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德克薩斯休斯敦 - 醫學中心 - NRG 體育場 6 號汽車旅館的評分

2 out of 5
德克薩斯休斯敦 - 醫學中心 - NRG 體育場 6 號汽車旅館
3223 South Loop W, Houston, TX

評論

6.0
10 分，有夠讚；1000 則評論中有 203 則" "
8 分，不錯哦；1000 則評論中有 226 則" "
6 分，一般般；1000 則評論中有 170 則" "
4 分，不太好；1000 則評論中有 157 則" "
2 分，很糟糕；1000 則評論中有 244 則" "

6.4/10

整潔度

7.0/10

員工素質

5.6/10

設施服務

5.8/10

住宿環境和硬體

5.8/10

環保程度

評論

6/10 一般般

Kimi，Taiwan

喜歡：員工素質
交通便利，房務衛生環境急需改進
於 2018 年 8 月住了 1 晚

10/10 有夠讚

xingwu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

John

寵物同遊
喜歡：員工素質
Ive been staying there a week w/ my dog & my only prob is the pool is not only closed but filled w/ brown water & debris. Now for observations, The staff has been very friendly & when I have a question or need something it’s quickly taken care of. I chose this hotel because of price & location plus they don’t charge a crazy fee for a pet. If you’re looking for the Ritz then go to the Ritz. Everything works fine, a/c can get brrr cold if you like, rooms are large, clean, but not fancy. Parking isnt covered but plentiful & gated.
於 2024 年 5 月住了 1 晚

4/10 不太好

Anita

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
There were roaches in the bathroom, no phone, no iron, no trash can, the toilet seat was broken.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Nelisia

情侶出遊, 商務旅客
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
The room smells like cigarettes from the sheet to the pillows .I had to use towels to place on the bed and sheet to sleep.Also i saw roaches walking around like they lived there.
於 2024 年 5 月住了 1 晚

4/10 不太好

J'Dan

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All gates are locked or either closed. There’s is only one way to get to into the gate which involves going all the way around to either from the highway side. Pool was disgusting and dirty.
於 2024 年 5 月住了 2 晚

4/10 不太好

Rafael Alejandro

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
I booked a King Size bed room and was put in a double mattress room. Experienced seeing house cockroaches (small) crawl out of the back of the TV stand and one fall on me while I was taking a shower. Rolliepollies on the ground were a surprise. The bathtub was dirty, so I had to shower against the wall. The assistive handle above the shower temperature gauge was placed too close to each other, so it was difficult getting hot water.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

TaHanna

喜歡：整潔度、員工素質和住宿環境和硬體
Besides the fact that you can hear the traffic from the freeway near by… it was nice clean and quite cozy
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Adeyemi

於 2024 年 4 月住了 1 晚

2/10 很糟糕

Connie

情侶出遊, 商務旅客
不喜歡：整潔度和住宿環境和硬體
This room was dirty and smelled bad we left and had to rent another room somewhere else. It felt very unsafe as well waste of money. Bedding had stains and was nasty also.
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月23日回覆
Hi Connie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 一般般

Dana

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
I’m going to start off that our check in was Friedan’s courteous. The maintenance man was on spot. Things that need changed: in room refrigerator and microwave. All travelers expect this in a room. Limited towels. No soap or shampoo like when stayed before. The water is hot in the early morning (4am). It’s not hot at 9pm. This matters when you are having surgery the next morning me you have to take a shower before bed and that morning. They moved us to a room in the front and it was nice. Lots of highway noise but that’s to be expected This location has so much potential where it is situated but it’s catering to the local neighborhood. It happens. This location used to be way cleaner and safer. It’s not bad for the price. But if you are expecting anything more than just a bed and tv you will be disappointed. Oh yeah. No clock or phone in room.
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月23日回覆
Hi Dana, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 很糟糕

Debra

不喜歡：整潔度、員工素質和住宿環境和硬體
Our RSVP was not honored!
於 2024 年 4 月住了 1 晚
Nancy Y. 於 2024年4月17日回覆
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 一般般

Tatyana

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
HORRIBLE ‼️ The host at check in was very rude it seemed as if she doesn’t want her job. I did not get a warm welcome or anything of the sort. I asked for towels the entire weekend i stayed 3 nights. I didn’t get towels until my 3rd day there by then there was a new host there i explain my situation about the towels and she got me towels within 5 minutes. The person staying next to us had a dog living in there room and the dog barked all day and all night. I’m not sure if it was the dog next door or something in the air in the room but everytime i went into my room I was sneeze none stop. I had to literally step on balcony just to get fresh air to stop sneezing. On top of that the tv did not work the entire weekend nor did anyone come up to try to check it out to see what was wrong with it. I seen a roach crawling in the bathroom one dead beside the toilet. The a roach was crawling on the sink. Another came from behind the tv. And another i seen come from under the bed. I couldn’t even bring food in my room because of the roaches. I had to sleep with all my bags and shoes in the bed with me. I wouldn’t recommend this motel to anyone.
Brand Experience Team 於 2024年4月12日回覆
Hi Tatyana,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 不錯哦

Fatima

於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年4月4日回覆
Hi Fatima,Thank you for positively rating your stay!!Maz K.#Team6

8/10 不錯哦

juan

於 2024 年 2 月住了 5 晚

2/10 很糟糕

Alex

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
SCAM PLEASE DONT MAKE YOUR DAY WORSE!
I STAY NEXT DOOR !!! Here’s a real review I lived here my whole life. This place is disgusting and everything is torn and wore off. It was my birthday and trying to celebrate being 21 with my fiancé just for them to take all money no fund !!! Just a paper to get your out!! They won’t tell you policy till after they “see a problem”. She (my fiancé) warned me ahead of time but I thought she was just “tripping” you know what I mean.. Awala !!! It was true !! You can perfectly get a room @ 18 it’s policy on the website & app but you will run into some SCAMMERS!! Worst birthday ever my mother and father were very disposable and we felt disposed of and makes our giving understand religion look terrible. VERY DISAPPOINTED!! Take your money somewhere else even down the street, everywhere else around here is GREAT !!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月19日回覆
Dear Alex,\We are sorry your experience was not to your expectations. We strive to provide all our customers with the best possible service. We will share this with our property manager and team and work diligently to find solutions for all the issues that you mentioned.

10/10 有夠讚

Eunice

於 2024 年 2 月住了 7 晚
General Manager 於 2024年2月19日回覆
Thank you for your feedback!

10/10 有夠讚

Eunice

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 7 晚
General Manager 於 2024年2月7日回覆
Eunice,Thank you for taking the time to give us your feedback. Our team really appreciates it.

6/10 一般般

Deeadra

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bugs,room didn't have remote..Ask for one .They gave me one and it didnt work.. .
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Edwin

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月26日回覆
Thank you for your feedback Mr. Edwin.

6/10 一般般

Diana

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Like always
This time around card wouldn't open room front desk had to come to room and use a device to activate card. No light for like about 10-20mins. No soaps or shampo in the bathroom. And well since its by the expressway obviously it's non stop noise.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日回覆
Dear Diana,We are so sorry for the inconvenience caused to you. We strive to give all our customers the best and are sorry we came up short. The property team has been notified and will be working on resolving the issues you mentioned. We hope you give us another chance to serve you better soon.

2/10 很糟糕

chrysta

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日回覆
Dear Chrysta,Thank you for your feedback. We are sorry your experience was not as expected. We will share this with our team and strive to do better.

6/10 一般般

Tina

It was ok
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月16日回覆
Hello Tina,Thank you for your feedback.

8/10 不錯哦

Eric

家庭旅遊
喜歡：員工素質
Our stay was actually just fine. It served its purpose and we were pleased with it overall. The area is not really a great one and the room itself is pretty rough and has no microwave. However, it checked the boxes for the things we needed..... an economical place to hang our heads, and a place within walking distance of NRG Stadium if need be. A bonus was the very friendly person at the front desk.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月16日回覆
Dear Eric,Thank you for sharing your stay experience with us. We hope to serve you again.

8/10 不錯哦

Stephen

喜歡：員工素質和客房舒適度
不喜歡：整潔度
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月16日回覆
Dear Stephen,Thank you for taking the time to give us your feedback.

4/10 不太好

Rishi

於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月5日回覆
Rishi,We are sorry that your stay with us was not ideal. We strive to provide the best possible experience for our guests. We will diligently work to resolve any issues that you may have faced. Thank you for your time.

2/10 很糟糕

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Only as a last resort.
A very tired and bare bones facility. Rooms are barren. Only slept there because all others were full and got out as early as possible in the morning
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日回覆
Dear Guest,We are sorry for the inconvenience caused to you. We strive to provide the best service possible and are regretful that was not the case here.

10/10 有夠讚

Eunice

於 2023 年 12 月住了 5 晚
General Manager 於 2024年2月5日回覆
Eunice,Thank you for taking the time to give us your feedback.We hope to see you soon!

10/10 有夠讚

Marquay

喜歡：整潔度、員工素質和設施服務
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月5日回覆
Mr. Marquay,Thank you for your feedback. We hope to see you again soon!

10/10 有夠讚

Derek

喜歡：整潔度和員工素質
We had no issues staying here. It was honestly much better that we had expected for a Motel 6.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月29日回覆
Mr. Derek,Thank you for your feedback. We hope to see you again!

10/10 有夠讚

Albert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月27日回覆
Mr. Albert,Thank you for taking the time to give us your feedback. We appreciate your business and hope you have a wonderful day.

10/10 有夠讚

Rex

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月19日回覆
Dear Rex, Thank you for taking the time to give us your feedback.

10/10 有夠讚

Terence

於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月15日回覆
Mr Terence, Thank you for taking the time to give us your feedback. We appreciate your business.

10/10 有夠讚

Terence

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月8日回覆
Mr. Terence,Thank you for taking the time to give us your feedback. We appreciate your business and hope to see you soon!

10/10 有夠讚

Terence

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月8日回覆
Mr. Terence,Thank you for giving us a positive review. We look forward to see you soon!

10/10 有夠讚

Marquay

寵物同遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
N/A
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月8日回覆
Mr. Marquay,Thank you for taking the time to give us positive feedback. Have a wonderful day!

10/10 有夠讚

Terence

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月8日回覆
Dear Terence,We appreciate you taking the time to give us your feedback. We hope to serve you soon again!

6/10 一般般

Elias

不喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月5日回覆
Dear Elias,Thank you for taking the time to give us your feedback. We hope to see you soon!

8/10 不錯哦

Tamica

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and transportation
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月4日回覆
Dear Tamica,Thank you for taking the time to give us your feedback. We hope to see you soon!

10/10 有夠讚

Tamica

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean Nice Staff
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月4日回覆
Thank you Ms. Tamica,We appreciate your time and hope to see you soon!

2/10 很糟糕

BRENDA

不喜歡：整潔度、員工素質和住宿環境和硬體
Filthy
於 2023 年 11 月住了 3 晚
General Manager 於 2023年11月28日回覆
Ms. Brenda,We are sorry your stay was not satisfactory. We will share your feedback with our team and do what we can to change what you mentioned above.

8/10 不錯哦

Tamica

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean property Homeless people but Safe
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月28日回覆
Thank you for your feedback Ms. Tamica. Thank you and we hope to see you again!

4/10 不太好

Percy

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
You get what you pay for
The motel is very run down and there were a lot of roaches. Bring cash because you have to pay a $2 deposit for a room key and if you don't have cash it's $4
於 2023 年 11 月住了 3 晚
General Manager 於 2023年11月20日回覆
Dear Percy,We are so sorry you were not happy with your stay. We strive to make all our guests stay ideal. We have noted and shared your feedback with the team and will be diligently working on solving the issues you mentioned. Thank you for taking the time to give us your feedback.

4/10 不太好

Tershomalyn

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質和設施服務
No refund policy and you must pay for a key card once you arrive.. Please have cash otherwise they will charge you again for using your card ... Also parking is inconvenient... And entrance is hard to find... Front desk help is unlikely... No one at the desk and no one ever answers the phone... No microwave, refrigerator, or phone in the room⭐⭐
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月16日回覆
Dear Tershomalyn,Thank you for taking the time out to give us your feedback. We are sorry you were not happy with your stay. We strive to make all our guests stay ideal. We will share this with our team and come up with resolutions for the problems that you mentioned.

6/10 一般般

Diana

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：客房舒適度
Unpleasant
Rooms are better than they were before, but honestly since its by the expressway there is no peace to relax or have a good night sleep. Too noisey for a light sleeper! Also theres a $2 deposite for the room key card. And if you take your owt better have it in a leash and the areas designated foe them, if not and employees see they will ask you to.leave the premises with no refund. Just an FYI
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月8日回覆
Ms. Diana,Thank you for taking the time to give us your feedback.We are sorry the expressway noise kept you up. Please ask for a room in the back of the property next time as that is a way quieter than the front. And regarding the pet policy we enforce the leash rule for all customers and pets' security. It is mentioned in our policy at check in and is there for everyone's safety.

6/10 一般般

karen，hot springs village

寵物同遊, 家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Staff was very accommodating, but property was in poor condition. Shower control did not work properly. Bathroom door was broken off; did not close. Shower head was blocked, only dripped. TV remote control did not work. Phone did not work. Roaches ran the place. Very little lighting in the unit. There were ranting and raving people outside the property, with no security gate, and homeless people sleeping on the stairs. Zero security.
於 2023 年 10 月住了 3 晚
General Manager 於 2023年11月6日回覆
Dear Karen,Thank you so much to take your time and give us your feedback. We strive to give all our guests a good stay experience and are sorry that was not the case with you. I will share this with the team and work towards resolving all the issues mentioned below. Again thank you for your time and we hope youll give us another chance to serve you better.

2/10 很糟糕

Nichole

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Had roaches and bugs in the room. Don't waste your money here
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月8日回覆
Hey Nichole,We are so sorry that you were not happy with your stay. We strive to make all our guest experience ideal. We will share this with our team and take necessary actions to resolve the issues mentioned above.

2/10 很糟糕

Kiamesha

於 2023 年 10 月住了 7 晚
General Manager 於 2023年11月1日回覆
Hello Kiamesha,We are sorry for the inconvenience. We will share this with our staff and make the improvements that are needed. Thank you for your time.

10/10 有夠讚

Bruck

喜歡：整潔度、員工素質和住宿環境和硬體
There is a lot of smoking smell.
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月13日回覆
Thank you for taking the time to give us your feedback. Please come to the front desk next time so we can accommodate you in a different room. We hope to see you soon.

6/10 一般般

Daniella

不喜歡：整潔度、員工素質和住宿環境和硬體
Homeless and cockroaches
於 2023 年 9 月住了 2 晚
General Manager 於 2023年10月9日回覆
Dear Daniella,Thank you for taking the time to give us your feedback.We will diligently work on our homeless population issue. The NRG area has had this problem. We have called our pest company to address the cockroach issue. We are so sorry for the inconvenience.