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Reviews of Hotel Granvia Hiroshima

3.5 out of 5
Hotel Granvia Hiroshima
1-5 Matsubara-cho, Minami-ku, Hiroshima, Hiroshima-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1003 reviews" "
Rating 8 - Good. 270 out of 1003 reviews" "
Rating 6 - Okay. 44 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 6 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location to stay when traveling by train. It's right next to the train station. The hotel is pretty, the buffet is good and the staff is really friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location literally at the station. Amazing/helpful staff. Will definitely stay here again!
Stayed 1 night in Apr 2024

10/10 Excellent

Noriyuki

Stayed 2 nights in Apr 2024
Response from ホテルのマネージャー on 2024/4/27
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Noriko, Laguna Woods

Traveled with family
Liked: Cleanliness, staff & service
Very close to Hiroshima station. Connecting directly to the train station is super great
Stayed 1 night in Apr 2024

10/10 Excellent

Mutsumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connected to Hiroshima station. Really easy to get there.
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the train station. Very friendly staff. Highly recommend it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sharne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ホテルのマネージャー on 2024/4/23
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay at the Granvia Hiroshima. The hotel is next door to Hiroshima Station, and within walking distance (or easy transportation) to historical sites like the Peace Memorial and Museum, and Hiroshima Castle. The dining and shopping options next door in Hiroshima Station are absolutely outstanding - Sushi Tatsu was some of the best I’ve had in my life. The hotel is quiet, and the staff very welcoming. I would recommend this to any traveler as a great mix of safe, convenient, and comfortable.
Stayed 3 nights in Apr 2024
Response from Manager on 2024/4/19
Dear DerekThank you very much for coming to Hotel Granvia Hiroshima and taking the time to leave your feedback.We are very happy to receive your superlative compliments on the excellent stay you had. Did you enjoy your travel in Hiroshima?We will do our best to make our hotel a place where you can enjoy your stay for many years to come, and we look forward to your continued patronage.Best regards,Hotel Manager

6/10 Okay

Inderjeet, London

Liked: Property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/19
Dear InderjeetThank you very much for staying at Hotel Granvia Hiroshima.Thank you for your compliments of praise about our cleanness. We will continue to strive for further enhancement and improvement of our services, and we hope that you will visit us again when you come to Hiroshima.Best regards,Hotel Manager

8/10 Good

MOE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from ホテルのマネージャー on 2024/4/16
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Wladyslaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ホテルのマネージャー on 2024/4/16
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ホテルのマネージャー on 2024/4/16
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

YUKIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good combination of amenities and eco-friendly efforts!
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/16
Dear YUKIOThank you for your recent stay with us at Hotel Granvia Hiroshima.Your warm words encourage us than anything else.We will continue to strive for further enhancement and improvement of our services, and we hope that you will visit us again when you come to Hiroshima.Best regards,Hotel Manager

6/10 Okay

Ay

Traveled with family and small children
Stayed 1 night in Apr 2024
Response from ホテルのマネージャー on 2024/4/16
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the JR Hiroshima station, Hotel Granvia Hiroshima was the perfect location if you want to minimize time moving from one lodging to another. It's a short walk from the shinkansen platform to the hotel lobby. I incorrectly booked a smoking room and it was a very unpleasant room, if you didn't smoke. To get a non-smokibg room, there was an upcharge of about USD$50 per night, considering how nice the hotel ended up, it was a bargain. The non-smoking rooms were very pleasant and located in the higher floors. We had our luggage shipped to Osaka, avoiding lugging around big suitcases on the train. The bell captain took care of all the arrangements and paperwork, even calling ahead to our next hotel, to be sure. That is excellent service (and happily, the luggage all ended up i in our room (!) at the promised time). Finally, the hotel offers a discount to eat at their restaurants for guests of the hotel. The buffet breakfast was totally worth it for about USD$20 with the discount.
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/16
Dear BrianThank you very much for coming to Hotel Granvia Hiroshima.We are pleased to have your many compliments of praise. Your warm words encourage us than anything else.We will continue to make every effort to provide a comfortable stay for our guests.We look forward to seeing you again.Best regards,Hotel Manager

10/10 Excellent

Don

Stayed 3 nights in Apr 2024
Response from ホテルのマネージャー on 2024/5/1
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Khalid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train, bus, airport shuttle and tram.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/4/11
Dear KhalidThank you very much for coming to Hotel Granvia Hiroshima and taking the time to leave your feedback.We are glad that you found our location convenient.We hope you enjoyed your trip in Hiroshima.We will do our best to make our hotel a place where you can enjoy your stay for many years to come, and we look forward to your continued patronage.Best regards,Hotel Manager

10/10 Excellent

Ildeliz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location!! The hotel is just next to the train station by a covered hallway basically so you wont get wet if its raining. This helped a lot for taking the train to hiroshima and then miyajima. Taxis were very closed by. The hotel is big, beautiful and very clean. Has a few restaurants there as well.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/11
Dear IldelizThank you very much for choosing our hotel Hotel Granvia Hiroshima.It is a great pleasure to know that you enjoyed your stay with us.We will continue to strive to improve our services so that we can continue to receive your kind words.We look forward to welcoming you back here very soon.Best regards,Hotel Manager

8/10 Good

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to train station
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/8
Dear ClaudiaThank you very much for choosing Hotel Granvia Hiroshima.We sincerely appreciate your high evaluation of our location. We will continue to make every effort to provide a comfortable stay for our guests.We look forward to seeing you again.Best regards,Hotel Manager

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for proximity to the train station. Hotel was okay. Easy check in and check out. Small rooms, comfortable enough. Breakfast included was ok, not the best we’ve had in Japan but not bad! Good cappuccino at the breakfast buffet.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/5
Dear KateThank you very much for staying with us at Hotel Granvia Hiroshima.We are very pleased to receive the word of compliment about our hotel and location.We hope you enjoyed your trip in Hiroshima.We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time in Hiroshima so I decided to stay at a hotel closer to the station making it easier to take day trips. There’s an eike shopping and dining area, multitude of 7-11, everything was very convenient. As for the hotel, standard clean hotel that had everything you needed.
Response from Manager on 2024/4/5
Dear TiffanyThank you very much for choosing our hotel Hotel Granvia Hiroshima.It is a great pleasure to know that you enjoyed your stay with us.We will continue to strive to improve our services so that we can continue to receive your kind words.We look forward to welcoming you back here very soon.Best regards,Hotel Manager

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/4/3
Dear PeterThank you very much for choosing Hotel Granvia Hiroshima.We sincerely appreciate your high evaluation of our location. We continually to strive to ensure that our guests will have a meaningful experience and looking forward to seeing you again next time.We look forward to seeing you again.Best regards,Hotel Manager

10/10 Excellent

Nilu

Liked: Cleanliness, staff & service, property conditions & facilities
Best Location
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/2
Dear NiluThank you very much for staying at Hotel Granvia Hiroshima and taking the time to leave your feedback.We are pleased to have your compliment of praise about our location.As you said, our hotel is directly connected to JR Hiroshima Station, making it very convenient for sightseeing, restaurants and shopping.We will continue to strive to improve our services in order to provide a more satisfactory space for our guests.We look forward to seeing you again.Best regards,Hotel Manager

8/10 Good

Deanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for a short stay. Step off the train and it’s right there. Large choice of food option’s within the station Excellent value for money and would be happy to stay again
Stayed 2 nights in Mar 2024
Response from Manager on 2024/4/2
Dear DeanneThank you very much for coming to Hotel Granvia Hiroshima and taking the time to leave your feedback.We are very pleased to receive the word of compliment, such as our location, cost, etc.The kind words of our guests are an encouragement to all our staff, and we will continue to devote ourselves to providing you with heartfelt hospitality so that next time you can still spend a wonderful time with us. We look forward to your continued patronage.Best regards,Hotel Manager

8/10 Good

domb

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel Good accesability to train statio
Stayed 2 nights in Mar 2024
Response from Manager on 2024/4/1
Dear dombThank you very much for choosing Hotel Granvia Hiroshima.We are very pleased to hear your compliments about our location.As you said, our hotel is directly connected to JR Hiroshima Station, which is very convenient for sightseeing, dining, and shopping.We will continue to improve our service quality and look forward to welcoming you again.Best regards,Hotel Manager

10/10 Excellent

Gary D

Stayed 1 night in Mar 2024
Response from ホテルのマネージャー on 2024/4/18
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient for train travellers
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/29
Dear ThomasThank you very much for coming to Hotel Granvia Hiroshima and taking the time to leave your feedback.We are very pleased to receive the word of compliment about our location.We will do our best to make our hotel a place where you can enjoy your stay for many years to come, and we look forward to your continued patronage.Best regards,Hotel Manager

10/10 Excellent

Catherine T T

Stayed 1 night in Mar 2024
Response from ホテルのマネージャー on 2024/4/16
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay in this hotel again when I come back to Hiroshima.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/20
Dear SarahThank you very much for staying at Hotel Granvia Hiroshima and for your feedback.It is a great pleasure for us to hear that you would like to stay with us again.We will continue to strive to improve our services in order to provide a more satisfactory space for our guests.We look forward to seeing you again.Best regards,Hotel Manager

10/10 Excellent

Tam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, next to JR aNd Shinkansen station. Plenty of dining options
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/20
Dear TamThank you very much for staying at Hotel Granvia Hiroshima.We are very happy to hear that you had a pleasant stay with us.Thank you for your compliments of praise about our location and breakfast. The word from the customer is the energy that make all the staff encouraged to make an effort in the future.Best regards,Hotel Manager

10/10 Excellent

avtar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Also the tea/coffee lounge had an excellent location
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/14
Dear avtarThank you very much for staying with us at Hotel Granvia Hiroshima.We are very happy to know that you had a good experience at our hotel.We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from ホテルのマネージャー on 2024/3/13
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Xiao

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from ホテルのマネージャー on 2024/3/5
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Hiroshima train station. A 3-minute walk to the city tour bus (Get on/Get off) and other forms of taxi and public transportation. Hotel was outstanding. The staff equally outstanding. Used dry cleaning service--excellent. We will return to Hiroshima and the Granvia will be our place to stay on our next trip to Japan.
Stayed 1 night in Dec 2023
Response from Manager on 2024/2/26
Dear KevinThank you very much for staying at Hotel Granvia Hiroshima.We are very happy to hear that you had a pleasant stay with us.Thank you for your many compliments of praise. The word from the customer is the energy that make all the staff encouraged to make an effort in the future.Best regards,Hotel Manager

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the train station and restaurants. Attentive staff, well priced.
Stayed 3 nights in Feb 2024
Response from Manager on 2024/2/14
Dear AnnThank you very much for coming to Hotel Granvia Hiroshima.We are very pleased to hear your compliments about our location, staff, etc.We will continue to make every effort to provide a comfortable stay for our guests.We look forward to seeing you again.Best regards,Hotel Manager

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ホテルのマネージャー on 2024/1/29
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Kaeko, burns

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a convenient location. Bus and train was nearby as was restaurant options. Stayed a day and would return
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/26
Dear KaekoThank you very much for staying with us at Hotel Granvia Hiroshima.We are most encouraged to hear that you would like to stay with us again.We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager

8/10 Good

MICHAEL

Stayed 2 nights in Dec 2023
Response from ホテルのマネージャー on 2024/1/23
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ホテルのマネージャー on 2024/1/22
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from ホテルのマネージャー on 2024/1/19
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

8/10 Good

Rachel

Stayed 1 night in Dec 2023
Response from ホテルのマネージャー on 2024/1/9
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Masayoshi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right next (connected) to train station and shopping/dining area and accessible without having to step outside. Out of all the places we visited this was the easiest and relaxing stay
Stayed 2 nights in Jan 2024
Response from Manager on 2024/1/12
Dear MasayoshiThank you for your recent stay with us at Hotel Granvia Hiroshima.We are delighted to receive your compliments on our location.We are very happy to know that you had a good experience at our hotel.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager

4/10 Poor

ARNAV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ホテルのマネージャー on 2024/1/9
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the washer/dryer unit with a passcode to prevent stolen clothes. Especially love hotel room TV screen that updates the progress of your units load!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Would stay at again. Convenient. Next to jr and shinkansen lines.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/29
Dear KennedyThank you very much for choosing Hotel Granvia Hiroshima.We are very pleased to hear your compliments about our location.As you said, our hotel is directly connected to JR Hiroshima Station, which is very convenient for sightseeing, dining, and shopping.We will continue to improve our service quality and look forward to welcoming you again.Best regards,Hotel Manager

10/10 Excellent

Tomoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In front of the station
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/29
Dear TomokoThank you very much for staying at Hotel Granvia Hiroshima and taking the time to leave your feedback.We are pleased and encouraged to have your compliment of praise about our location.As you said, our hotel is directly connected to JR Hiroshima Station, making it very convenient for sightseeing, restaurants and shopping.We will continue to strive to improve our services in order to provide a more satisfactory space for our guests.We look forward to seeing you again.Best regards,Hotel Manager

10/10 Excellent

I-Chieh Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from ホテルのマネージャー on 2023/12/26
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly connected to the JR station, very convenient. Connections to the suburban trains and streetcars from there also. Friendly staff. Grand older style hotel. No noise from the trains in the level 17 room.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/26
Dear JoannaThank you very much for staying at Hotel Granvia Hiroshima.We are very happy to hear that you had a pleasant stay with us.We are very pleased to receive your many compliments, such as the location, the staff, etc.We will do our best to make our hotel a place where you can enjoy your stay for many years to come, and we look forward to your continued patronage.Best regards,Hotel Manager

10/10 Excellent

Angeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best and only hotel to stay in Hiroshima
The best hotel in Hiroshima. Airport shuttle stops right in front of hotel, shinkansen, jr line, shopping, eatery just literally next to hotel (sheltered). Bus and tram is within very short walking distance, ie 5mins. Even the express bus service station, ie Willer is just opposite the hotel Super convenient when you need to move around Hiroshima, tourist sights are within mins via public transport Hotel itself was clean, rooms bigger than most hotel, welcoming staff. Cannot find any reasons not to choose Granvia when in Hiroshima
Stayed 2 nights in Dec 2023

8/10 Good

Yoshihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from ホテルのマネージャー on 2023/12/21
この度はホテルグランヴィア広島をご利用いただき、誠にありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。貴重なご投稿ありがとうございました。