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Reviews of House Hotel

2.5 out of 5
House Hotel
14750 Piping Rock Ln, Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 134 out of 253 reviews" "
Rating 8 - Good. 53 out of 253 reviews" "
Rating 6 - Okay. 22 out of 253 reviews" "
Rating 4 - Poor. 14 out of 253 reviews" "
Rating 2 - Terrible. 30 out of 253 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
I Checked in and immediately Demanded a refund. this place is FILTHY and looks nothing like it is advertised!!!! The beds are Crawling with bed bugs, and blood stains. Theres filth literally coming down the walls, Hair in the shower, broken furniture, and an extremely foul order. I called 3 times before driving an hour in the after math of a tornado however, there were still issues with my reservation, that the manger could’ve cared less about. DO NOT BOOK HERE, THERE ARE BETTER OPTIONS LESS THAT 5 MILES AWAY. DO NOT BOOK!!!
Stayed 1 night in May 2024

6/10 Okay

Arsenia

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Beverly

Stayed 1 night in Mar 2024

10/10 Excellent

Dwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, safe, and beautiful property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Destiny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Najada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible trip
When I first arrived there to check in the front desk lights was off and he was just sitting in the dark that caught me off guard , i couldn’t even stay there it was bugs and it smelled horrible like someone left something spoiled out , than when I was unpacking he walked in without knocking even tho I said there’s someone in here , when I went to the front to ask him why he came in there he said she was trying to close the doors but , he opened it so how was he trying to close the door. So I left right away and he didn’t want to give me my refund for the room !
Stayed 1 night in Dec 2023

2/10 Terrible

Tyreese

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

daman

Disliked: Cleanliness, amenities, property conditions & facilities
Very uncomfortable area
Stayed 3 nights in Oct 2023

2/10 Terrible

Kirbi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in a directly checked out. Dirty room, blood and stains all over sheets and bed. Comforter was gross. Lifted sheets going bad to worse -- Went to to a refund and guy at desk was hostile and disrespectful, said because I lifted bed sheets and removed comforter he couldnt re-rent room so he wouldnt refund me. Do not stay here. Not sure where the good reviews came from. Expedia was no help either. Never experienced anything like this.
Stayed 1 night in Oct 2023

10/10 Excellent

Vanessa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The woman working in the evening shift was always so sweet and friendly and I know I asked a lot of questions lol And check out in the morning with the gentleman was a breeze. I would definitely stay here again!
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2023
Response from Front desk on 2023/10/15
Thank you for staying at House Hotel

10/10 Excellent

Dazia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean and all the brothers in the office are very professional and very KIND I loved it here 10 out of 10!!! They can always have my money
Stayed 1 night in Sep 2023
Response from Front desk on 2023/9/18
Thanks for staying..

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 2023/8/28
Thank you for staying with House Hotel.

2/10 Terrible

Nancy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean it up!
This place is disgusting! They never sweep or mop the tile floors, there are holes in the walls and ceilings. They give you two towels and women use two towels, one for their hair and one for their body. The gentleman at the front desk either couldn't hear or doesn't speak English, come on, this is ridiculous. I don't know why I keep going back!!!
Stayed 1 night in Aug 2023
Response from Management on 2023/8/14
We will resolve the issues you had during your stay. Thank you for staying at House Hotel

2/10 Terrible

Cindy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place was definitely not up to date and smelled so horribly. Will never stay here again.
Response from Management on 2023/8/9
We will resolve the issue you may have had. Thank you for the staying at House Hotel

10/10 Excellent

Angelica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s always super clean! Super quite so you enjoy your stay and sleep!
Response from Management on 2023/8/9
Thank you for the staying at House Hotel

10/10 Excellent

Lixi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
always clean room and friendly service
Stayed 1 night in Jun 2023
Response from Management on 2023/7/19
Thank you for staying at House Hotel

10/10 Excellent

Skinner

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in May 2023
Response from Management on 2023/7/19
Thank you for staying at House Hotel

6/10 Okay

Donna

Liked: Cleanliness
The room was clean, but the peep hole was just a hole, no cover. A light fixture was missing and the wires were hanging from where the fixture should've been. I would recommend this hotel if you need an affordable room for a short stay.
Stayed 2 nights in May 2023
Response from Management on 2023/7/19
Thank you for staying at House Hotel, we will address the issues.

2/10 Terrible

Husein

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again! Very disappointed, the first room they gave me was very dirty (dirty sheets,dirty couches) then they switched me to a different room and it was worse (towels were dirty and they smelled so bad). I would never go back
Stayed 1 night in Apr 2023
Response from Front desk on 2023/4/15
Sorry for the issues you had, we will look into it. Thank you for staying at House Hotel.

8/10 Good

Nicketa

Stayed 1 night in Apr 2023
Response from Front desk on 2023/4/23
Thank you for staying at House Hotel

8/10 Good

NANCY

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need to scrub the floors and update the bedding that is stained and has holes in it. They also need to put more towles in the room as women use one for their hair as well and they put 2 towels in the room.
Stayed 1 night in Feb 2023
Response from management on 2023/4/3
We will take care of the issue. Thank you for staying at House Hotel.

8/10 Good

Camella

Liked: Cleanliness, staff & service, property conditions & facilities
It was cheap and convenient and that's what I was looking for at the time however, it smelled like cigerettes.
Stayed 1 night in Feb 2023
Response from management on 2023/4/3
Thank you for staying at House Hotel.

8/10 Good

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from management on 2023/4/3
Thank you for staying at House Hotel.

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 1 night in Oct 2022

2/10 Terrible

Brittany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches everywhere!!! ones on the wall that someone smashed and left to dry there are me offering you drugs on arrival
Stayed 1 night in Oct 2022

4/10 Poor

Toan

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was hot and not clean. Dirty towels with yellow stains,
Stayed 1 night in Aug 2022

2/10 Terrible

Saul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Adrian

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

María Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean comfortable and affordable
Stayed 2 nights in Jul 2022

8/10 Good

Brandie, Hot Springs National

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Henderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very nice and relaxing.
Stayed 1 night in Jul 2022
Response from Management on 2022/7/17
Thank you for staying at House Hotel.

6/10 Okay

ELIZABETH

Stayed 3 nights in Jun 2022

8/10 Good

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was ok for a night….i’d go again
Stayed 1 night in May 2022
Response from management on 2022/6/15
Thank you

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from management on 2022/5/13
thank you for taking time and rating us

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from management on 2022/5/13
thank you for taking time and rating us

2/10 Terrible

Gerill

Stayed 1 night in May 2022

10/10 Excellent

Daylon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Deja

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
it was ok . the wifi didn’t work & they need to repair the hot water
Stayed 5 nights in Apr 2022
Response from management on 2022/5/13
so sorry you had that problem give us one more chance and we have fixed the Wi-Fi and hot water please let us know what room it was, and we can work on that too thank you

10/10 Excellent

corine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2022
Response from Front desk on 2022/4/19
thank you for rating us

10/10 Excellent

Deshayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Front desk on 2022/4/19
thank you for rating us

10/10 Excellent

Daylon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

2/10 Terrible

Winnie

Stayed 2 nights in Mar 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall My stay was absolutely wonderful. My original booking was for a total of 2 nights, but I ended up staying an extra night. It was cold when I arrived and the heater/ac did not have power to it though it was plugged in. Aside from the cold room, everything else was wonderful. I will be booking here again when I return to Houston.
Stayed 1 night in Feb 2022
Response from Management on 2022/3/5
thank you.

10/10 Excellent

Jaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a 2 star hotel it was comfortable n shi I fucced wit it. Whole vibe fr
Stayed 1 night in Feb 2022
Response from Management on 2022/3/5
thank you

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Jan 2022
Response from Front desk on 2022/2/3
thank you for taking time and giving us a review