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Reviews of Homewood Suites by Hilton HuntsvilleVillage of Providence

3 out of 5
Homewood Suites by Hilton HuntsvilleVillage of Providence
15 Town Center Dr, Huntsville, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 205 out of 325 reviews" "
Rating 8 - Good. 79 out of 325 reviews" "
Rating 6 - Okay. 18 out of 325 reviews" "
Rating 4 - Poor. 17 out of 325 reviews" "
Rating 2 - Terrible. 6 out of 325 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Darrell

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We went down to get breakfast at 6:45, supposed to be ready at 6:00, and nothing was ready. It wouldn’t have been a big deal, but we were crunched for time and had to get breakfast elsewhere.
Stayed 1 night in Apr 2024

10/10 Excellent

CHARLES

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room, comfortable bed and polite staff
Stayed 2 nights in Apr 2024
Response from Josh on 2024/5/2
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, beautiful area, lots of dining/shopping available close by.
Stayed 1 night in Apr 2024
Response from Josh on 2024/5/2
Thank you for the review about your recent stay! We love to see these comments! Hope to see you soon! Have a safe one!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josh on 2024/5/2
Thank you for the review about your recent stay! We hope you come back and see us again! Have a safe trip!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dining options without driving. A couple of bars too.
Stayed 1 night in Mar 2024
Response from Josh on 2024/4/3
Thank you for the review about your recent stay! One of the best perks of our hotel is the location! We hope you to see you again soon!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
There are a bunch of ladybugs around the room. And the bed wasn’t comfortable
Stayed 2 nights in Mar 2024
Response from Josh on 2024/3/18
Thank you for the review about your recent stay! We have mentioned your comments to our maintenance staff. We hope to see you again soon! Have a safe trip!

10/10 Excellent

Jacqueline, Lillian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient hotel! Room was big and comfortable! Breakfast was very good! We will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Josh on 2024/3/18
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Josh on 2024/3/18
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Josh on 2024/1/17
Thank you for the review about your recent stay! Hope to see you soon! Have a safe one!

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good place to stay if you want a longer term stay and still be in a great walkable location. The curtains didn’t close all the way and there’s a bright light in the parking lot so I was very glad to have an eye mask for sleeping.
Stayed 1 night in Jan 2024
Response from Josh on 2024/1/12
Thank you for the review about your recent stay! We hope to see you soon! Have a safe trip!

2/10 Terrible

Jacob

Stayed 1 night in Dec 2023
Response from Josh on 2024/1/12
Thank you for the review about your recent stay. We apologize for dropping the ball on this one. We hope you give us another shot in the future to improve upon this. Have a safe trip!

10/10 Excellent

glorimar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience. The room was perfect and the personel too!!
Stayed 4 nights in Dec 2023
Response from Josh on 2024/1/12
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Josh on 2023/12/29
Thank you for your review about your recent stay. We love seeing scores like this! Have a safe trip!

2/10 Terrible

Kalyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the room, dirty and outdated appliances and couch. housekeeping did not clean our room during our stay, the elevator was 2 months past annual inspection date, and the water smelled of sewage. Will not be staying here again
Stayed 2 nights in Dec 2023
Response from Josh on 2023/12/29
Thank you for the review about your recent stay. We apologize for dropping the ball on this one. These issues have been brought to managements attention to they can be rectified. We hope you give us another shot in the future. Have a safe trip!

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Huntsville
The property was so clean, comfortable and the staff was wonderful. The only suggestion is the breakfast needs a little attention or more options. I would definitely stay at Homewood Suites again!
Stayed 1 night in Nov 2023
Response from Josh on 2023/11/10
Thank you for the review about your recent stay! We love to see comments like this! Can’t wait to see you again!

4/10 Poor

Ramona

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Used soap was left in the shower. There was a ball of hair left on the floor.
Stayed 2 nights in Nov 2023
Response from Josh on 2023/11/5
Thank you for the review about your recent stay. We apologize for dropping the ball on the cleanliness of your room. We will bring this to our department heads so that this does not occur again. We hope you give us another shot in the future to improve this score. Have a safe trip!

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Josh on 2023/10/27
Thank you for the review about your recent stay! We love to see these reviews! Have a safe trip and we hope to see you soon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in Oct 2023
Response from Josh on 2023/10/26
Thank you for your review about your recent stay. We are glad to see everything worked out well. We hope to see you again soon!

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip this
Needs an upgrade. Beds very uncomfortable. Staff not welcoming. Carpets need cleaning. Appliances need to be upgraded
Stayed 1 night in Oct 2023
Response from Josh on 2023/10/25
Thank you for the review about your recent stay. We will not disagree about the hotel needing an upgrade. We will be having a complete renovation in the coming months where these items will be replaced. We hope you come back and give us another shot soon! Have a safe trip!

10/10 Excellent

Leslie

Stayed 1 night in Oct 2023
Response from Josh on 2023/12/21
Thank you for the review about your recent stay! We hope to see you again soon! Have a safe trip!

10/10 Excellent

Cason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Josh on 2023/10/25
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

6/10 Okay

Ashlee

Traveled with family
Disliked: Cleanliness, room comfort
I’ll never choose this hotel again.
I didn’t know much about the area we visited and picked this hotel after seeing previous reviews and pictures of the rooms. I must say, we were really disappointed once we got there. The hotel seemed ok from the outside and the lobby was nice but our room felt so dirty!! The furniture was so old and looked just filthy. The light fixtures had dead bugs in them. My 5 year old woke up in the middle of the night to tell us to kill a bug on the wall (see pics)l!! The bathroom vent was covered in dirt (see pictures) The bedding was thin and terrible. The comforter looked like it was at least a decade old. The bed was incredibly lumpy. The towels were old and dingy with dirt that wouldnt wash out. Towels like that should be thrown out. Luckily we weren’t in the room much. If we were going to be in the room a lot I would’ve demanded a better room. I wont ever pick this hotel again.
Stayed 2 nights in Oct 2023
Response from Josh on 2023/10/25
Thank you for the review about your recent stay. We hate to see that we dropped the ball on this one. Most of the problems stated will be reversed when we start our renovation in the coming months. We have alerted all parties of management to the other issues stated. We hope you give us another shot in the future to rectify this stay. We hope you have a safe trip!

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brother’s wedding
We had an amazing trip. The room was very nice an clean. Staff was amazing!
Stayed 2 nights in Sep 2023
Response from Josh on 2023/10/2
Thank you for the review about your recent stay! We hope to see you again soon. Have a safe trip!

6/10 Okay

Gayle

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Needs a Deep Cleaning
This seems to be a fairly new hotel and is very nice on the outside but I was surprised at the lack of upkeep….dirty carpets, walls, etc. It wasn’t up to par with most HS I’ve stayed in.
Stayed 1 night in Sep 2023
Response from Josh on 2023/9/25
Thank you for the review about your recent stay. We are due for a renovation soon so the hotel has been showing its age in some areas. We hope you come visit us after the renovation to see the improvements. Have a safe trip!

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Sep 2023
Response from Josh on 2023/9/25
Thank you for the review about your recent stay! We hope to see you again during future trips. Have a safe one!

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites are nice, but a little dated and musty. I hated that all the room doors SLAM shut and echo thru out the floor. I could not use my Hilton Rewards since I booked with Expedia. They only saved me three dollars.
Stayed 3 nights in Sep 2023
Response from Josh on 2023/9/6
Thank you for the review about your recent stay. We hope to see you again soon. Have a safe trip!

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checked in Friday afternoon. Friendly staff. Hallways badly stained. Went to concert shortly after check in. Showered next morning. Hair in the tub. Getting ready for the next concert Saturday night. Unrolled washcloth to wash my face - looked like fresh makeup on the cloth. Unrolled the next cloth same thing. Began to wonder what I filth had been sleeping in. Quite disgusting. One of the TVs didnt work, but I wasnt there to watch TV. Air was off in the hallway. Elevator too. Hot as a sauna. I will go back to the venue, but not that hotel.
Stayed 2 nights in Aug 2023
Response from Josh on 2023/9/6
Thank you for the review about your recent stay. We hate to hear how we dropped the ball on this stay. We will bring this comments to our housekeeping staff. We hope you give us another shot in the future. Have a safe trip!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Josh on 2023/8/29
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

10/10 Excellent

Patricia Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Josh on 2023/8/29
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

10/10 Excellent

Roshanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was great. Hats off to these kind, hard working individuals.
Stayed 1 night in Aug 2023
Response from Josh on 2023/8/29
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

10/10 Excellent

Douglas

Stayed 1 night in Aug 2023
Response from Josh on 2023/8/29
Thank you for the review about your recent stay! We hope to see you again in the future. Have a safe trip!

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Josh on 2023/8/8
Thank you for the review about your recent stay. We are glad to see everything worked out well for you. We hope to see you again. Have a safe trip!

2/10 Terrible

Larryl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
This was the dirtiest hotel I ever stayed in and I Travel a lot. I stayed there before a couple of years ago. It was ok then. I will definitely not stay here again. The first room they gave me was out of order. The second room was dirty with water damage stains on the carpet and window coverings.
Stayed 2 nights in Jul 2023
Response from Josh on 2023/7/31
Thank you for the review about your recent stay. I hate to hear how we dropped the ball on this one. I have shown these pictures to our housekeeping supervisor and we are working to ensure this doesn't happen again. We hope you give us another shot in the future to improve. Have a safe trip!

4/10 Poor

Mason

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hallway carpeting was disgusting. Trash left in the hallway at night. Lobby is beautiful, but a cover up for the rest of the hotel.
Stayed 2 nights in Jul 2023
Response from Josh on 2023/7/21
Thank you for the review about your recent stay. We apologize for dropping the ball on this stay. We are due for a complete renovation soon. Stop back by and see us in the future. Have a safe trip!

10/10 Excellent

C.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is wonderful! The manager and staff are super friendly and professional. The rooms are clean and very nice. It is very quiet and the breakfast is so good! This hotel is pet friendly everyone was very accommodating.
Stayed 3 nights in Jul 2023
Response from Josh on 2023/7/17
Thank you for the review about your recent stay! We love seeing comments like this! We hope you come back and see us soon. Have a safe trip!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Village atmosphere. Parking crowded but okay.
Stayed 2 nights in Jul 2023
Response from Josh on 2023/7/17
Thank you for the review about your recent stay! We are glad to hear you enjoyed it. We hope you come back and visit! Have a safe trip.

6/10 Okay

Keron

Liked: Staff & service
40th Anniversary
Stayed 2 nights in Jun 2023
Response from Josh on 2023/7/7
Thank you for the review about your recent stay. We strive for high scores so we hate to see we dropped the ball on this one. Comments help us improve the hotel for you and future guests. Hope to see you in the future!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
The staff here is wonderful. Shannon, front desk receptionist, is exceptional. Everyone works really hard to make your stay as enjoyable as possible. I will stay here again in the future.
Stayed 2 nights in Jun 2023
Response from Josh on 2023/7/7
Thank you for the review about your recent stay! We hope to see you again in the future! Have a safe one.

4/10 Poor

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chirping in room ruined our last night's sleep
Everything was fine until the 4:00 am the morning of our check out. One of the detectors (smoke?) began chirping. I am a light sleeper, so there is no way I could sleep through that. I called the front desk, and the attendant said the maintenance person doesn't come in until 7:00 am. She said she would try to find a ladder and a new battery. I asked her to please call me back when she was heading up so we could be dressed. I never got a call back or heard a word from her. The detector chirped off and on until we checked out around 9:00 am. We mentioned it when we checked out and the attendant said the overnight person made a note of it but would not have been able to leave the front desk unattended to fix the problem. A call back stating this would have been nice, or the offer to relocate to another room. Neither of these was done. This experience ruined our last night.
Stayed 2 nights in Jun 2023
Response from Josh on 2023/7/7
Thank you for the review about your recent stay. We hate to hear about this experience. This will be addressed with the front desk staff and the GM. We hope you give us another shot in the future to improve upon this stay. Have a safe trip!

10/10 Excellent

Laura

Stayed 1 night in May 2023
Response from Josh on 2023/5/13
Thank you for the review about your recent stay. We hope to see you again. Safe travels!

10/10 Excellent

HIROMASA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is equipped with a kitchen, and there are many restaurants around, which is very convenient.
Stayed 16 nights in Mar 2023
Response from Josh on 2023/4/8
Thank you for the review about your recent stay. We are glad everything worked out well. We hope to see you again!

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Josh on 2023/3/21
Thank you for the review about your recent stay. We are glad everything worked out well for you. We hope to see you again during future trips. Have a safe one!

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Josh on 2023/4/18
Thank you for the review about your recent stay. We are glad everything worked out well for you. We hope to see you again. Have a safe trip!

10/10 Excellent

HIROMASA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Mar 2023
Response from Josh on 2023/4/6
Thank you for the review about your recent stay. We are glad everything worked out well. We hope to see you again during future trips. Have a safe one.

8/10 Good

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and employees kind. The rooms are a little dated, but the beds were comfy and water pressure was great! Very convenient to restaurants!
Stayed 1 night in Mar 2023
Response from Josh on 2023/3/21
Thank you for the review about your recent stay. We are glad most everything worked out well for you. Thankfully, the hotel is due for a renovation soon. Come back and see us soon!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Josh on 2023/3/17
Thank you for the review about your recent stay! We are glad everything worked out well. We hope to see you again. Have a safe trip!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2023
Response from Josh on 2023/3/14
Thank you for the review about your recent stay! We are glad to hear everything worked out well. We hope to see you again soon. Have a safe trip!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Josh on 2023/3/13
Thank you for the review about your recent stay! We are glad everything worked out well. We hope to see you again during future trips. Have a safe one!

4/10 Poor

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we checked in,
Stayed 3 nights in Feb 2023
Response from Josh on 2023/3/12
Thank you for the review about your stay. We apologize for for any issues that occurred. The review has been left blank so I’m unaware of any specific details. We hope you give us another shot so that we may increase that score. Hope you have a safe trip!

4/10 Poor

Glenda, ringgold

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to call for over an hour to make sure that I had a reservation, no one ever answered. Check in process was long. Hallway dirty with nasty towels in hallway. Once in the room there was not a remote. Called down to front desk and no one answered, so had to go back down to get the remote.
Stayed 1 night in Dec 2022