4/10 Poor
Colin
Traveled with family
2024/4/9
Disliked: Cleanliness, staff & service
Poor overall!
We loved Vietnam, but this hotel doesnt do it justice. Was excited to splurge on accommodation in a 3 bed villa but was overall very poor.
When checking in we were first told of a list that we had to check when wntering the room. If missing when we check out we have to pay to replace. Just started it off poorly.
The room was ok and overall beytiful surroundings.
Bathroom stunk off sewage and gradually got worse.
Customer service was well below we had experienced in our time in Vietnam. On checking out we had to pay to 'replace' a dirty towel that could of easily been washed. Was only arounf 1.50 so just wanted checkout and leave. The towel was used to clean the kids legs after getting dirt on them from cycling.
We highlighted how poor this was and didnt get a response.
It wasnt hugely busy when there but the atmopshere was lacking in what could be an amazing hotel.
Plenty of better options else where also close by, cheaper, better customer service and better represents a great country to holiday.
Colin
Stayed 1 night in Apr 2024