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"Staff attention to details is exceptional. Special thanks to Estee."

"I have stayed at this hotel before. The location is close Soekarno-Hatta International airport. The hotel is nice and the hotel staff is friendly. The room and bathroom is clean. However, I am a bit disapointed this morning with the attitude & service of the Porte restaurant staff. "

"Great place"

"Lovely rooms I had , upgraded, my room key packed in after one day annoying but got sorted quickly, breakfast was okay but I travelled alone , so every time I went from my table they kept taking my coffee away, had to keep ordering a new one 😬 but generally it was a nice place "

"Good hotel. Good area."

"From a swift check-in to an efficient checkout, everything went smoothly. I was pleasantly surprised with a complimentary room upgrade. The package included both dinner and breakfast — the breakfast, in particular, was impressive with a wide variety of options. What truly stood out was the exceptional hospitality. Every staff member was friendly, courteous, and always smiling, creating a warm and welcoming atmosphere. Although the hotel itself shows signs of age, the quality of service more than made up for it. Highly recommended for a comfortable and memorable stay!"

"Great service, nice facilities, gym was great"

"Situed just minutes from the Expo the hotel is very clean and the staff are all extremely helpful and genuinely welcoming. I can’t recommend this hotel enough if you’re heading to an event at the Expo!"

"Just another Hyat .. perhaps a bit unpersonal, with few areas for small group meetings. The place felt industrial, although very clean and pompous with great service. "