"The pool was closed down for the week, we were not informed prior to booking, this info was not on their website or hotels, nor told to us when we made several calls about the room since it was very vague online… and the pool was our main reason of staying there is they had an indoor pool and we had two little ones that love to swim. So that really messed up our plans and schedule.
On top of the pool not being open; There was some kind of Gala so tons of people stayed there and they were up all night partying. Listen get it, that’s not the complaint its the fact, We all did not get a good sleep because the noise was unbearable. We could hear everything until 4 am. No good sound proofing rooms. If you are going to have that and again know this in advance you should inform your other guests so they can plan accordingly . Also, The beds were outdated so very uncomfortable. My sister almost fell out of her bed because it sloped so bad to the one side. The space was set up terrible. They have a pull out sofa that you can’t even use so we had to figure out the space and sleep arrangements…. and we again were informed of this last minute, very poor service. Why advertise that on your rooms page when it’s not even accessible? Very disappointing. The only plus sides was the breakfast and the people in the breakfast room and It was easy to drive to the surrounding areas and great restaurants nearby. We actually left a day early bc we couldn’t bear to spend another night there. "
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