This is the worst experience our family has ever had when renting a place to stay. We arrived at our wagon and had to make our own beds. The headboard for one of the bunks was broken and on the floor upon arrival. I got splinters in my shirt as I tried to make the bed. The heater was broken, the zipper to close and secure our wagon (in bear country) was broken, the bathroom floors were covered in water and dirt, and the toilets were clogged. We had to sleep in a cold, open, dirty wagon. It would have been a better choice if we had slept in our car next to an outhouse. The next morning we complained about the bathroom conditions, the heater, and the zipper. They acknowledged they knew the zipper was broken and put us in that wagon anyway. They said they are a working horse ranch and can’t be expected to have perfectly clean bathrooms. They said they would have someone immediately clean the bathrooms, but an hour later they were still in the same unsanitary condition. We forgot to mention the broken headboard, and an hour later we had a $250 charge. When we called about it, they accused us of breaking the headboard and lectured us for not reporting it. They transferred us to the general manager, who said he would refund the $250. He lied and the charge has gone through. I purchased Expedia trip insurance for this stay, which just declined my request for help.