Exterior detail

Reviews of Unique Holiday Hotel

3 out of 5
Unique Holiday Hotel
No.153, Minguo Rd., Hualien City, Hualien County

Reviews

8.0

Very Good

Rating 10 - Excellent. 65 out of 238 reviews" "
Rating 8 - Good. 112 out of 238 reviews" "
Rating 6 - Okay. 47 out of 238 reviews" "
Rating 4 - Poor. 10 out of 238 reviews" "
Rating 2 - Terrible. 4 out of 238 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yi-Miao

Liked: Cleanliness, staff & service, property conditions & facilities
Good price (after discount) for the quality. Nice Taiwanese style breakfast.
Stayed 2 nights in Jan 2024
Response from Cynthia, desk service on 2024/3/24
Thank you for choosing to stay at Unique Holiday Hotel, thank you for using your precious time to rate our hotel, and thank you for being satisfied with the meals we provided. We look forward to having the opportunity to serve you again next time you visit Hualien.

10/10 Excellent

Tong Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfy, convenient and with healthy vegetarian buffet breakfast. 25 minutes walk west to train station and 20 minutes east to ocean front with plenty of eateries in between.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020
Response from 櫃檯服務人員 Cynthia on 2020/10/15
謝謝您能選擇非凡假期大飯店入住,謝謝您給我們滿意的評分,我們會再接再厲,繼續提供客人美好的住宿回憶。期待您的再度光臨,並繼續給予我們支持與鼓勵。

6/10 Okay

CHOU, 台北

Traveled with partner
Disliked: Cleanliness
房間地毯很舊且髒,浴室設備差像一般小旅社,房間內沒有椅子,飯店停車場只能停8~9輛汽車,早餐菜色真的不行,這次是因為連假房間不好找,所以入住,以後不考慮再來
Stayed 1 night in Oct 2020
Response from 櫃檯服務人員 Cynthia on 2020/10/15
感謝您選擇非凡假期大飯店做為您此次旅遊的一部份,感謝您花時間為我們填寫住宿評鑑,針對未達您期待的部份,在此致上由衷的歉意。我們已針對您提出的每一項問題,要求相關部門積極進行改善,懇請您給予我們一個改進的機會,期待您的再次蒞臨!

6/10 Okay

Emilie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from 櫃檯人員 LIN on 2019/8/29
謝謝您能選擇非凡假期入住,謝謝您給予的評分及肯定,您的評分給予了我們支持及鼓勵,期望您下次蒞臨花蓮還能夠有機會為您服務,我們會用最好的空間及服務來接待您。

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The staff are very friendly and holdout. The room is clean and the breakfast is excellent. The pickup and drop off from the train station to the hotel is a great service. The staff went beyond in helping guests. They even made vegetarian meals for vegetarians, so this is a great hotel. The location is great, you can bike to the train station or the night market within 5 to 10mins. There are many good restaurants nearby. For the price you pay, this is a great choice. I am surprised that not many people book this one, please give this hotel a try, you will like it. Highly recommended!
Stayed 3 nights in Apr 2019
Response from 客服部 on 2019/5/11
Thank you for choosing an extraordinary holiday. Thank you for your rating and recognition. Your rating has given us support and encouragement. We hope that you will have the opportunity to serve you next time you come to Hualien. We will use the best space and service. Receive you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Hotel is in a reasonable Convenient location. It’s in between the train station and the night market. The manager is SUPERB nice and helpful.
Stayed 2 nights in Dec 2018
Response from 客服部 Lin on 2019/1/7
Thank you for your support and affirmation, we hope that the guests staying can feel comfortable and comfortable. In the future, our team will continue to strive for quality service. I hope that you will have the opportunity to serve you next time you come to Hualien.

10/10 Excellent

Kiran, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable stay
Good location about 20 minute walk to Hualien station. Staff were very friendly and helpful even though they didn’t speak much English. They offered to help me order a vegetarian takeaway and the following day made me a vegetarian breakfast. Room was very comfortable and clean. There is a common room downstairs with free tea and coffee.
Stayed 3 nights in Nov 2018
Response from 客服部 Lin on 2018/12/6
Thank you for your support and affirmation, we hope that the guests staying can feel comfortable and comfortable. In the future, our team will continue to strive for quality service. I hope that you will have the opportunity to serve you next time you come to Hualien.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy traveler
A nice hotel with modern design. It was really close to the night market and had easy and useful onsite parking
Stayed 1 night in Nov 2018
Response from 邱若語 on 2018/11/8
Thank you very much for your stay! I hope that you will have the opportunity to come to this hotel next time! Welcome to your arrival.

10/10 Excellent

Nick, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in an excellent city and in an excellent country.
Stayed 1 night in Oct 2018
Response from Lin on 2018/10/26
Thank you for staying at our hotel. Thank you for your feedback!

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Perfect location, 20 minutes walk from train station, seconds walk to the Main Street and lots of great food options near by. Hotel was nice and clean, beds were really hard! Good value for money.
Stayed 4 nights in Dec 2017
Response from Po on 2018/1/9
Dear Sean, Thank you very much for your valuable review and appreciate your positive remark about our location. We look forward to welcoming you back to Unique-Holiday Hotel.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Unfriendly staff, little odd location.. room was okay. But I felt sick after breakfast..
Stayed 2 nights in Dec 2017
Response from Po on 2018/1/9
Thank you for you valuable review with regards to your recent stay. We have shared your feedback with regards to food preparation with kitchen management team. It would be our pleasure to be able to welcome you back to Unique Holiday Hotel.

4/10 Poor

Ho

Disliked: Cleanliness, property conditions & facilities, room comfort
Service was ok but old hotel. Bathroom rack was rusty & towels do not seems to look clean. Hotel still providing packet shampoo & shower gel which we hardly see today. Hotel lacks modern days facilities. Breakfast was acceptable. Overall not pleasant
Stayed 2 nights in Dec 2017
Response from Po on 2018/1/9
Thank you for your valuable review with regards to your stay. We have shared your feedback with regards to bathroom amenities with housekeeping management team. It would be our pleasure to be able to welcome you back to Unique Holiday Hotel.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silk Taroko Rocks the House!
Amazing location -- excellent service!
Stayed 1 night in Nov 2017
Dear Justin, We are happy to hear our location and service satisfy your demands. We will continue to improve in order to provide even better services. Wishing you all the best. Yours Truly, The Unique-Holiday Hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to ruin your trip in Hualien
I seldom leave reviews unless it’s extremely good or bad. This time, I will say this hotel is totally terrible, no matter hardware or software. ... The point is choosing this one could be your nightmare after you leaving.
Stayed 2 nights in Oct 2017
Response from Po on 2017/10/26
Thank you for choosing to stay at The Unique Holiday Hotel. We sincerely apologize for the uncomfortable environment of our room during your stay. We will actively improved the issues. Thank you for your suggestions, and will look forward to your visit again. Wishing you all the best.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Hualien
Convenient location close to night market. Bikes were very useful. Very kind staff.
Stayed 3 nights in Aug 2017
Thank you for visiting and enjoying our hotel. It is our pleasure to serve you. Unique-Holiday Inn look forward to your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 櫃檯服務人員 Cynthia on 2018/5/28
感謝您花時間為我們的住宿填寫評鑑,希望您下次蒞臨花蓮還能夠有機會為您服務。

8/10 Good

SUPING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
隔音差
Stayed 1 night in Oct 2023

10/10 Excellent

Yufei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Love the goose down quilt
Really nice trip. good goose down quilt. Nice staff.
Stayed 1 night in Sep 2023

8/10 Good

CHUN

Stayed 2 nights in Aug 2023
Response from 櫃台 on 2023/9/6
感謝您能選擇非凡假期大飯店入住,感謝您花時間為我們的住宿填寫評鑑,希望您下 次蒞臨花蓮還能夠有機會為您服務。客務部 Hsin

8/10 Good

Hsiaoju

Stayed 2 nights in Jul 2023
Response from 櫃台 on 2023/9/6
感謝您能選擇非凡假期大飯店入住,感謝您花時間為我們的住宿填寫評鑑,希望您下 次蒞臨花蓮還能夠有機會為您服務。客務部 Hsin

8/10 Good

WENHAO

Stayed 1 night in Jun 2023

8/10 Good

SHU TE

Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the downtown of Hualien
Near the downtown of Hualien
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務好,親切
服務好,親切
Stayed 3 nights in Jun 2023

8/10 Good

Hung Cheng

Stayed 1 night in Mar 2023

10/10 Excellent

YI Fang

Stayed 2 nights in Jan 2023

8/10 Good

CHENG

Stayed 2 nights in Jan 2023

8/10 Good

cheng te

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
房間乾淨 隔音較差 房間內的插座很少,要手機充電還要拔掉床頭燈的插頭才能用!充電這部分十分不方便!
Stayed 2 nights in Feb 2022

8/10 Good

YI-YUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還不錯
位置還蠻方便的,沒有附拖鞋有點不方便,其他都還可以。這個價格加上地點不錯還有附早餐算不錯了!
Stayed 2 nights in Jan 2022

10/10 Excellent

JUI HSIEN

Stayed 2 nights in Sep 2021

10/10 Excellent

Long-Tsan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from 櫃檯服務人員 Cynthia on 2021/5/18
謝謝您能選擇非凡假期大飯店入住,謝謝您給我們良好的評分,我們會再接再厲,繼續提供客人美好的住宿回憶。期待您的再度光臨,並繼續給予我們支持與鼓勵。

8/10 Good

pei chun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Cynthia on 2021/4/20
謝謝您能選擇非凡假期大飯店入住,謝謝您給我們良好的評分,我們會再接再厲,繼續提供客人美好的住宿回憶。期待您的再度光臨,並繼續給予我們支持與鼓勵。

8/10 Good

SHUCHI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from 客服部:岑 on 2021/3/1
親愛的貴賓您好: 感謝您的評分,如需改進的地方還希望您能給點建議,我們將會不斷改善。再次感謝你的評分,希望不久的將來再次見面。謝謝!

6/10 Okay

Hsin yi

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Feb 2021
Response from 客服部:岑 on 2021/2/28
親愛的貴賓您好: 感謝您的評分。如需改進的地方還希望您能給點建議,讓我們有改善的機會,期待獲得您的五星好評。希望下次能再次為您服務。謝謝!

8/10 Good

CHIEN JOU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from 客服部:岑 on 2021/2/28
親愛的貴賓您好: 感謝您的評分,如需改進的地方還希望您能給點建議,我們將會不斷改善。再次感謝你的評分,希望不久的將來再次見面。謝謝!

6/10 Okay

Verified traveler

Traveled with family
雖然普通但價錢尚可,某個櫃臺小姐服務不佳
Stayed 2 nights in Feb 2021
Response from 客務部 Hsin on 2021/2/14
感謝您能選擇入住非凡假期大飯店,關於您對於櫃台服務人員的建議,我們會盡快與相關部門溝通理解當天的情況,以了解如何協助處理、改善您所遇到的問題。非常感謝您特意點出我們需要改善的部分,您的意見將是我們改進的動力,希望在不久的將來還有機會為您服務。

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
個人不太喜歡鋪地毯的飯店,舊式吹風機固定在浴室很不方便,有醫藥箱還有腳踏車可借這點推
Stayed 2 nights in Dec 2020
Response from 客服部:岑 on 2020/12/7
親愛的貴賓您好: 非常感謝您的提議。我們已在您退房後不久前開始進行低樓層往高樓層地毯拆出事宜,希望下次您入住,會是拆除後的樣貌,期待能於不久的將來再次為您服務。

8/10 Good

Chiao An

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from 櫃檯服務人員 Cynthia on 2020/11/18
謝謝您選擇入住非凡假期大飯店,謝謝您利用寶貴時間為我們飯店評分。期望您下次蒞臨花蓮還能夠有機會為您服務。

8/10 Good

HUNG-HSIANG

Traveled with group
Liked: Staff & service
Stayed 1 night in Oct 2020
Response from 櫃檯服務人員 Cynthia on 2020/11/2
謝謝您選擇入住非凡假期大飯店,謝謝您利用寶貴時間為我們飯店評分。期望您下次蒞臨花蓮還能夠有機會為您服務。

10/10 Excellent

Jia-ming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 櫃檯服務人員 Cynthia on 2020/10/25
謝謝您能選擇非凡假期大飯店入住,謝謝您給我們滿意的評分,我們會再接再厲,繼續提供客人美好的住宿回憶。期待您的再度光臨,並繼續給予我們支持與鼓勵。

6/10 Okay

Yuh-Jing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間偏小、飲食方便、服務親切、衛浴沒有乾濕分離
這次因為出差選擇入住此飯店,房間偏小且晚上需辦公時,發現房間沒有桌椅,只好選擇到大廳的交誼廳去處理公務,但正好遇到團體,偏吵。衛浴沒有乾濕分離,而且沒有提供吸水地墊,所以穿拖鞋進出時,感覺很滑。廁所內沒有吹風機,唯一的吹風機卻是收在抽屜內壁掛式的,使用起來很不方便,乾脆不用了。停車場在飯店附近,需先付款後再跟飯店退錢。工作人員服務態度親切。飯店位置就在市區吃飯逛街很方便
Stayed 1 night in Oct 2020
Response from 櫃檯服務人員 Cynthia on 2020/10/24
感謝您選擇非凡假期大飯店作為您此次旅途住宿的飯店,並且願意與我們分享您的體驗,給予飯店進步的空間,我們將慎重看待您的建議並努力改善,期待下次與您見面時能讓您看見我們的進步。

6/10 Okay

GINNY

Liked: Staff & service
以價格和地點算還可以
地點算方便,服務人員的態度佳,但房間設備老舊(螢幕壞掉、掛衣架斑駁),角落地毯都是厚灰塵。
Stayed 1 night in Sep 2020
Response from 客服部:岑 on 2020/10/2
謝謝您能選擇入住非凡假期大飯店,謝謝您提供的寶貴意見,我們會將您的建議納入未來規劃參考,並持續提升住宿與服務品質。誠摯期待您的再度光臨。

10/10 Excellent

HSIN HUI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from 櫃檯服務人員 Cynthia on 2020/9/22
謝謝您能選擇非凡假期大飯店入住,謝謝您給我們滿意的評分,我們會再接再厲,繼續提供客人美好的住宿回憶。期待您的再度光臨,並繼續給予我們支持與鼓勵。

2/10 Terrible

HUEIWUN

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
進房間就聞到一股潮濕味,厠所不時會有煙味,床超軟,身旁的人翻身都很有感,早餐很簡單,純粹吃粗飽,
Stayed 1 night in Sep 2020
Response from 櫃檯服務人員 Cynthia on 2020/9/20
謝謝您能選擇入住非凡假期大飯店,謝謝您提供的寶貴意見,我們會將您的建議納入未來規劃參考,並持續提升住宿與服務品質。誠摯期待您的再度光臨。

10/10 Excellent

chechia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離逛街的地方近
Stayed 1 night in Sep 2020

6/10 Okay

Oliver

Traveled with group
比想像中還差
房間舒適度都還能接受,只是睡前發現枕頭套有點髒,請櫃檯幫我們換一個! 結果服務人員把換下來髒的枕頭套丟在房間角落沒帶走,我們滿頭問號! 早餐時間7~9點 我們7點40分就下樓吃早餐 剛好遇到至少30人的團體已經在用餐 輪到我們取餐時,詢問請服務人員我們想要豆漿,他們只說「豆漿沒有了」 入住的客人人比較多,不是該準備比較多嗎? 這樣後面用餐的客人也太倒楣,早上只能喝冬瓜茶,也聽到隔壁幾桌的散客在說豆漿怎麼沒有補?
Stayed 1 night in Sep 2020

8/10 Good

Yu fan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from 櫃檯服務人員 Cynthia on 2020/9/13
謝謝您選擇入住非凡假期大飯店,謝謝您利用寶貴時間為我們飯店評分。期望您下次蒞臨花蓮還能夠有機會為您服務。

8/10 Good

CHANGYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from 櫃檯服務人員 Cynthia on 2020/9/12
謝謝您選擇入住非凡假期大飯店,謝謝您利用寶貴時間為我們飯店評分。期望您下次蒞臨花蓮還能夠有機會為您服務。