- Liked: Staff & service
- Disliked: Cleanliness, amenities, property conditions & facilities
The service was OK and most staff were nice and friendly. The place was by a cemetery so it’s a little creepy. Noisy from 7am as it there was a building site to the other end of the hotel. I didn’t like the overall cleanliness of the room as the carpet had stains everywhere. The gym was closed for refurbishment and this was not mentioned before the booking and during check in. No alternatives provided by the hotel. They blamed it on the coronavirus but the hotel that I stayed in before and after Emperor managed to keep their gyms open. They should have sufficient staff to sanitise and keep up with the cleanliness of their gym just like other hotels did.