Dear Michael,Thank you so much for the review. We're sorry to hear that you didn't have a good time with us. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to give your room the attention it deserves and make changes where necessary. Please consider giving us another chance soon; we know that we can impress you.

Dear Victor,We appreciate you sharing your thoughts regarding your recent stay. It saddens us to hear we were unable to meet your expectations and that you were disappointed with your experience. Please accept our apologies for any pests you encountered; while we do treat our property on a regular basis, we will address your feedback with our provider so this can be resolved. We encourage our guests to reach out to our front desk team with any issues that may arise during your time with us so we can find a suitable solution. Your feedback is important and allows us to continually monitor guest satisfaction and where we need to be doing better. Thank you for your valuable input.

Dear Evaristo,Thank you for sharing your thoughts. Our team is committed to continuous improvement, and your feedback is instrumental in guiding our efforts. We hope to have the opportunity to provide you with a more modern and satisfying experience in the future.

Cleanliness is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into your comments further and make changes where necessary. Thank you, and we hope you'll give us another chance soon.

Dear Gregory, Thank you for taking the time to leave a review of your recent visit. We regret to learn of your disappointment with your experience. Your feedback will be shared with the respective teams to ensure our high standards of hospitality and cleanliness are being met and that any necessary adjustments or repairs are made promptly. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. It is our hope that you will give us another opportunity in the future to change your lasting impression.

Dear Victor,Thank you for sharing your feedback; we apologize for failing to meet your expectations. Your remarks will be discussed internally. This is not the lasting impression we want you to have, so we genuinely hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.