Indoor pool, open 6:30 AM to 11:00 PM, sun loungers
Check availability

Reviews of Pullman Huizhou Kaisa

4 out of 5
Pullman Huizhou Kaisa
No 11 Huizhou Ave, Kaisa Center, Huizhou, Guangdong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Si Aw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

George

Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Check-in delay 1 hour, bad attitude/service
Booked room for my parents and they were very disappointed with the whole experience. The check-in was delayed for more than 1 hour because the "room is not ready". This is simply unacceptable as they should have arranged alternatives to accommodate. The front desk was not helpful, did not offer any update of when the room would be ready while my parents were waiting. When the room was finally ready after more than an hour of waiting, my parents arrived the room and found it was not even clean enough. Overall, the service was very bad, front desk was impatient and inattentive, and unapologetic about the mistake they made. We will never come back nor recommend anyone to stay here.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great design and brand new condition
Stayed 1 night in Dec 2019
Response from Doris Dai on 2020/1/5
Dear Friend! Thank you for your good comments and recognition! Pullman Huizhou Kaisa is very glad to know that you had a good experience in our hotel ,our guest room is located from 47-60 floor and with gorgeous view. we are looking forward to welcoming you next time

8/10 Good

SC

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late at night and got free upgrade to Executive floor, room really spacious
Stayed 1 night in Dec 2019
Response from Doris Dai on 2019/12/27
Dear Friend! Thank you for your good comments and recognition! Pullman Huizhou Kaisa is very glad to know that you had a good experience in our hotel ,we welcome you choose our hotel next time , let us make you a wow next time, we are looking forward to seeing you in a future time, thank you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staffers are all receptive to requests made by guests, especially the front desk manager Seven, who would waste a lot of time for us to lead us to the Chinese restaurant.
Stayed 1 night in Sep 2019
Response from Doris Dai on 2019/11/25
Dear Friend! Thank you for your good comments and recognition! Pullman Huizhou Kaisa is very glad to know that you had a good experience in our hotel ,we welcome you choose our hotel next time , let us make you a wow next time, we are looking forward to seeing you in a future time, thank you!

10/10 Excellent

Fung Yee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, room is clean, nice facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Young Cheol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
혜주의 호텔 중 가장 마음에 듭니다.
혜주의 호텔 중 가장 마음에 드는 호텔입니다. 주변 관광을 하기는 최적의 장소가 아닙니다만 업무를 위한 출장이라면 가장 좋은 호텔입니다. 객실 상태, 높이, 접근성 모두 만족스럽습니다.
Stayed 3 nights in Jan 2024

10/10 Excellent

Yan siu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員親切友善，有禮貌。非常好
Stayed 1 night in Dec 2023

10/10 Excellent

Siu Pang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

SIN LYUL

Stayed 2 nights in Nov 2023

8/10 Good

Wing Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine apart from breakfast, it is better to improve.
Stayed 1 night in Oct 2023

8/10 Good

Youngcheol

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
혜주에 있는 호텔 중 출장용으로는 최고입니다.
혜주에 있는 호텔 중 가장 많은 장점을 가지고 있는 호텔입니다. 비지니스적인 위치는 나쁘지 않지만, 주변 산책으로는 좋지 않네요. 조식, 청소 상태, 고객 대응 모두 만족스럽습니다.
Stayed 1 night in Sep 2023

8/10 Good

FUNG YEE KATHY

Stayed 2 nights in Jul 2023

6/10 Okay

Siu Pang

Stayed 1 night in Jul 2023

10/10 Excellent

Bastiaan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard international hotel, very reasonably priced. Very nice sauna + baths on the top floor, super nice view. Massages in the hotel were iternationally priced (700 yuan for 60 min). Just walk outside, turn right, cross the traffic lights and turn right again, follow the main road, there is a reputable massage place on your left. 300 yuan for 100 minute traditional massage. Also around that area is quite an undeveloped area if you are into this, were you can still eat noodle soups on plastic chairs outside, if you want to get a more "real" china experience. Really enjoyed walking around there
Stayed 2 nights in May 2023

10/10 Excellent

Siu Pang

Stayed 1 night in Mar 2023

8/10 Good

Ming Lai

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

HIU YIN HEIDI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Doris Dai on 2019/12/19
尊敬的宾客，您好！惠州佳兆业铂尔曼酒店感谢您的五星好评！时尚动感的惠州佳兆业铂尔曼酒店是惠州城市地标酒店，高达288米，客房超宽视野落地窗能俯瞰惠州城市壮丽景观及秀丽江景，酒店楼下即是惠州综合大型商场，是惠州唯一一家自带大型综合商场的酒店，吃喝玩乐非常便利！惠州佳兆业铂尔曼酒店地处城市CBD,力争在硬件及服务上能标志惠州，酒店离国家5A风景惠州西湖也仅需10分钟车程！惠州，一个半城山色半城湖的城市，也是一个很适合商务及旅游的目的地，惠州佳兆业铂尔曼酒店欢迎您的再次光临，给您带来更多美好体验

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Doris Dai on 2019/12/8
尊敬的宾客，您好！惠州佳兆业铂尔曼酒店感谢您对酒店的五星好评！我们定会保持服务水准，再接再厉，给顾客创造更多惊喜！惠州佳兆业铂尔曼酒店欢迎您的再次光临，给您带来更多美好体验！

10/10 Excellent

Robi, 香港

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店離城軌站約10分鐘步行時間，門外已有公交站，交通極為方便。酒店裝修時尚新穎，給人耳目一新的感覺。酒店與大型商場毗連，衣食住行，一應俱全，確實有非常的優勢！
Stayed 3 nights in Nov 2019
Response from Doris Dai on 2019/12/4
尊敬的宾客，您好！幸福城市惠州，活力时尚的佳兆业铂尔曼酒店感谢您的入住分享及五星好评！听闻您此次满意的入住感受，我们替您感到非常高兴同时您及时的点赞也是给予我们工作更多的动力，我们会将这份鼓舞传达给酒店每位同事，我们也会再接再厉，继续做好更好的服务工作！288米城市地标的佳兆业铂尔曼酒店，建筑风格大气时尚，并融入惠州西湖风景元素，彰显时尚的同时而不乏灵性！“我们的世界就是您的游乐场”作为酒店的宣言，我们以充满设计感的建筑及赋予人性关怀的热情互动，带领您进入属于自己的游乐天地！同时作为新开酒店，都有一个逐渐完善的过程，您及时的建议对我们很重要，给予我们发现问题及不断提升自我的机会！关于您提到的酒店停车场表示不够清晰的问题，也有其他客人提到过，我们也已经汇总反应给到酒店管理层，酒店管理层正在商榷解决方案，增加酒店停车指示标志，感谢您的提出！惠州佳兆业铂尔曼酒店地处城市CBD,力争在硬件及服务上能标志惠州。惠州，一个半城山色半城湖的城市，也是一个很适合商务及旅游的目的地，惠州佳兆业铂尔曼酒店欢迎您的再次光临，给您带来更多美好体验！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
56Fからの眺めはかなり雄大！
56Fからの眺めはかなり雄大！
Stayed 1 night in Nov 2019
Response from Doris Dai on 2019/11/25
亲爱なる友人、评论ありがとうございます、ご希望の次回ホテルを選択すること

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Doris Dai on 2019/11/3
Dear Friend! Thank you for your good comments and recognition! Pullman Huizhou Kaisa is very gland to know that you had a good experience in our hotel ,we welcome you choose our hotel next time , let us make you a wow next time, we are looking forward to seeing you in a future time, thank you!

8/10 Good

Ming Yin

Liked: Cleanliness, staff & service, property conditions & facilities
still have a lot renovation smell
Stayed 1 night in Oct 2019
Response from Doris Dai on 2019/10/27
Dear Friend, Pullman Huizhou Kaisa thank you for your comments. we will reinforce the venting to fresh the air, meanwhile hotel will also offer the air cleaner to guest for free if on the guest request! Thank you for choosing our hotel, have a nice day!

10/10 Excellent

SEUNG HOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고!
너무 만족스럽게 있다가 왔습니다
Stayed 2 nights in Sep 2019
Response from Doris Dai on 2019/10/3
존경하는 손님, 코멘트 감사드립니다. 혜주방문 계획 있을시 좋은 서비스로 모시겠습니다. 좋은 하루 되세요.