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Reviews of Icon Saigon - Lifestyle Design Hotel

4 out of 5
Icon Saigon - Lifestyle Design Hotel
65-67 Hai Ba Trung Street, Ben Nghe Ward, District 1, Ho Chi Minh City

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 225 reviews" "
Rating 8 - Good. 82 out of 225 reviews" "
Rating 6 - Okay. 12 out of 225 reviews" "
Rating 4 - Poor. 5 out of 225 reviews" "
Rating 2 - Terrible. 5 out of 225 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff!
Stayed 2 nights in Apr 2024

8/10 Good

Andrew, Montgomery

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location
Stayed 2 nights in Apr 2024

10/10 Excellent

wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Excellent service and cleanliness environment. Will come back next time.
Stayed 2 nights in Apr 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central in district 1. Really great staff and room was good. Liked the roof top bar and pool. Breakfast was ok but very limited for western guests. Overall happy with the hotel and facilities.
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/23
Dear James, perfect scores always melt our hearts, and we thank you for spreading the joy. The next time you’re craving a central place to call home in HCMC, know that we’re here for you.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful! It was so clean, which was a pleasant surprise for me as I get icky very easily thanks to potential OCD. I felt comfortable enough walking barefoot all over the room. The interior design of the room was gorgeous and fresh. It was small, but they managed to make it cost and clean. Our room didn't have an external window, which I was worried about initially. But it didn't end up being an issue at all, although, we only stayed there for a night. The location of the hotel was ideal - lots of great restaurants nearby and a short waking distance from the main street area. We had a drink at their rooftop bar, which was so pretty. It was also chilled and had the pool located there. The pool was tiny, but it was very pretty at night time. The staff were so kind and helpful. I'd love to stay here again when I revisit Saigon!
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/8
Dear Patricia. it was a pleasure to serve as your host and we are elated to read that your room served you well for the ideal place to relax and recharge. We thank you for making yourself at home with us and we hope to earn your endless accolades upon your return.

10/10 Excellent

THANG, peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is everything and this hotel is walkable to almost all the places you want to see as a tourist. Excellent breakfast buffet where you can request barista-made coffee, decent afternoon tea. Staffs are friendly and welcoming and aims to pleased. The only small negative thing is the room is quite close together, you can literally hear the next room's occupant coughs or talks. Every door-closing sounds like slamming due to how insulated-thin the walls are. But on the plus side, no need for alarm since you would hear the sounds and noises during breakfast time anyhow.
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/5
Dear Thang, perfection is always the goal, and we're delighted to know that we were successful. We apologize for the soundproof issue, we hope you still managed to have a good rest. You can always expect a warm welcome and an unforgettable adventure when you make us your downtown HCMC home, and we eagerly await your return.

8/10 Good

Tejash, Leicester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel done up to a fantastic standard with all the modern requirements for a very good hotel. Great location. The afternoon tea the only disappointment - it’s a buffet of patisseries and sandwiches which in a 36 degree heat is not great.
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/2
Dear Tejash, perfection is always the goal, and we're delighted to know that we were successful. You can always expect a warm welcome and an unforgettable adventure when you make us your downtown HCMC home, and we eagerly await your return.

8/10 Good

Takashi

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/26
Dear Takashi, thank you for finding time and rating your recent experience with us. We hope to have another chance to welcome you back soon!

8/10 Good

Dragan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was good and all aspects of the hotel worked nicely. Stuff is helpful. There are several items that were frustrating. 1. Toilet in my room didn't flush properly or at all. After a complaint the maintenance guy was quick to address the problem. However, I would need to use hotel's public toilets which worked better. I don't know if the issue is general or just the room I was staying but this is a big problem. 2.The pool at the top floor is an “accident waiting to happen”. The floor is very slippery and it is very dangerous to walk on it especially when exiting the pool. 3.Vietnam is famous for its coffee so to serve such pale, week morning drink is a blasphemy. It should say "brown water with the hint of coffee". I had to ask barista twice to make me a proper americano. I did tell them about it. I don't think they will care.
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/3/25
Dear Dragan, we were glad to have you with us. We understand that our travel-ready rooms don't suit the preferences of every traveler, and we take great pride in the clarity with which we advertise our accommodation. It's wonderful to know that you our team's sparkling hospitality shined during your stay. We hope you will join us again soon to take another bite!

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a great stay, the staff was friendly and the breakfast buffet was good. The bar on the roof made terrible cocktails so I recommend just getting the beers and you'll be set as they are friendly. There was some other minor things like the staff telling us that the wine in the room was free and later I verified that it wasn't. Still there is a lot of places to walk around and explore around there and we had an awesome visit.
Stayed 9 nights in Mar 2024
Response from General Manager on 2024/3/19
Dear Kyle, thank you for finding time and reviewing your recent stay with us. Your feedback is greatly appreciated as a tool to improve our guests experience. We hope to have another chance to welcome you back soon!

10/10 Excellent

Dat Thanh

Liked: Cleanliness, staff & service, amenities
The staff were very friendly and extremely helpful. I would update the showers though.
Stayed 5 nights in Mar 2024
Response from General Manager on 2024/3/12
Dear Dat, It was a pleasure to welcome you to our convenient City Center location, and we’re thrilled to have been part of your successful stay. Anytime you’re in town, our team would be delighted to serve you again.

2/10 Terrible

fei

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/2
Dear Fei, It's so unfortunate you had such a negative experience with our property. We would really appreciate if you could drop us an email at online@iconsaigonhotel.com with the feedback, as we would want to find out what went wrong during your stay. Thank you

10/10 Excellent

Coralee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best location in Ho Chi Minh, 8 min walk to the huge market, 8 min walk to vincom mall or the other mall, right beside the hotel is an amazing massage place and also a pho restaurant, tons and tons of restaurants beside the hotel, circle K across the road, and a grocery store across the road which came in handy having a toddler with me I was able to buy fresh fruit and things I needed. In terms of the hotel very nice new and clean if I come to Ho Chi Minh again I would only stay at this hotel
Response from General Manager on 2024/3/4
Thank you for sharing your review! It was a joy to welcome you to our convenient City Center location, and we’re delighted to have provided you with a successful stay. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.

10/10 Excellent

CARL, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was “above the rest”!
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/2/23
Dear Carl, It was a pleasure to serve as your host. You can always expect a warm welcome and an unforgettable adventure when you make us your downtown HCMC home, and we eagerly await your return.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/30
Dear Guest, We are elated to find that we impressed at every turn, and we thank you for taking the time to rate your stay. It was a joy to serve as your host and we hope a return visit can one day be planned as we would like nothing more than to spoil you once again.

8/10 Good

JEROME

Stayed 3 nights in Jan 2024
Response from General Manager on 2024/1/30
Dear Jerome, We are elated to find that we impressed at every turn, and we thank you for taking the time to rate your stay. It was a joy to serve as your host and we hope a return visit can one day be planned as we would like nothing more than to spoil you once again.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 week in January 2024. We requested a room with single bed and a room with double bed and was easily accommodated. The hotel itself is nice and cozy. Cleanliness was not an issues. All staff were very accommodating, respectful and appeared quick to please! Breakfast was great! Mostly Asian/Vietnamese. There are rotating dishes every day we were there which was nice. Rooftop was nice with evening entertainment some days. Location is good basically near anything walking distance for District 1. Wuld highly recommend!
Stayed 6 nights in Jan 2024
Response from General Manager on 2024/1/25
Dear ALex, our Icon's goal is to ensure every guest feels at home and finding your top score suggests that this was accomplished for you. It was a joy to serve as your host and we hope a return visit can one day be planned as we would like nothing more than to spoil you once again.

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the money. Stayed for 3 nights
Excellent boutique hotel. Convenient location, situated in the heart of the city District 1 area. Walking distance to main attractions and lots of shopping and restaurants nearby. We met the most amazing restaurant staff Linh on the 9th floor restaurant (breakfast and afternoon teatime). From her professionalism, helpfulness, smile and attention to detail, she definitely made our stay a very pleasant experience and this 10/10 rating for service is for her. Thank you, Linh! You’re the best!
Stayed 3 nights in Jan 2024
Response from General Manager on 2024/1/25
Dear Susanna, our Icon's goal is to ensure every guest feels at home and finding your top score suggests that this was accomplished for you. It was a joy to serve as your host and we hope a return visit can one day be planned as we would like nothing more than to spoil you once again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Fantastic location in the heart of district 1, walkable to most sightseeing spots yet not noisy at all. Price is extremely competitive. Staff is friendly as one can come to expect from South East Asians in general! Breakfast is decent. Room is not spacious, and has no windows. Shower water pressure is ok. The complimentary massage was not good.
Stayed 3 nights in Jan 2024
Response from General Manager on 2024/1/22
Dear Guest! We’re delighted to hear of your successful stay, and we thank you for sharing. It's wonderful to know that your room served as the ideal launchpad for many adventures, and we appreciate you sharing how our team's efforts shined during your stay. We encourage you to hurry back for a visit that truly exceeds your expectations in the months ahead, and we wish you all the best until then.

10/10 Excellent

Alex

Response from General Manager on 2024/2/22
Dear Alex, your perfect score and comments on how much our hotel enabled you to enjoy exploring downtown HCMC are a treat to see! On behalf of every one of us at the hotel, the pleasure was ours and we hope to serve as your host when next visiting the South capital of Vietnam!

8/10 Good

John

Liked: Amenities, property conditions & facilities
This hotel was a very good find. Situated very close to all the major hotels in Ho chi min city centre and 3 minutes walk to the opera house and main shopping street. Also the hotel is on a very good street for quality restaurants. My only complaint was breakfast was not up to the same standard as hotel. Filter coffee only and no fresh juice. As there are so many dining options close by, this is not a problem. Also the hotel massage room is adjacent to coffee lounge and no privacy. Next door is a great massage parlor offering a really good foot massage. This is a better option. Will definately stay here again.
Stayed 5 nights in Jan 2024
Response from General Manager on 2024/1/18
Dear John! We’re delighted to hear of your successful stay, and we thank you for sharing. We have all types of coffee served for breakfast, including cappuccino, late, americano, espresso, ice vietnamese coffee, ice vietnamese coffee with milk and we have a barista every morning. Kindly approach our F&B team next time and they will be happy to serve you.

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/4
Dear Patrick, We were glad to have you with us. It would be a joy to be your HCMC host for years to come, and we invite you to return for another memorable visit in the months ahead. Until next time!

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were brilliant. They were very helpful. It was a great experience.
Stayed 2 nights in Dec 2023
Response from General Manager on 2024/1/4
Dear Jian, We were glad to have you with us. It would be a joy to be your HCMC host for years to come, and we invite you to return for another memorable visit in the months ahead. Until next time!

8/10 Good

THAT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Towels are too old & thin. More hooks in bathroom would be good.
Stayed 3 nights in Dec 2023
Response from General Manager on 2024/1/4
Dear That, Thank you for being our guest and for your feedback. It is greatly appreciated. We look forward to welcome you back!

10/10 Excellent

Teresa, Hollywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and very courteous. They even accommodated a late checkout during a very busy holiday weekend. The breakfast and afternoon tea had options for everyone. It is convient to virtually everything in district 1 and only a dollar or two withing other districts. I would highly recommend and would stay here again without hesitation.
Stayed 3 nights in Dec 2023
Response from General Manager on 2023/12/25
Perfection is always the goal, and we're delighted to know that we were successful. On behalf of every one of us at the hotel, the pleasure was ours and we hope to serve as your host when next visiting HCMC!

10/10 Excellent

Anha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best staycations I've had in Saigon - clean, well-decorated, relatively modern facilities, not super large buffet breakfast but everything offered was good quality, free afternoon tea was new for us and a treat! Pool was small but clean and rooftop bar was nice. All in all, my family enjoyed our stay!
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/20
Dear Anha, Thank you for sharing your review! It was a joy to welcome you to our convenient City Center location, and we’re delighted to have provided you with a successful stay. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an excellent place. Extremely clean and well-managed rooms. Very attentive staff with excellent English. Buffet breakfast with wide range of choices and better Vietnamese coffee than local restaurants. Location is convenient yet rooms were quiet. Beds were especially comfortable. Would certainly stay here again.
Stayed 3 nights in Dec 2023
Response from General Manager on 2023/12/11
Dear Michael, Thank you for your glowing review, and for the top scores! You can always expect a memorable stay when you walk through our doors, and we encourage you to hurry back for another unforgettable adventure in the months ahead.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/11
Dear Andrew, Thank you for being our guest and for rating your stay with us! It was a pleasure to have you! See you soon!

10/10 Excellent

Irela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely food and buffet and a special thanks to Cam (F&B Supervisor) who went above and beyond during my stay.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/29
Dear Irela, Thank you for sharing your review! It was a joy to welcome you to our convenient City Center location, and we’re delighted to have provided you with a successful stay. It would be a joy to welcome you for another adventure in the coming months, and we wish you all the best until then.

10/10 Excellent

Balamurugan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place looks better inside than it does from the outside. very conveniently located among everything you need. hotel is great with meeting rooms, restaurant, pool,
Stayed 3 nights in Nov 2023
Response from General Manager on 2023/11/24
Dear Balamurugan, Thank you for your great review and high rating! It was a pleasure having you with us. We look forward to welcome you back!

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great breakfast. Rare to see hotel offers afternoon tea too, tea spread was not great but nice gesture.
Stayed 3 nights in Nov 2023
Response from General Manager on 2023/11/22
Dear Michele, Thank you so much for taking time and reviewing your stay! It was a pleasure hosting you here at Icon! See you soon!

8/10 Good

Colin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and easy access to bars etc
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/22
Dear Colin, Thank you so much for taking time and reviewing your stay! It was a pleasure hosting you here at Icon! See you soon!

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from General Manager on 2023/11/22
Dear Peter, Thank you so much for taking time and rating your stay! It was a pleasure hosting you here at Icon! See you soon!

10/10 Excellent

Dali

Stayed 3 nights in Nov 2023
Response from General Manager on 2023/11/22
Dear Dali, Thank you so much for taking time and rating your stay! It was a pleasure hosting you here at Icon! See you soon!

8/10 Good

Tuyen

Liked: Cleanliness, staff & service
Response from General Manager on 2023/11/22
Dear Tuyen, Thank you so much for taking time and rating your stay! It was a pleasure hosting you here at Icon! See you soon!

8/10 Good

SATOSHI

Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/10
Dear Satoshi,Thank you for finding time and rating your recent experience with us. We look forward to welcome you back in the near future!

6/10 Okay

Yoshinori

Stayed 3 nights in Oct 2023
Response from General Manager on 2023/11/1
Thank you so much for taking time and rating your stay! It was a pleasure hosting you here at Icon! See you soon!

10/10 Excellent

Dario

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/10
Dear Dario, Thank you for finding time and rating your recent experience with us. We look forward to welcome you back in the near future!

10/10 Excellent

Dario

Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/20
Dear Dario, Thank you so much for taking time and rating your stay! It was a pleasure hosting you here at Icon! See you soon!

10/10 Excellent

Jae Hwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly…. Very safe and clean
Stayed 6 nights in Sep 2023
Response from General Manager on 2023/11/1
Thank you so much for taking time and reviewing your stay! It was a pleasure hosting you here at Icon! See you soon!

10/10 Excellent

Ghazaleh

Stayed 3 nights in Sep 2023
Response from General Manager on 2023/10/2
Dear Ghazaleh,Thank you so much for taking time and reviewing your stay! It was a pleasure hosting you here at Icon! See you soon!

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 4 nights in Sep 2023
Response from General Manager on 2023/10/2
Dear Hamish, Thank you so much for taking time and reviewing your stay! It was a pleasure hosting you here at Icon! See you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean. Room is a little small but very well put together. Props to the interior designer.
Stayed 3 nights in Sep 2023
Response from General Manager on 2023/9/25
Dear Guest,Thank you for taking the time to share your wonderful experience at Icon Saigon hotel! We are thrilled to hear that you enjoyed your stay with us!

10/10 Excellent

khanh

Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/25
Hi Khanh,Thank you for taking the time to share your wonderful experience at Icon Saigon hotel! We are thrilled to hear that you enjoyed your stay with us!

8/10 Good

Thi Vy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the layout design of the hotel and everyone was friendly. I don't like cause i can hear other guests being quite noisy and the window is not actually a window to have natural light. cause it stated with window, but a window to see another window…. not natural sunlight.
Stayed 3 nights in Aug 2023
Response from General Manager on 2023/9/25
Dear Thi Vy, Thank you for taking the time to share your wonderful experience at Icon Saigon hotel! We are thrilled to hear that you enjoyed your stay with us! Kindly consider choosing our Premium rooms or Icon Signature for the city view and more spacious experience. Thank you!

8/10 Good

CHIHO

Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/25
Hi Chiho,Thank you for taking the time to share your wonderful experience at Icon Saigon hotel! We are thrilled to hear that you enjoyed your stay with us!

10/10 Excellent

fei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying here on our vacation. It wasn’t our original plan but we ended up staying twice because we loved it so much!! Everyone was very friendly and welcoming, we especially loved To V. Cam, she was amazing. The breakfast was also great. I couldn’t have stayed anywhere better!
Stayed 4 nights in Aug 2023
Response from General Manager on 2023/9/25
Hi Fei,Thank you for taking the time to share your wonderful experience at Icon Saigon hotel! We are thrilled to hear that you enjoyed your stay with us!

8/10 Good

Marisa Sau Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downside of the room is no window facing outside so no natural light
Stayed 6 nights in Jul 2023
Response from General Manager on 2023/9/25
Hi Marisa Sau Lin, Thank you for taking the time to share your wonderful experience at Icon Saigon hotel! We are thrilled to hear that you enjoyed your stay with us! Kindly consider choosing our Premium rooms or Icon Signature for the city view and more spacious experience. Thank you!

10/10 Excellent

Hans Håkon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel to stay at:
This is a wonderful hotel with great location and not at least very friendly and helpful staff! The breakfast is also very nice. Highly recommended!
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/24
Dear Hans, Thank you for taking the time to share your kind feedback with us. We are thrilled to hear that you had an amazing time at our hotel, and that the Icon Staff provided exceptional service. We are so beyond glad you enjoyed our prime location! We truly value your business and look forward to welcoming you back on your next visit to the city!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place, would come back.
A very friendly welcome on arrival. Good check in experience. The room was comfortable and well appointed. We had room with a view - although not a view which was great but better than nothing. Breakfast was great selection and food was excellent. Bit disappointed the welcome drink was only for 1 person. And no free afternoon tea as advertised.
Stayed 1 night in Jul 2023
Response from General Manager on 2023/7/24
Dear Hans, Thank you for taking the time to share your kind feedback with us. We are thrilled to hear that you had an amazing time at our hotel, and that the Icon Staff provided exceptional service. We are so beyond glad you enjoyed our prime location! Our afternoon tea is free daily from 15:00-16:30. The welcome drink is also free right next to the elevator, please feel free to take as many as you want. We truly value your business and look forward to welcoming you back on your next visit to the city!