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The Mercer

Photo gallery for The Mercer

Primary image
Premium bedding, down comforters, Select Comfort beds, in-room safe
Premium bedding, down comforters, Select Comfort beds, in-room safe
Premium bedding, down comforters, Select Comfort beds, in-room safe
Premium bedding, down comforters, Select Comfort beds, in-room safe

Overview of The Mercer

VIP Access

The Mercer

4.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks
Map
29 Jervois Street, Sheung Wan, Hong Kong

Explore the area

  • Popular LocationHong Kong - Macau Ferry Terminal4 min walk
  • Popular LocationVictoria Harbour7 min walk
  • Popular LocationLan Kwai Fong8 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)34 min drive

VIP Access

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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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About this area

Hong Kong

The Mercer is located in Central & Western District, a neighborhood in Hong Kong, and is in the entertainment district and near a metro station. Soho and Lan Kwai Fong are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit The Hong Kong Observation Wheel and Ocean Park. Hong Kong Disneyland and Hong Kong Zoo and Botanical Gardens are also worth visiting. Guests appreciate the hotel's convenience to public transportation: Hong Kong Station is 13 minutes by foot.
Visit our Hong Kong travel guideOpens in a new window
Map

What's nearby

  • PMQ - 4 min walk
  • Hong Kong - Macau Ferry Terminal - 4 min walk
  • Soho - 6 min walk
  • Victoria Harbour - 7 min walk
  • Lan Kwai Fong - 8 min walk

Getting around

  • Hong Kong Sheung Wan Station - 2 min walk
  • Hong Kong Station - 13 min walk
  • Hong Kong International Airport (HKG) - 34 min drive

About this property

The Mercer

Art Deco Hong Kong hotel in Central & Western District, walk to Victoria Harbour
This smoke-free hotel features a 24-hour fitness center, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and limo/town car service are onsite.
The Mercer offers 55 air-conditioned accommodations with laptop-compatible safes and espresso makers. Select Comfort beds feature down comforters and premium bedding. 42-inch LED televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, designer toiletries, and complimentary toiletries.

This Hong Kong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Languages spoken

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Things to do

  • 24-hour fitness center

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch LED TV
  • Cable channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge

More

  • 4G LTE smartphone data speed
  • Desk
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Smartphone
  • Smartphone free calls (unlimited)
  • Smartphone data usage (unlimited)
  • Window screens

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Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Mercer Boutique
Mercer Boutique Hong Kong
Mercer Boutique Hotel
Mercer Boutique Hotel Hong Kong
Mercer Hong Kong Hotel
Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong Hotel
Citadines Mercer Hotel
Citadines Mercer
The Mercer Boutique Hotel
Citadines Mercer Hong Kong Aparthotel
Citadines Mercer Aparthotel
The Mercer Hong Kong
The Mercer Hotel
The Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 440 out of 944 reviews
5 - Excellent 47%
Rating 4 - Good. 396 out of 944 reviews
4 - Good 42%
Rating 3 - Okay. 61 out of 944 reviews
3 - Okay 6%
Rating 2 - Poor. 29 out of 944 reviews
2 - Poor 3%
Rating 1 - Terrible. 18 out of 944 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

5.0/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of restaurants around. Near the SOHO and Lan Kwai Fong and Donki where you can do late night shopping and eating. Room is clean. TV with lots of channel and you can view Netflix and Youtube on the big screen. Bed is too soft.
Stayed 1 night in Oct 2020

1/5 Terrible

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing..no view..the lay out not good. No aminites ..no break fast room...staff not cooperative..they even did not assist to take a taxi
Stayed 4 nights in Jan 2020

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, lovely environment.
Great stay - the hotel is really clean, rooms are surprisingly large, and it's good value for money.
Stayed 3 nights in Jan 2020

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable
kitchen was available, but calatory was not provided. if you will have small dishes in room, you had better prepare them by yourself.
Stayed 1 night in Jan 2020