The reception service at Carmocha restaurant is poor. They do not inform customers of available meal times in a timely manner, which not only causes waiting time but also results in poor service. It's terrible!
Feng
於 2024 年 10 月住了 1 晚
10/10 有夠讚
Shih-Yun
家庭旅遊
2024 年 8 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shih-Yun
於 2024 年 7 月住了 1 晚
10/10 有夠讚
?
2024 年 7 月 17 日
?
於 2024 年 7 月住了 1 晚
10/10 有夠讚
WEN
2024 年 5 月 31 日
WEN
於 2024 年 5 月住了 1 晚
2/10 很糟糕
HUIWEN
親子旅遊
2023 年 7 月 20 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
I booked for two bed one night. When I checked in they told me my room was unavailable. They can only offer me a queen bed with a very uncomfortable sofa bed. Honestly, the soda bed is very very very uncomfortable. The air condition was not work about 5 hours until 9:30pm the technical people came for fix. The cotton package was opened already. Felt upset. Because We paid around $400/per night.
HUIWEN
於 2023 年 7 月住了 1 晚
6/10 一般般
Hoangmy,San Diego
家庭旅遊
2025 年 7 月 26 日
Some of the server charged a 15% gratuity without your consent when you dine at their restaurants. Again, I think it was discrimination. Also, there was one particular gal who looks like she is in charge of seating customer at the Tia Carmen, she gave us dirty looks each time she sees us for no reason. I think she discrminates. They should fire her and hire someone who knows how to treat all guests with a smile. Also, they don’t have any control of their 18 and older pool. People bring in their kids without anyone monitoring. There were 4 other pools for kids yet people still think it’s ok to bring in kids in an 18 plus pool. The room we had was not cleaned appropriately and there was a sticky stain left on a table. We called to have someone come and wipe it and no one came. The AC broke down in the workout room with a broken equipment that did not get fixed for days. No one was managing it. It was over priced for the service received.
Hoangmy
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Stephanie,Wilmington
親子旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed the water park. Staff was friendly.
Stephanie
於 2025 年 7 月住了 2 晚
10/10 有夠讚
laura
親子旅遊
2025 年 7 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
Omg every thing was great from the valet parking to all stuff in service love it definitely coming back got a great deal with expedia app room was definitely high quality love it love it thank you soo much.. my kids enjoy it pool omg when over my expectations… love it
laura
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Simran
家庭旅遊
2025 年 7 月 24 日
喜歡:設施服務
This place is awesome. We spent all our time in the pool. The lazy river and slides are awesome for kiddos. Restaurant is great. Staff is super nice and accommodating. Great food places a short drive away. It’s a great stay for families.
Simran
於 2025 年 7 月住了 2 晚
8/10 不錯哦
stephanie
2025 年 7 月 24 日
喜歡:整潔度、員工素質和住宿環境和硬體
Vey family friendly
stephanie
於 2025 年 7 月住了 2 晚
6/10 一般般
Ada
情侶出遊, 家庭旅遊, 親子旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had a sleep deprivation incident on my wing. Apparently there were guest from a different party smoking weed in hotel to make alarm go off at 3:30 am. I was forced out of my room at that time with my kids. I had no sleep after and was to check out at 11 that day. I had a horrible headache from being abruptly woken rest of day and driving to my next destination was a nightmare and dangerous. All the hotel offered was a meal comp. That I had to decline cause I had to check out no be on road at 11. So all they offered was to wave a $48 resort fee. I thought I was there to rest and relax. I should have been offered a better comp for my inconvenience.
Ada
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Joseph
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a beautiful property and great for families! Great food and service. Highly recommend!
Joseph
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Aleska
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
Clean Room
Aleska
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Eric
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The resort was definitely beautiful inside and out. I loved the different pool and food options. My only callout is the bar by the adult pool area closing so early on the weekends. It should at least be opened till 8 or 9. Being in the pool and having to walk inside for a drink that was outrageously priced was totally upsetting for me. The AC in our room wasn’t properly working so needed to call for assistance. Besides the two call outs, everything else was perfect, and I would definitely recommend this establishment to a friend.
Eric
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Cindy
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service and property was outstanding
Cindy
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Erika
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Like all the amenities that they offer. The resort is also very clean.
Erika
於 2025 年 7 月住了 2 晚
10/10 有夠讚
ALINA
親子旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was exceptionally nice. The towel service and complimentary items were refreshing. Loved the rooms. Will be back!
ALINA
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Maria
親子旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Need to upgrade the carpets and the room didn’t have cabinets to put the clothes and the door in the window didn’t open
Maria
於 2025 年 7 月住了 1 晚
10/10 有夠讚
CINDY
家庭旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this place !!!
CINDY
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Andrea
家庭旅遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Age 53 and my first time at a hotel. Front desk was so patient with me and was excited to explain everything thoroughly. Everyone you see or walk by staff, the greet you and are all so friendly and helpful. The hotel was clean. My room was not ready so I upgraded for only $45. This will be my spot every summer but for longer than a day next time. Outside restaurants very close and convenient. The water slides are faster and better than I thought. My daughter and I spent the day in the lazy river. The lighting at night was amazingly beautiful. The scenery of the mountains were gorgeous. I can’t wait until next summer. My daughter and I did not want to leave. We were sad to leave such a beautiful place.