Find hotels in Heritage District, Sunnyvale

"I admittedly booked this hotel because of the rate, but boy was I surprised! Great ambiance, friendly staff, cool restaurant and bar in the lobby, and the room was large, the bed super comfy...absolutely no complaints! I will stay there again in a heartbeat! "

"Great"

"This motel is on par with Motel 6. The front desk clerk made it appear as it I was interrupting him when I checked in. The cover on the pep hole on the door would not close completely and made me feel creepy. I could hardly sleep with one noise after another (motorcycle, ice machine, sirens, coughing through paper thin walls). You name it, I heard likely it. The shower didn’t work properly with most of the water running into the tub and a small amount spraying me. The towels were small and very thin. The floor was sticky but not sure with what since I did not bring any food into the room. I would not stay here again and definitely would not recommend it. "

"The room was fine the only problem was the $10.00 a day additional parking fee. Where do they think you should park your car if its not at the hotel you are staying at. That is a joke, I've stayed at a lot of hotels without having to pay parking fees. I will NOT stay again."

"I had a fabulous time. We had a room right next to the pond. The garden was amazing. Even the ducks and the Koi fish seem to be friendly. This day exceeded my expectations and I will definitely stay here again."

"The facility was clean and quiet. The staff was the best. "

"The staff was very helpful "

"Good area close to the airport close to the freeway dining areas nearby. staff is great. Price is good. Pet friendly. Clean rooms good amenities."

"I wanted to raise a couple of concerns regarding my stay, as the experience fell significantly below what I would expect from a four-star hotel. First, the $19 parking fee is difficult to justify given the complete lack of enforcement. After paying, I was not asked for a license plate number, and there appears to be no monitoring in place. This raises a fundamental question as to what the fee is actually for. In practice, it creates an unfair situation where guests who comply are charged, while others could easily park without consequence. Additionally, the hotel is located in an industrial area with abundant parking, which further makes this charge feel unreasonable. When I asked staff, the only explanation provided was that “it is Silicon Valley,” which is not a meaningful justification. Second, I was very surprised that there were no food or coffee options available after 11 a.m., even on a Saturday. I was unable to get even a basic hot latte, as staff stated they had already “filed the report.” For a hotel of this category, the complete lack of basic daytime service is unacceptable. Overall, these issues made the experience feel far below four-star expectations. I hope this feedback is taken seriously, and I would appreciate if you could address these concerns accordingly."