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Reviews of Star City Hotel - Causeway Bay

2.5 out of 5
Star City Hotel - Causeway Bay
Room D, 4/F, Haywood Mansion, No 57 Paterson Street, Causeway Bay, Hong Kong

Reviews

6.0
Rating 10 - Excellent. 6 out of 35 reviews" "
Rating 8 - Good. 10 out of 35 reviews" "
Rating 6 - Okay. 4 out of 35 reviews" "
Rating 4 - Poor. 6 out of 35 reviews" "
Rating 2 - Terrible. 9 out of 35 reviews" "

7.0/10

Cleanliness

5.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

8/10 Good

SAN YU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Hao Yang

Stayed 1 night in Feb 2024

2/10 Terrible

AMOS

Disliked: Staff & service
I think this is my first ever negative review and this is specially dedicated to the lousy service and absolutely disastrous experience I had at the stay. There was no working staff in the property when I checked in late at night. I was also stuck outside my room door for almost 1 hour due to their technical issues where the barcode couldn't be scanned by the door censor when I want to open the door. NO GROUND STAFF PRESENT TO ASSIST. Imagine the anguish I WAS GOING THRU AND EVEN HAD TO PEE AT THAT MOMENT! When I called the hotline, the staff sounds irritated and wasnt very helpful. Kept calling and even rejected my call. FEELING HELPLESS, Have to used MY OVERSEAS line of mine to call in AND IT THEN WENT THROUGH. Raised my voice a little, and only then he tell me to wait. Waited almost 30 mins for a lady to appear. After checking, she went to her stores and retrieve the key to manually open the door. Worst stay ever.
Stayed 1 night in Jul 2023

8/10 Good

ALICIA

Na
Stayed 1 night in Jun 2022

10/10 Excellent

Ho yin eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
沒有不滿意 各位方面都不錯
Stayed 1 night in Jun 2022

6/10 Okay

Rai

Disliked: Staff & service
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020
Response from Reception on 2020/7/30
尊貴的客人, 感謝您的蒞臨, 得悉閣下滿意本酒店的服務, 我們深感榮幸, 亦是對我們酒店服務的一種肯定. 對於閣下的稱讚, 我們將視為本酒店的推動力, 鞭策我們不斷提升服務及管理質素. 我們期待 閣下再一次下榻我們星港酒店, 讓我們有機會再次為您提供用心的服務. 謝謝!

4/10 Poor

Verified traveler

The projector was full of japanese porn movies and live web cams
Stayed 6 nights in Nov 2019
Response from RECEPTION on 2019/11/26
Distinguished guests,thank you for your patronage,we are very sorry that we have not been able to provide you with a pleasant and enjoyable experience. First of all, thank you for your valuable comments, let us know the inadequacies of this hotel, and constantly improve and enhance us,Service and management standards, willing to make every guest feel at home,thank you

2/10 Terrible

Wai Ching

Disliked: Room comfort
Horrible experience
First of all, it is not a hotel, just like AB&B, The property is a residential block in CWB, I was questioned by the security guard when entered into the building coz I am not their resident or properties owners. After that there is no indication for lobby and I had to wait outside of the door for minutes. I was assisted at the first room of the floor which you can image how much of annoyance when everyone close and open the main door, more than 20-30 times the whole nite until 230am.... it was really a horrible experience I had ever before! I felt unsafe and so so stupid to make this choice.
Stayed 1 night in Oct 2019
Response from RECEPTION on 2019/11/26
Distinguished guests,thank you for your patronage,we are very sorry that we have not been able to provide you with a pleasant and enjoyable experience. First of all, thank you for your valuable comments, let us know the inadequacies of this hotel, and constantly improve and enhance us,Service and management standards, willing to make every guest feel at home,thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from matt on 2019/9/18
thank you and hope to see you again

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from reception on 2019/8/14
thank you

8/10 Good

Yue

Stayed 1 night in Jan 2024

4/10 Poor

GO

Disliked: Amenities, property conditions & facilities
マンションのワンフロアにありわかりにくく、マンションの管理人もホテルがあることをわかっていないようだった。偶然ほかの宿泊者が鍵を開けてくれてついて行った。ハウスキーパーがいて､オーナーと連絡を取ってくれてマンション入室用のパスワードと部屋の鍵を開けるQRコードをもらった。そのスタッフは親切だった。禁煙のはずの部屋はタバコ臭くて気持ちが悪くなった。駅近く空港までのA21のバス停が近く立地は100点施設は0点値段はマイナス100点。
Stayed 1 night in Oct 2023

6/10 Okay

wing han

Stayed 2 nights in Feb 2023

2/10 Terrible

Wah ping

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Che ming

Stayed 1 night in Aug 2022

2/10 Terrible

Man sing

Stayed 1 night in Aug 2022

6/10 Okay

Pok Man

Liked: Cleanliness
Disliked: Staff & service
照片中有浴缸但上到去沒有
Stayed 1 night in Jul 2022

10/10 Excellent

Tam

Stayed 1 night in Jul 2022

2/10 Terrible

Wai kei

Stayed 1 night in Jul 2022

10/10 Excellent

Po Leung

Stayed 1 night in Jun 2022

2/10 Terrible

Ka Ho

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Huantang

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

2/10 Terrible

Man hei

Stayed 1 night in Sep 2021

8/10 Good

Nekojiru, Tokyo

Business traveler
Disliked: Staff & service
民泊のようなマンションの一室で、清潔感はありますが、ホテルという感じではないです。 私は1人だったから大丈夫ですが、カップルとかだと盛り下がっちゃうと思います。
Stayed 3 nights in Oct 2019
Response from reception on 2020/2/24
thank you and hope to see you again

4/10 Poor

Tin Yau

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from reception on 2020/2/14
Distinguished guests,thank you for your patronage,we are very sorry that we have not been able to provide you with a pleasant and enjoyable experience. First of all, thank you for your valuable comments, let us know the inadequacies of this hotel, and constantly improve and enhance us,Service and management standards, willing to make every guest feel at home,thank you

8/10 Good

Verified traveler

Stayed 6 nights in Dec 2019
Response from Reception on 2020/1/9
尊貴的客人, 感謝您的蒞臨, 得悉閣下滿意本酒店的服務, 我們深感榮幸, 亦是對我們酒店服務的一種肯定. 對於閣下的稱讚, 我們將視為本酒店的推動力, 鞭策我們不斷提升服務及管理質素. 我們期待 閣下再一次下榻我們星港酒店, 讓我們有機會再次為您提供用心的服務. 謝謝!

4/10 Poor

MMG

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
在住宅大廈內的劏房，不明白為何可以稱得上是酒店，甚至令人懷疑是無牌經營旅館。房間很小，隔音效果極差，外面有任何人出入都可以清晰聽到。唯一可以接受的是房間尚算整潔，裝修稍新及有格調。
Stayed 1 night in Dec 2019
Response from receotion on 2019/12/22
尊貴的客人, 感謝您的惠顧, 我們非常抱歉未能為 貴客提供一個令您滿意愉快的入住體驗. 首先謝謝您的寶貴意見, 讓我們瞭解本酒店不足之處, 從而不斷改善, 提升服務及管理水準, 願讓每位 貴客賓至如歸

6/10 Okay

lolo

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from reception on 2019/12/8
thank you and hope to see you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from receptuon on 2019/12/6
thank you and hope to see you again

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
ホテルというよりモーテル
ホテルというよりモーテル。夜の０時を過ぎて到着したら正面玄関はしまっていて、係員もおらず、どうしたらよいか途方に暮れた。 たまたま別の宿泊者が入館する時に入って、受付のある部屋にたどりつけたが、普通のフロントのあるホテルだと思って行くと戸惑うことになる。
Stayed 2 nights in Nov 2019
Response from Reception on 2019/12/8
Distinguished guests,thank you for your patronage,we are very sorry that we have not been able to provide you with a pleasant and enjoyable experience. First of all, thank you for your valuable comments, let us know the inadequacies of this hotel, and constantly improve and enhance us,Service and management standards, willing to make every guest feel at home,thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Reception on 2019/11/26
thank you and hope to see you again

10/10 Excellent

NODA, 神奈川

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良いホテルでした。狭いながらも機能的で、コーズウェイベイの駅からも非常に近いので、アクセスが抜群に良かったです。ただホテルにたどり着くのに苦労しました。受付はheywoodマンションの9階の別の名前のホテルでチェックインをする必要があります。その後4Fに移動し部屋に通される感じです。 アメニティは、タオル、スリッパ、水、コーヒー、歯ブラシなどが用意されており、設備は冷蔵庫、ドライヤー、プロジェクターのTV?、電気ケトル、エアコン、水回り設備と不便することがありませんでした。 なぜかプロジェクターは見ることができませんでしたが…またホテルが入っているマンションには24時間管理人さんが常駐してますし、ホテルスタッフも24時間いらっしゃるそうです。(ホテルスタッフは9階にしかいません)ホテルに入室するのもオートロックがあるので、女性も安心して泊まれるのではないかと思います。ホテルのオートロックの暗証番号を入力する際、なぜか数字が全て表示されませんが、表示されている数字を全てタッチすると、暗証番号が入力できるようになります。(行けば意味がわかります)値段の割にとても素晴らしいホテルでした。また香港にいく機会があれば利用したいと思います。ありがとうございました。
Stayed 1 night in Oct 2019
Response from Reception on 2019/11/26
thank you and hope to see you again

8/10 Good

yick

Traveled with partner
Liked: Cleanliness, staff & service
本地人住這種酒店有些奇怪…有趣…只是住那天不忿回家睡而臨時揀的算便宜的選擇。點係食街附近那些CWB 舊樓區, 旺中靜, 老實說, 有錢想在這買個單位…(發夢)。這房間房間超細, 100 零呎 連廁所。佈裝雖簡單但算是有點配搭。用的東西有點品味, 不過不夠簡潔得輕易清潔。重要的俱: 床, 硬身床褥, 不過我沒問題; 床長度很短, 我160cm 不夠, 訓落去都有FEEL 到床褥尾, …有趣, 床單被鋪夠清潔, OK。 另一點, 廁所, 花灑頭站不種, 沖涼有點辛苦, 用的有點特式, 但水掣不好擰。黑色馬桶…嗯… 洗手盤的可一讚。沒供應拖鞋, 但櫃檯又沒說, 感覺不好啊, 小瑕疵
Stayed 1 night in Sep 2019
Response from reception on 2019/10/3
尊貴的客人, 感謝您的惠顧, 我們非常抱歉未能為 貴客提供一個令您滿意愉快的入住體驗. 首先謝謝您的寶貴意見, 讓我們瞭解本酒店不足之處, 從而不斷改善, 提升服務及管理水準, 願讓每位 貴客賓至如歸

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay. A not too big room with dedi
Stayed 1 night in Sep 2019
Response from matt on 2019/9/18
thank you and hope to see you again