/11/4
Thank you so much for the great reviews We are glad to read that you enjoyed your vacation. We do our best to provide our guests with personal service above expectations and it's always fun to hear that we succeeded. We were happy to host you and hope to see you again among our returning guests. Meir Boganim Brown

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
We only stayed two nights. Fortunately. Positives: Great breakfast with good service. Quiet room. Welcome chocolates.Good location, close to the old city and also the Mamilla mall. However, a few things could be better. The design of the shower is such that there is no barrier preventing water from escaping, and not sloped toward the drain much. My wife showered, not realizing the drain didn't work well, and water flooded half the room. The wifi was flaky. Sometimes, pages would load. Other times not. The hotel sent a questionnaire during our stay. I tried to report the issues, but the wifi wouldn't allow me to load the page!
Stayed 2 nights in Oct 2022
Response from מאיר בראון on 2022/11/4
Thank you so much for the great reviews We are glad to read that you enjoyed your vacation. We do our best to provide our guests with personal service above expectations and it's always fun to hear that we succeeded. We were happy to host you and hope to see you again among our returning guests. Meir Boganim Brown

6/10 Okay

Robert

Stayed 3 nights in Aug 2022
Response from מאיר בראון on 2022/10/22
תודה רבה על המשוב המפרגןתגובות כאלו הן ההוכחה שחברי הצוות מיישמים את רוח החברהניפגש בחופשה הבאה בברכה מאיר בוגנים מקולקציית מלונות בראון

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from מאיר בראון on 2022/10/13
תודה רבה על המשוב המפרגןתגובות כאלו הן ההוכחה שחברי הצוות מיישמים את רוח החברה ניפגש בחופשה הבאה בברכה מאיר בוגנים מקולקציית מלונות בראון

10/10 Excellent

Christina

Stayed 2 nights in Sep 2022