Staff was very friendly and helpful. Pool is actually smaller than it seems in pictures, you can't swim in it. Breakfast was pretty sad, just cold cereal, plain bagels, and oatmeal packets. No juice. No fruit. No muffins. Looks like they had a waffle maker and juice machine, but they were broken. Someone left the side door open and the entry way was filled with hundreds if not thousands of dead moths in the morning. Our room only had a portable AC unit, and it was 90+ degrees in Hot Springs when we were there. Room temp never got below 79. Quite toasty.