Courtyard

Reviews of Courtyard by Marriott Houston Intercontinental Airport

3 out of 5
Courtyard by Marriott Houston Intercontinental Airport
15838 John F Kennedy Blvd, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 676 out of 1007 reviews" "
Rating 8 - Good. 211 out of 1007 reviews" "
Rating 6 - Okay. 51 out of 1007 reviews" "
Rating 4 - Poor. 29 out of 1007 reviews" "
Rating 2 - Terrible. 40 out of 1007 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

ANDRES

The A/C was to loud
Stayed 1 night in May 2024

2/10 Terrible

Heidi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Dear Heidi, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Dwan Lightfoot, GM

2/10 Terrible

Manh Hung

Disliked: Staff & service, amenities, property conditions & facilities
I got bad experience with the staff, lost power in this hotel
Stayed 1 night in May 2024
Response from GM on 2024/5/20
Dear Manh Hung, Thank you for taking the time to share your experience. I'm sorry to hear of your frustration due to the historic storms resulting in city-wide power outages. This was an extraordinary circumstance. I understand your frustration, and I hope we get another chance to deliver an exceptional stay. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this hotel
Stayed 1 night in Mar 2024
Response from GM on 2024/5/16
Dear amber, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Dwan Lightfoot, GM

10/10 Excellent

Kaylia

Traveled with family
Everyone was wondering and everything was perfect
Stayed 2 nights in May 2024
Response from GM on 2024/5/13
Dear Kaylia, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Dwan Lightfoot, GM

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in May 2024
Response from GM on 2024/5/12
Dear Patricia, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Dwan Lightfoot, GM

10/10 Excellent

Eliana, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Dear Eliana, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Dwan Lightfoot, GM

10/10 Excellent

charlene

Liked: Cleanliness, property conditions & facilities
Took forever to catch the shuttle but excellent facility
Stayed 1 night in Apr 2024
Response from GM on 2024/5/6
Dear charlene, We take pride in providing the best accommodations and service. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the shuttle. Thank you for your time in reviewing our hotel. Best, Dwan Lightfoot, GM

4/10 Poor

Ivonne

Liked: Staff & service
Waiting too long for shuttle never came
Stayed 1 night in May 2024
Response from GM on 2024/5/6
Dear Ivonne, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. I'm very sorry for our lapse with the shuttle and that we inconvenienced you. We appreciate the feedback and hope to serve you better in the future. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for people needing airport transportation service
Stayed 1 night in May 2024
Response from GM on 2024/5/6
Dear Emily, I'm glad that our shuttle was convenient for you. We appreciate your kind feedback. Thank you for staying with us. Best, Dwan Lightfoot, GM

8/10 Good

Marny van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The advertisement said restaurant and bar on site but I found that it is only a Bistro. Very misleading.
Stayed 1 night in May 2024
Response from GM on 2024/5/4
Dear Marny van, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by any miscommunication about our Bistro. At the Bistro, we do offer light breakfast options. Guests have also enjoyed the rooftop bar about a mile away. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Dwan Lightfoot, GM

6/10 Okay

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The first woman who checked us in was not very friendly but that was the only staff who presented that way.
Stayed 1 night in May 2024
Response from GM on 2024/5/3
Dear Julia, My sincere apologies that you were not greeted at check-in with the same warmth our guests have come to expect while staying with us. I appreciate you taking the time to write, and I assure you that your comments will be reviewed with the staff. I hope we get another chance to surpass your expectations on the next visit. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

Carlisia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a comfortable place to be and not far from the airport.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/24
Dear Carlisia, What an excellent rating! I am thrilled to see that your stay was comfortable and convenient. I hope that we will be your first choice for lodging in Houston from here on out. Thank you for your business, and please come again. Best, Dwan Lightfoot, GM

10/10 Excellent

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Ritha

Stayed 2 nights in Apr 2024
Response from GM on 2024/5/12
Dear Ritha, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Stayed 1 night in Apr 2024
Response from GM on 2024/5/20
Dear Anna, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/4/21
Dear Rishi, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Dwan Lightfoot, GM

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to the airport
Stayed 1 night in Mar 2024
Response from GM on 2024/4/17
Dear George, I am happy that our crisp accommodations and proximity to the airport were just what you needed for a great stay. Thank you for your kind feedback and your patronage. We hope to welcome you back soon. Best, Dwan Lightfoot, GM

10/10 Excellent

Jeffery, Carthage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Amenities
Easy check in and check out. Beautiful comfortable room.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/11
Dear Melissa, It warms my heart to hear that you had an excellent stay from start to finish. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Houston. Best, Dwan Lightfoot, GM

4/10 Poor

Ilana

Stayed 1 night in Apr 2024
Response from GM on 2024/4/30
Dear Ilana, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paula at the front desk was fantastic. Very helpful and what a personality! The other young woman was also very good but I failed to get her name. Overall, very positive experience!
Stayed 1 night in Apr 2024
Response from GM on 2024/4/9
Dear Pamela, Thank you for being our guest and for complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Dwan Lightfoot, GM

10/10 Excellent

Marcela

Stayed 1 night in Apr 2024
Response from GM on 2024/4/30
Dear Marcela, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Dwan Lightfoot, GM

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like paying for parking.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/8
Dear Joel, We are happy to hear from you and glad to know your stay was pleasant. I am sorry that you were disappointed with the parking. In Houston as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, Dwan Lightfoot, GM

10/10 Excellent

Ernesto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from friendly staff. From the shuttle drivers to the front desk. Clean and modern room. Maybe the only thing I can suggest is a free bottle of water in the room would be nice.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/8
Dear Ernesto, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and I’ve taken note of your recommendations regarding water bottles. We hope to see you back anytime you return to the area. Best, Dwan Lightfoot, GM

10/10 Excellent

Deb

Stayed 1 night in Apr 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Deecynber

Stayed 1 night in Mar 2024

10/10 Excellent

Vivian, La Marque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night, clean and very convenient to Airport
Stayed 1 night in Apr 2024
Response from GM on 2024/4/7
Dear Vivian, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know you enjoyed our hotel's cleanliness and location. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Dwan Lightfoot, GM

10/10 Excellent

Donna

Stayed 1 night in Mar 2024

10/10 Excellent

Briana Chalmers

Stayed 2 nights in Mar 2024

10/10 Excellent

Armani

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and Everyone at this property is amazing. I love staying here when I visit.
Stayed 1 night in Mar 2024
Response from GM on 2024/4/4
Dear Armani, We appreciate your exceedingly kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming compliments regarding the level of service you received. We look forward to your next visit! Best, Dwan Lightfoot, GM

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stayed. We have a lot of places to eat near by and also staff was very friendly
Stayed 1 night in Mar 2024
Response from GM on 2024/4/1
Dear Alejandra, I am thrilled that we provided you with an exceptional stay from start to finish. We take great pride in offering the best service and accommodations in the Houston area, and we appreciate you taking notice. On behalf of the entire staff here at our Courtyard by Marriott, thank you for your business, and please visit again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

Armani

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The GM and his staff are absolutely incredible. The best hotel in the area by far. So friendly and very family oriented.
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/30
Dear Armani, We are so glad you had an incredible stay with us here at the Courtyard by Marriott Houston Intercontinental Airport! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area. Best, Dwan Lightfoot, GM

10/10 Excellent

Joanne

Comfortable room with airport shuttle. Breakfast was good but not included.
Stayed 1 night in Mar 2024
Response from GM on 2024/3/29
Dear Joanne, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely clean and comfortable. The Bistro made me a delicious supper when I arrived. The staff were super friendly and courteous. I think I had one of the best showers of my life. I would absolutely stay here again. My only issue were the planes flying overhead so I recommend bringing ear plugs. 😊
Stayed 1 night in Mar 2024
Response from GM on 2024/3/26
Dear Melanie, Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed nearly every aspect of your stay at our Courtyard by Marriott. Thank you for sharing this kind review, and please come back to see us anytime we can be of service. Best, Dwan Lightfoot, GM

10/10 Excellent

Armani

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & staff
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/25
Dear Armani, Offering beautiful accommodations and cheerful service is our goal. We are happy you had a great stay, and your feedback is very much appreciated. Thank you for staying at Courtyard by Marriott Houston Intercontinental Airport, and please come see us again. Best, Dwan Lightfoot, GM

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe , quiet, clean , Starbucks coffee , nice staff
Stayed 1 night in Mar 2024
Response from GM on 2024/3/25
Dear Elizabeth, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Dwan Lightfoot, GM

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy from airport
Stayed 1 night in Mar 2024
Response from GM on 2024/3/24
Dear Angela, Thank you for staying with us! It is great to know that our airport location was a major factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Best, Dwan Lightfoot, GM

8/10 Good

Vivian, La Marque

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel being so close to airport for early morning flight is awsome. The beds are hard for my liking but the hotel was clean and the staff was friendly.
Stayed 1 night in Mar 2024
Response from GM on 2024/3/21
Dear Vivian, We appreciate your kind words! Thank you for letting us, and other travelers, know you enjoyed your time at the Courtyard by Marriott Houston Intercontinental Airport. We loved hosting you and hope to do so again someday. Best, Dwan Lightfoot, GM

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was super helpful when we couldn’t find the shuttle at the airport. Also, very friendly and thorough when we got there.
Stayed 1 night in Mar 2024
Response from GM on 2024/3/19
Dear Kerrie, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Dwan Lightfoot, GM

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful, the staff is awesome, I just don’t like that there’s no bar at the location to stay available for later hours, around 10pm they’re shutting things down. But overall the stay was good, nice and clean rooms.
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/18
Dear Briana, We loved hosting you! Thank you not only for your business but also for this uplifting review. We are proud to have been a part of your trip and hope you will return someday. Best, Dwan Lightfoot, GM

10/10 Excellent

Madison

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, staff very helpful
Stayed 1 night in Mar 2024
Response from GM on 2024/3/18
Dear Madison, Spotless rooms and friendly service tend to make for a superb stay. Thank you so much for sharing this excellent review and telling us how much you enjoyed your time at our Courtyard by Marriott. We look forward to welcoming you back soon! Best, Dwan Lightfoot, GM

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole, Strongsville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, Room was good for the price, and Starbucks on site.
Stayed 1 night in Mar 2024
Response from GM on 2024/3/12
Dear Nicole, It's great to hear that you had a wonderful stay at our Courtyard, and we're thrilled that we could meet all your expectations. Thank you for being our valued guest and for taking the time to share your feedback. We truly appreciate your business and can't wait to welcome you back again soon! Best, Dwan Lightfoot, GM

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Laurie

Stayed 1 night in Mar 2024