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Response from Metropark Hotel Causeway Bay Hong Kong on 2020/6/23
Thanks very much for your kind review. We are delighted to know how much you appreciated our services, free scheduled hotel shuttle and found our location to your liking. As for the rooms, we do have different size for various room types. Please visit our hotel official website for more details. Hope to see you again soon!
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/6/18
Thank you so much for your kind review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/5/25
Thank you so much for your review. We hope to see you again soon!
6/10 Okay
Ms.B
Traveled with family
2020/5/16
Disliked: Amenities
The front desk staff wasn't friendly and not very helpful.Rooms are spacious but the washroom area isn't very clean especially the shower area. The staff in the restaurant was kind and helpful. The pool and gym were closed
Ms.B
Stayed 1 night in May 2020
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/5/20
Thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations.
Staffs are polite and helpful. Hotel room clean and lifts cleaned quite often. Guests' and visitors' temperature checked during arrival to prevent cross infection of Covid-19.
Verified traveler
Stayed 2 nights in Feb 2020
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/4/23
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
Service and staff attitude are excellent. A rare find in HK. Comfortable room and very close to MTR. Highly recommended.
Imelda
Mel
Stayed 14 nights in Mar 2020
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/4/3
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our services, facilities as well the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
Staff Friendly but the timing was poor given current issues in HK. Pool and gym closed - we paid for executive room upgrade but the reception staff didn’t tell us the exec lounge also closed and we had to complain to get some ( not all) of our money back. Hotel has a decent location but overall we felt they could have done more to explain what was going on and not charge for specious upgrades
Andy
Stayed 4 nights in Feb 2020
Response from Metropark Hotel Causeway Bay on 2020/2/18
Thank you for sharing your experience following your recent visit with us. Please accept our sincere apologize for those unpleasant experiences and hope it will not mar your overall impression of our hotel. The hotel would pay attention to the problem continuously and won't let the situation happening again. We whole-hearted in inviting you to experience our improvement and looking forward to serving you again soon.
Great location, great price. very generous buffet breakfast.
Verified traveler
Stayed 2 nights in Jan 2020
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/2/3
Thank you very much for your wonderful review. We are glad that you find most of the elements you need at our hotel and your stay with us was an enjoyable one. Our staff are so proud of your compliments on the service provided. We hope to welcome you again soon!
location is very good. Easy access to subway. Many restaurants nearby.
Verified traveler
Stayed 10 nights in Jan 2020
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/2/1
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our services, facilities as well the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
Clean room, good location and service, but lacking
Decent location and clean. The room was pleasant but smaller than the pictures.
If you like hot showers, the water does not get that hot and it barely lasted long enough for one person to shower. The amenities were also a bit on the sparse side
Mackenzie
Stayed 3 nights in Jan 2020
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/2/1
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
8/10 Good
Verified traveler
Traveled with partner
2020/1/24
Liked: Cleanliness, staff & service, amenities
Convenient location. Good music in Vic’s Pub. Amazing view at top floor.
Verified traveler
Stayed 4 nights in Jan 2020
Response from Metropark Hotel Causeway Bay on 2020/1/31
Thanks very much for your kind review. We are delighted to know how much you appreciated our rooftop outdoor Swimming Pool and found our location to your liking. Hope to see you again soon!
Location is convenient and lots of eateries / convenience stores and supermarkets nearby. Staffs are friendly and helpful. The airport express shuttle bus stop just in front of the hotel entrance as well.
Verified traveler
Stayed 3 nights in Jan 2020
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/1/20
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
8/10 Good
Verified traveler
2020/1/17
Liked: Cleanliness
Verified traveler
Stayed 3 nights in Jan 2020
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/1/20
Thank you so much for your review and we hope to see you again soon!
We loved the area and the staff at the hotel was incredibly nice! The rooms are definitely a little dated but really well kept and we would stay again.
Verified traveler
Stayed 2 nights in Dec 2019
Response from Metropark Hotel Causeway Bay on 2020/1/9
Thank you very much for your wonderful review. We are glad that you find most of the elements you need at our hotel and your stay with us was an enjoyable one. Our staff are so proud of your compliments on the service provided. We hope to welcome you again soon!
6/10 Okay
Weera
2020/1/1
Liked: Cleanliness, staff & service
Disliked: Room comfort
Could be better
Stay at club room for lounge access, but lounge close at 7 pm. while open at 10 am. Quite short service hours. In-room internet speed quite a bit slow also to water pressure is not strong.
Weera
Stayed 2 nights in Dec 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2020/1/10
Thanks very much for your kind review. We have taken careful note of your valuable input and we shall make improvement where needed accordingly. Hope to see you again soon!
The location is great. It’s so convenient to get around by all traffic. We got a free upgrade to harbour view room. It’s so relaxing spending an happy hour at the lounge. The beds are comfortable and everything is clean. But this time we don’t get the welcome fruit plate after checking in.
Sarah
Stayed 6 nights in Dec 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/12/16
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
fantastic. Great people, great property, great location.
thomas
Stayed 1 night in Dec 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/12/10
Thank you very much for your wonderful review. We are glad that you find most of the elements you need at our hotel and your stay with us was an enjoyable one. Our staff are so proud of your compliments on the service provided. We hope to welcome you again soon!
Bed was a bit too firm for me. Didn't like the down pillow
Verified traveler
Stayed 6 nights in Nov 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/12/9
Thanks for taking the time to share your experience following your recent stay at our hotel. We appreciate your suggestion and please be assured that we have taken note of your feedback for further enhancement. Please stay in touch and we look forward to welcoming you again.
Was very impressed with the service especially help and professionalism of your night staff on the 2/12 (?) named Cynthia who was extremeley helpful and patience in helping me print some document. I would like to take this opportunity to once again thank her. With services like this I will definitely return.
Verified traveler
Stayed 3 nights in Nov 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/12/5
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
6/10 Okay
Verified traveler
Traveled with family
2019/11/30
Liked: Staff & service
Service was excellent but the hotel room had an unpleasant smell probably because of the filters/vents needed service. Location was very convenient. Nice views.
Verified traveler
Stayed 6 nights in Nov 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/12/2
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our services, facilities as well the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
10/10 Excellent
Verified traveler
2019/11/29
Verified traveler
Stayed 8 nights in Nov 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/11/29
Thank you so much for your review, we hope to see you again!
8/10 Good
Verified traveler
2019/11/26
Verified traveler
Stayed 1 night in Oct 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/11/27
Thank you so much for your review and we hope to see you again!
The convenient of the hotel for me to go to the places I wanted to go.
Verified traveler
Stayed 4 nights in Nov 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/11/23
Thank you very much for your wonderful review. We are glad that you find most of the elements you need at our hotel and your stay with us was an enjoyable one. Our staff are so proud of your compliments on the service provided. We hope to welcome you again soon!
A very good choice for the price paid. Amenities in the room ie. disposable slippers, combs, tooth brushes/ pastes, water, etc r all there. Workers r polite n helpful. Location is ideal. I will always stay here when I go to Hong Kong. An excellent choice for the price paid.
Verified traveler
Stayed 8 nights in Oct 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/11/4
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
The situation is great at this hotel 2 min walk to Trams and mtr and under 10 mins to the shopping area of Causeway Bay
Verified traveler
Stayed 5 nights in Oct 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/10/28
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
The Concierge was able to get me in a cab, on a train or walking in the correct direction every morning. Exceptionally friendly and helpful staff.
Verified traveler
Stayed 5 nights in Oct 2019
Response from Metropark Hotel Causeway bay Hong Kong on 2019/10/22
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
Excellent service. Good location. Clean and comfortable.
Belinda
Stayed 4 nights in Oct 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/10/16
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
This hotel is realy nice the people/staff are realy helpful, the location is good for Metro links, plenty of shops and places to eat, during our stay the protests we're ongoing but we never felt unsafe at all .
John
Stayed 3 nights in Oct 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/10/10
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
Service is excellent and rooms have nice harbour views. Hotel buffet is a bit expensive but overall service is excellent.
Verified traveler
Stayed 3 nights in Oct 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/10/9
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
With poor service Price is high, most of staff is long face.
Feeling not comfort
Verified traveler
Stayed 1 night in Oct 2019
Response from Metropark Hotel Causeway Hong Kong on 2019/10/8
Thanks very much for your kind review. We are delighted to know how much you appreciated our services, room and found our location to your liking. Simultaneously, we have also taken careful note of your valuable input and we shall make improvement where needed accordingly. Hope to see you again soon!
Hotel staff at Metropark are super helpful and took initiative to help customers feel welcome.
nora
Stayed 4 nights in Sep 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/10/2
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
8/10 Good
Verified traveler
Traveled with partner
2019/9/22
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay at Metropark and the staff were very good and helpful. The location is very convenient and the shuttle to Hong Kong Central Metro excellent.
It was annoying that even though we were in a non smoking room the guest in the next room (also a non smoking room) smoked and the fumes came into our room via the bathroom.
Verified traveler
Stayed 3 nights in Sep 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/9/23
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
6/10 Okay
Verified traveler
2019/9/21
Verified traveler
Stayed 8 nights in Sep 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/10/9
Booked room with description on Hotels.com saying standard room has a bathtub. Unfortunately, the description is inaccurate. Fortunately, the hotel staff took steps to mitigate the disappointment. Suggest description be updated to reflect accurate details and manage expectations.
Verified traveler
Stayed 2 nights in Sep 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/9/17
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
Convenient, clean and functional medium cost hotel, easily accessible via Island Line, and good for Tin Hau and Victoria Park
Verified traveler
Stayed 2 nights in Sep 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/9/17
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our services, facilities as well the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
Nice hotel, good hotel roof pool. Good hotel staffs. Hotel cleanliness is good. Nearby places also lots of shopping, supermarket, local dining, and other shops to see whille on walk. Victoria park is also nearby.
JovenAbunda
Stayed 1 night in Sep 2019
Response from Metropark Hotel Causeway Bay Hong Kong on 2019/9/16
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
The hotel was great. Walkable to all the stuff in causeway bay and if you don’t want to walk it’s super close to tin hau station. There is a supermarket super close by and tons of food around. Good WiFi, was able to work from room. The free shuttle bus to and from Hong Kong station is very convenient bc we have a lot of luggages. We stayed during the protests and airport closure. The employees (jerry, Simon and Jason especially) were very helpful in informing us on the airport situation. We had to come back to the hotel bc our flight was cancelled and they gave us a good rate for the remaining of our unplanned stay. They took a lot of stress out of the stressful situation. They were able to refund us and not charge us for our last day even though we stayed until 6pm when we were able to get an earlier flight home. Would definitely stay there again when we go to HK! My only complaint is that some of the room AC isn’t too strong considering how hot it is in hk when we were there
Verified traveler
Stayed 3 nights in Aug 2019
Response from Metropark Hotel Causeway Bay on 2019/9/3
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!