First of all, the hotel was lovely inside and was a great location, we checked into the hotel for the Staten Island cruise port, we got woken up by the fire alarm at 2am, no one from staff was there to inform us what happened, in the morning the girl didn’t ask how our stay was and was very rude when we asked her were to go for something to eat, when we wanted a taxi from the hotel, the car staff at the bottom of the hotel said they would call one for us and they called Stephen’s taxis and charged us double what they said.