Standard Room, 1 King Bed, Accessible, Corner (with Single Sofabed;Larger Room) | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Best Western The Plaza Hotel

2.5 out of 5
Best Western The Plaza Hotel
3253 N Nimitz Hwy, Honolulu, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 834 out of 1697 reviews" "
Rating 8 - Good. 493 out of 1697 reviews" "
Rating 6 - Okay. 231 out of 1697 reviews" "
Rating 4 - Poor. 85 out of 1697 reviews" "
Rating 2 - Terrible. 54 out of 1697 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything! The pool was open, the bed was cozy, a lot has went into making sure I felt welcomed, breakfast was delicious and the staff were great!!
Response from Guest Services on 2024/4/30
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found everything to your liking. Your satisfaction is our top priority, and we're glad that our amenities, comfortable accommodations, delicious breakfast, and friendly staff contributed to a memorable experience. If you ever find yourself back in the area, we'd be delighted to welcome you back for another enjoyable stay!

8/10 Good

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a good location but they will charge separately for the parking $40 a day.
Stayed 7 nights in Apr 2024

10/10 Excellent

Laura E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very close to the airport
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/30
We're delighted to hear that you enjoyed your stay with us and found our location convenient. If you have any further feedback or if there's anything we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit to the area!

8/10 Good

Thomas

Traveled with partner
Liked: Staff & service, amenities
First time in Hawaii and only used the room to sleep in.
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/4/30
Thank you for your feedback. We're pleased to hear that you had a positive experience overall. If there are any areas where you think we could improve to earn that extra star next time, please feel free to let us know. We value your input and strive to make every guest's stay as enjoyable as possible.

8/10 Good

Marius

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Honolulu Airport which is convenient
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/30
We're pleased to hear that our proximity to the Honolulu Airport was convenient for you. If there's anything else you enjoyed about your stay or any suggestions you have for improvement, please feel free to share. We value your feedback!

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, clean place. Definitely would recommend anyone to stay at the hotel.
Stayed 6 nights in Apr 2024
Response from Guest Services on 2024/4/30
Thank you for your kind words! We're delighted to hear that you found our staff friendly and our hotel clean. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Aki

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast is really hard to serve. Always long line.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/27
We appreciate your feedback regarding breakfast. We apologize for the inconvenience of long lines during breakfast service. Your comments are valuable, and we'll work to improve our breakfast process to make it more efficient and enjoyable for our guests. Thank you for bringing this to our attention, and we hope to provide a better experience for you in the future

6/10 Okay

Harley

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/27
Thank you for your review. We're sorry to hear that your experience fell short of your expectations. If there are any specific areas where you feel we could improve, please let us know so we can address them accordingly. Your feedback is important to us, and we hope to have the opportunity to enhance your experience on your next visit.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet in the hotel. We would stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/27
Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stay before cruising
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/27
We're delighted to hear that you had a great experience during your overnight stay before your cruise! If there's anything else we can assist you with or if you have any feedback to share, please feel free to let us know. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

beverly, franklin

Liked: Cleanliness, property conditions & facilities
fine
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Mahalo for staying with us

10/10 Excellent

Dori

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/24
Thank you for your feedback

8/10 Good

Tack Yuen

Traveled with partner
This hotel is convenient and easy to get around.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Mahalo for your stay and positive feedback.

10/10 Excellent

Christy Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Great and helpful staff.
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/24
Mahalo for your stay and positive feedback.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Mahalo for staying with us. We hope to serve you in the future

6/10 Okay

curt

Traveled with family
Liked: Staff & service
We booked late, Because a weather canceled flight. We were charged additionally for four occupants and at the front desk of hotel, we were charged another $30 for a roll out bed and didn’t think that was an appropriate charge. Room was ok, water pressure was low in shower, breakfast was fine and staff was nice.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
We thank you for your feedback as it helps us improve our guest service experience.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver was kind,helpful,couteous to my grand daughter travelling by herself first time overseas.Thankyou...Grandma👍
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Mahalo for your feedback. We will be sure to share our feedback with our shuttle driver.

8/10 Good

Xinyun

Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Thank you for your feedback

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very helpful and courteous. They made my stay very welcoming and enjoyable. Definitely would recommend everyone book their stay here
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/4/24
Thank you for your feedback, your positive feedback helps improve our guest service experience.

8/10 Good

Russell

Traveled with partner
Very noisy. Not much around it. Further from the piers than I thought.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Mahalo for your feedback

6/10 Okay

Kang

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Mahalo for your feedback

6/10 Okay

Ameer

Liked: Cleanliness, property conditions & facilities
It was cool
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Thank you for your stay, we hope to serve you again in the future

8/10 Good

Grzegorz, Brooklyn

Liked: Property conditions & facilities
N/a
Stayed 2 nights in Feb 2024
Response from Suzanne on 2024/4/26
Aloha Grzegorz,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

8/10 Good

Daniel

Liked: Amenities
Clean and friendly staff. Queen size beds would be great for families. Offer breakfast at 6am for early morning flights. Offer half hourly shuttles to the airport instead of hourly.
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/26
Aloha Daniel,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for overnight in Honolulu, close enough for use to walk (about 20 minutes), staff were very friendly, there are some places behind the hotel for buying some basic food and drinks. The hotel is a little dated but that is OK with us.
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/26
Aloha Peter,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly.
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/26
Aloha Elizabeth,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/26
Aloha Patricia,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

8/10 Good

Frederick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a stopover. Clean comfortable rooms. Noticeable highway noise. Not much dining or shopping nearby.
Stayed 1 night in Mar 2024
Response from Suzanne on 2024/4/26
Aloha Frederick,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Humberto, Fontana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Suzanne on 2024/4/26
Aloha Humberto,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

6/10 Okay

Elaine

Stayed 3 nights in Apr 2024
Response from Guest Services on 2024/4/13
Mahalo for staying with us. We appreciate your review.

10/10 Excellent

Tyson, CASPER

Convenient and complimentary shuttle a plus!
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/11
Mahalo for your review Tyson!We're pleased to hear our shuttle services served your travel needs. We hope to have the pleasure of seeing again in the future.

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend it
Stayed 5 nights in Apr 2024
Response from Guest Services on 2024/4/11
Mahalo for choosing to stay with us Elizabeth! We appreciate your review and hope to see you again.

8/10 Good

Eugene

Traveled with group
Liked: Staff & service
Nice and helpful staff. Close to airport
Stayed 2 nights in Apr 2024
Response from Suzanne on 2024/4/10
Aloha Eugene,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

8/10 Good

Ajeet, San Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Suzanne on 2024/4/10
Aloha Ajeet, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/10
Aloha Paula,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

6/10 Okay

Nikki C

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
not an attractive hotel - all brown & yellow colours; the area was near the highway so no attractive scenery & was in a seemingly industrial area; maybe that's what you get 4 being close to the pier?
Stayed 1 night in Mar 2024
Response from Suzanne on 2024/4/10
Aloha Nikki,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Danelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Room service was great
Stayed 4 nights in Mar 2024
Response from Suzanne on 2024/4/26
Aloha Danelia,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and free airport shuttle for us.
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/10
Aloha Keri,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

8/10 Good

Theveny, ROWLETT

Traveled with partner
Staff was very friendly & helpful. It’s a pity you can not get a breakfast to go when you have a 7am flight. I am sure most people will really appreciate this gesture from the hotel.
Stayed 1 night in Mar 2024
Response from Suzanne on 2024/4/10
Aloha Theveny,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/10
Aloha Daniel, Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/10
Aloha Ian,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

8/10 Good

Gary, North Las Vegas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Firts trip here...everything was very good.this time 1 star. We were put in the OLD 50's motel. Rome was good, but, no elevator (5 pieces of luggage to haul down the steps) and I loved being right near the dumpsters...especially on trash day....the truck cane at 6:15am. A 1/4" gap around the door meeds weather stripping.
Stayed 1 night in Apr 2024
Response from Suzanne on 2024/4/10
Aloha Gary,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon. Mahalo Nui Loa,Best Western The Plaza Hotel

6/10 Okay

Gary

Traveled with partner
Liked: Staff & service
Older property near the airport. Was probably really nice in its day. Nothing good or bad to say. Served our needs but wouldn’t want to stay more than the 2 nights.
Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/11
Mahalo for staying with us, Gary. We appreciate your honest review.

10/10 Excellent

Anne

Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Mahalo for your stay and positive feedback.

10/10 Excellent

MARY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Easy walk for a quick meal at McDonalds. Pool area very inviting.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/4
We're delighted to hear that you enjoyed your stay with us! It's great to know that you found our rooms comfortable and appreciated our pool area. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excellent

Tricia, Lutherville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Walk to airport!
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/4/4
Mahalo for the perfect rating! We appreciate you staying with us and hope to serve you again in the future! A hui hou!

8/10 Good

terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was unable to find shuttle to hotel was told at hotel that we had to phone
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/4/4
I apologize for the inconvenience you experienced in finding the shuttle. It's common for hotels to require guests to call for shuttle service, but I understand this may not have been clearly communicated beforehand. If you have any further feedback or need assistance, please don't hesitate to let me know.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N-a
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/4/4
I'm glad to hear that you had a fantastic experience! If you need any assistance or have any other feedback, feel free to let me know. Mahalo!

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was perfect for our stay after a long flight. Close to the airport. The shuttle was right there to pick us up. The shower was a bit rough with the water pressure but bed were comfy enough.
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/4/4
Thank you for sharing your experience. I'm glad to hear that the hotel's proximity to the airport and shuttle service worked well for you, despite the shower pressure. If you have any further comments or need assistance in the future, feel free to reach out. Safe travels!

10/10 Excellent

marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and free breakfast was an added plus. Enjoyed our stay
Stayed 2 nights in Mar 2024
Response from Guest Services on 2024/4/4
I'm delighted to hear that you enjoyed your stay at the hotel, particularly appreciating the amenities like the pool and the complimentary breakfast. Your satisfaction is paramount, and it's fantastic to know that these aspects added value to your experience. If there's anything else you'd like to share or if you have any further feedback, please don't hesitate to let me know. Your insights are valuable, and I'm here to assist you in any way I can. Wishing you many more enjoyable travels ahead!