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"Amazing stay. Old hotel but very cozy. Breakfast was average- they had lot of variety though. For the price, it was ok. We were 4 staying in one room and didn't really feel that it was too congested. Lounge is extremely cozy after a day on mountains. They have a dry room which is great use for skiers. Onsen is awesome especially the one outside. We were using it every day. Must try dinner buffet especially because it comes with unlimited drinks, food was ok. But worth the price, i think. Staff are super friendly and accommodating. Location couldn't be better- you can literally ski in ski out- although we did get a bit lost on the slopes trying to find the lifts closer to the hotel. That was mainly because we started skiing from gondola area which is only 5 mins walk away- just because we had to buy the tickets on day 1. Woody's rental shop is also very close by so it became very convenient with rentals and stuff. Just be very careful while driving your car out of the car park in snow as it was very slippery on the end of carpark before you hit the main road."

"Saiko san and Li made my stay very accommodating. I felt like i was at home. Everything was awesome. So close to the Hakuba station and close to food, shopping and, of course, the ski resorts. Hakuba is a gem, but Hakuba West Coast inn is a great place to stay. Saiko-san speaks perfect english and made everyones stay with her a very special memory."

"Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain. "

"Staff was very nice and very helpful. We arranged pick up and drop of from transportation hubs through them"

"We had a great one night stay... the room was quiet as requested, hotel spotless and staff helpful. Good breakfast with all food choices well stocked. Hotel ideal for stop over and could also work for a longer stay. "

"Communication with staff was incredibly convenient. There is a shuttle from Hakuba and the driver greeted me warmly. Upon arrival, staff greeted me at the entrance and at check-in counter. Staff showed me to my room and my luggage was already there. Staff showed the different amenities within the room including the washer/dryer. The room was spacious and welcoming. The heated floors were always so nice after a long day after ski. The bathtub was truly amazing. I appreciated the facial care kits and the heated towel rack. I also really liked the in-room coffee set and the view was just incredibly every morning."

"Clean, very comfortable, good breakfast buffet, and hospitality of all staff "

"I have never had a bad stay at this hotel. I’ve visited this hotel 3 times since July of 2025. This last stay I had mistakenly hit the button for Single Smoking Room. When I discovered my mistake, the front desk staff quickly sorted me, and didn’t charge extra for a double room Non Smoking! The restaurants here are also delicious!"

"Green Plaza Hakuba is an absolute gem for families looking to hit the slopes—tons of fresh snow and endless fun! We loved the convenience of having delicious meals right in the hotel, from hearty breakfasts to satisfying lunches and dinners. Ski rentals were easy to grab on-site, along with all the gear and extras you could need for a perfect ski adventure. Highly recommend for a hassle-free winter getaway!"