Property amenity
Check availability

Reviews of Courtyard by Marriott Houston Northwest/Cypress

3 out of 5
Courtyard by Marriott Houston Northwest/Cypress
23930 Northwest Fwy, Cypress, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 311 out of 417 reviews" "
Rating 8 - Good. 67 out of 417 reviews" "
Rating 6 - Okay. 20 out of 417 reviews" "
Rating 4 - Poor. 11 out of 417 reviews" "
Rating 2 - Terrible. 8 out of 417 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2024

8/10 Good

John, Memphis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked to have room cleaned but it was not so no coffee or clean towels for the next day.
Stayed 2 nights in May 2024

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for car rental drop off
Stayed 1 night in Apr 2024

10/10 Excellent

TOURAJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems very quiet and easy to park. Close to a lot of things
Stayed 1 night in Apr 2024

10/10 Excellent

ANDREA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott never disappoint me very clean very nice well furnished… enjoy the stay as usual in every Marriott!
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice area which have several restaurants that you can easily grab a bite or eat in
Stayed 1 night in Mar 2024

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Mar 2024
Response from Omar Arizpe on 2024/3/15
Dear David,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I would like to get more details of the issue so we can correct issue and make it up for you please contact us at the property at your convenience time. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Doreen

Stayed 1 night in Jan 2024

10/10 Excellent

Trent

Stayed 1 night in Jan 2024
Response from Katherine on 2024/2/3
Thank you so much for your feedback!

10/10 Excellent

Tonjia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katherine on 2024/2/3
Thank you so much for took the time to give us your feedback!

4/10 Poor

Nancy

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I did the early checkin. First, I could not find an email with the confirmation number. I finally found in in the information Expedia sent me earlier. When I got there they had no record of my early checkin. After they checked me in I received an email with my confirmation number..... When I got to the room the bathroom sink had 3 long cracks in it. They moved me to another room. I was so in a rush to get my things out of the first room, I left clothes in a drawer. About 10:20 in the evening when I realized I didn't have all my clothes. I went to the front desk. They had put someone else in the room with the broken sink. The clerk was very hesitant to call the room so I could get my things. He finally did and I got my clothes. After that, things got better.
Stayed 2 nights in Dec 2023
Response from Omar Arizpe on 2024/1/6
Dear Nancy, Thank you for taking the time to let us know about your experience while staying with us. Your experience with the room condition is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this type of room condition from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Cindy

Stayed 3 nights in Dec 2023
Response from Katherine on 2024/2/3
We will get the 5 the next time!

10/10 Excellent

Elizabeth, Midland

Stayed 2 nights in Dec 2023

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Check in was smooth. Staff was friendly. I didn't get the info on breakfast but that's OK because we had events planned. The morning front desk person allowed me to get coffee. I was in Room 403. The microwave didn't work. The bathroom sink was slow to drain. Those were the only issues. Towels were there. Water was hot. Room was clean. There wasn't excessive noise.
Stayed 2 nights in Dec 2023
Response from Katherine on 2024/1/4
Dear guest, thank you so much for take the time to let us know your feedback. We will work hard to improve; we hope to see you again!

10/10 Excellent

Norma Ann

Stayed 2 nights in Dec 2023
Response from Katherine on 2024/1/4
Dear guest, thank you so much for your feedback!

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from katherine on 2024/1/4
Thank you so much for your feedback! we really appreciate it!

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Exhaust fan in bathroom didn't work
Stayed 2 nights in Nov 2023
Response from Katherine on 2023/11/30
We apologize for the inconvenience; we will work on it to get better every time

10/10 Excellent

Mohamed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff, clean and modern facility.
Stayed 1 night in Nov 2023
Response from Katherine on 2023/11/30
Thank you for choosing us!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel as it is less than a mile and a half from my family. Check-in was easy, breezy. My mom is with me and enjoyed our temporary dwelling. As long as my family is near, I'll continue to reserve this stay.
Stayed 1 night in Nov 2023
Response from Katherine on 2023/11/24
Was a pleasure for us hosted you here! we hope you will come back

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Response from katherine on 2023/11/24
Thank you for choosing us!

10/10 Excellent

Jasmine, College Station

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Nice and clean.
Response from katherine on 2023/11/24
Thank you so much! we hope see you back

10/10 Excellent

Edgar

Traveled with group
Liked: Amenities
Súper limpio,excelente staff muy amables.
Stayed 2 nights in Nov 2023
Response from katherine on 2023/11/24
Muchas gracias por elegirnos! esperamos verlo pronto

8/10 Good

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Good, but. . .
Bed was a bit uncomfortable; housekeeping was loud on Sunday morning.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/14
Thank you for staying with us at the Courtyard Cypress, we really appreciated your feedback, and we will look into the mattress on this particular room for better improvement. additionally, i will share your feedback with housekeeping leaders to ensure the noise level can be corrected.

8/10 Good

Linda, Georgetown

Stayed 1 night in Nov 2023
Response from katherine on 2023/11/30
We hope to see you back!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Omar Arizpe General Manager on 2023/11/9
We thank you for your staying with us at the Courtyard Cypress Houston. we hope to see you again on your next trip to Houston.

10/10 Excellent

Martha, Stephenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants nearby.
Stayed 1 night in Aug 2023
Response from katherine on 2023/10/25
We appreciate your feedback! We hope to see you here back!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet.
Stayed 1 night in Oct 2023
Response from katherine on 2023/10/25
We are very glad that you enjoyed your stay!

10/10 Excellent

Laurence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 3 nights in Oct 2023
Response from Omar General Manager on 2023/10/13
Good morning, Laurence Thank you for your feedback, we hope to see you on your next trip to Cypress Texas.

6/10 Okay

William

Business traveler
Liked: Cleanliness, property conditions & facilities
Good location. Close to my office in Austin.
Stayed 1 night in Oct 2023
Response from Omar General Manager on 2023/10/13
Good morning, William, i am glad this property location accommodates your needs, we hope to see you on your next visit to Cypress Texas

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Omar General Manager on 2023/10/13
HI April, Thank you for your Feedback. we hope to see you on your next trip.

8/10 Good

Adebayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Katherine on 2023/10/13
thank you so much for your Feeback!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Sep 2023
Response from katherine on 2023/10/13
Thank you so much for choosing us! we hope to see you back

10/10 Excellent

Jake, Rockaway

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the event we were attending and easy to find and get to
Stayed 3 nights in Jun 2023
Response from katherine on 2023/10/13
we are glad that the hotel location was the perfect one for you. we hope to see you back!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from katherine on 2023/10/13
thank you so much for your Feeback!

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The staff is Super friendly!!!
Stayed 3 nights in Sep 2023
Response from katherine on 2023/10/13
We are happy that you enjoyed your stay! the staff always will do the best that they can to provide the best service. we wait for you in a next occasion.

8/10 Good

Vaughn, Willingboro

Liked: Staff & service, property conditions & facilities
Front desk staff very courteous. Room was spacious and comfortable
Stayed 2 nights in Aug 2023
Response from katherine on 2023/10/13
thank you so much for your stay with us. we are glad that you enjoyed it!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2023
Response from katherine on 2023/10/13
thank you so much.We hope to see you here in a next opportunity.

10/10 Excellent

Tracy

Stayed 1 night in Aug 2023
Response from Katherine on 2023/10/13
Thank you so much for your Feeback!

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom: 1. The door needs 1/2 inches shaved off at the bottom or whatever to make it close better. 2. Shower head needs to be modified or have a shower door to prevent shower from sprinkle outside the shower stall. 3. Fix or replace the air vent in the shower so it exhume heat/steam out of bathroom better.
Response from Omar Arizpe General Manager on 2023/8/19
Dear Polly, Thank you so much for staying at the Courtyard Cypress, I i will take this feed back to the Leadership for consideration. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Helen

Traveled with family
Liked: Amenities
Everything was great other than the screaming child that woke me. Screaming went on for quite awhile.
Stayed 1 night in Aug 2023
Response from katherine on 2023/10/13
we are so sorry for the bad experiences with the noise. we will work in that!

10/10 Excellent

Doris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Janine

Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the ladies at the front desk for check-in and check-out, plus the amazing cook at the bistro Sunday, July 30, 2023, morning. The room was lovely and so functional. I would definitely love to return here.
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel with excellent service and amenities.
Stayed 2 nights in Jul 2023

8/10 Good

Karen L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Many shops/restaurants within walking distance. Easy to get to and parking area seemed safe, well lit. Desk server was friendly and helpful.
Stayed 4 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
It's fine.
Checking in was easy and simple. The staff were kind and courteous. Unfortunately, my room was incredibly humid to the point where the tissue and toilet paper were limp and damp. My blackout curtains also had holes in them.
Stayed 1 night in Jun 2023

10/10 Excellent

Bobby

Stayed 2 nights in Jun 2023