「I’m a World of Hyatt member who recently stayed at Sweetgrass Inn at Wild Dunes. I booked through Expedia, not realizing it was a Destination by Hyatt property. Had the Hyatt affiliation been clear, I absolutely would have booked directly and used my member benefits. Instead, I incurred resort/destination and parking fees I might otherwise have avoided. I understand Hyatt’s third-party rules, but I’m requesting a goodwill review and reimbursement or credit for these charges.」
「Day staff were awful. They didn't greet our vehicles upon arrival & continued to greet other vehicles. After 15 minutes we got out of the vehicles and asked if they were going to help us & where we needed to go. They said yeah just go check in & gave us a ticket. We had to request that they bring a cart for our bags & ask again how the valet service worked. Luke had no idea what was going on & disappeared to the point we had to go looking for him again as there was no one else there to help....
「The staff went above and beyond. They all are true gems. Especially Jacqueline. She’s just amazing helping us with our air con, fan and getting the TV to work. Kind, thoughtful and lovely. Every morning your staff treated us with such grace and happiness.
We spent time talking to ilish too who was so lovely.
Our meals there were exceptional.
We had two dinners there and enjoyed your bar scene!
Things that can be improved:
The fitted sheet does not fit the bed properly and...
改變心意預訂可以免費取消的飯店
精挑細選搜尋全球約 100 萬間旅宿
