Find Family Hotels in Jacó

"Great place to stop on long drive south from airport. "

"Todo está bien "

"The first night, the hotel lost water, so we had to go to bed hot and sticky. Water was back on in morning. Second night we lost cable TV, that was down for two days. Maintenance guy tried what he could, he ended up needing to swap out the actual TV also. Upon arrival The room was clean, as a boutique hotel as expected the rooms are small. The online photos GREATLY EXXAGERATE the size of the property, pool, courtyard & rooms.. The staff was friendly and most were very helpful. The communication at this hotel is AWEFUL/ NON EXISTENT. The tour person FRANKLIN @ the hotel was the ABSOLUTE worst, he booked a tour for 8am, did not tell us, so that was cancelled. Went to ask about the other tours I asked about, " oh no I didnt book those, let me try now; OOPS sorry they are sold out" did not give a (curse word) about us missing tours. We did round trip transport from SJO. Arrival no issues, day to leave comes; no word on ride to the airport. I had to call at 6am and ask what time our ride would be at 7:43 they call back and say 8am.. I say NO... The location of the hotel is somewhat scary, but we had no issues walking up to the main strip of stores and restaurants. This is the ONLY hotel in the area that looks at all liveable. As other reviewers have stated, i would stay elsewhere and just visit Jaco as a day or night trip."

"The staff at this property make you feel very uncomfortable, they stand behind poles and stare at you very creepily, especially if you sre female. Made me feel uncomfortable to even go to the pool washrooms by myself they stood there just stairing at you. We also left for a few days when we returned our room was still not clean, we were told by management that it is mandatory for you to be there for them to clean your room, you have to wait around all day every other day until they get you so they can clean your room. Towels were extremely stained and dirty, so were all the sheets and bedding. Did not offer face cloths of hand towels on 2 dirty towels per room. Beds were have broken with springs sticking out of the mattresses. There is no Resturant on site and a coffee maker each day cost an extra 30$ a day. Samantha at the front desk was the only nice person there that at least tried to get us an upgrade for the fact the rooms were so bad. "

"Wonderful ocean view and access. Pool and tiki bar refreshing. Restaurant was convenient and served delicious food. Rooms were impeccable. Parking was secure and free."

"Yes"

"The property is beautiful "

"My room wasn't near the pool. There were no wash clothes or had towels in the room. Bugs in the room at night. Only a sheet on the bed. When I ask for new towels, the response was "you already used two towels?" Not the South Beach Hotel that I remember."

"La habitación estaba sucia "