Holyoke Vacations from NT$81,171

Everyone was very nice and tried to be helpful. The room wasn’t the cleanest, and lots of things were slightly broken (e.g. towel rack not fully attached to the wall, shower curtain nor super functional). The main reason for my low rating is that the toilet in my room was broken. After 2 nights they still couldn’t fix it and for my third and last night, moved me to a room in the renovated part of the hotel, which was nicer (though still 4, not 5 stars, even for what it was). At least the toilet worked. Great location, though. I used SpotHero to rent a very cheap parking spot nearby and avoid the high fees to park at the hotel.

Very attentive staff and great amenities. The front desk was very kind and helpful with my husband in his wheelchair, and for us bottled water for the room. The concierge got us another room robe within minutes of requesting it. We both enjoyed the hot tub, it is nice and hot! My husband loved the pillows and bedding so much I had to check his suitcase for a pillow before we left. Very clean and extra comfy! And the food options in house are great. This was our first time staying here and we'll be back!

I didn’t like that I was surprised with “hospitality fee” for almost $70 upon arrival. Had I known that I would’ve stayed somewhere else. That’s why I paid in advance on Expedia.