Find Resorts & Hotels with Spas in Hensol

"Unfortunately we had some issues in the restaurant. There was an error and some items were missed from our order. It was eventually resolved but staff were unhelpful and didn’t even offer an apology. The lady on reception was exceptional though. She went out of her way helping us find our way to an event and arranging a late check out so my daughter could swim."

"Staff were fantastic, especially Rochelle!"

"The rooms were so beautiful and clean very friendly staff"

"Stayed in a standard double room, comfy bed, good shower, clean room and staff on reception were very friendly and helpful. Had a roast dinner in the browns restaurant, could be better considering how nice the dining area actually was to sit in. Nice pint of estrella though"

"Everything from the spa, staff and great breakfast was amazing."

"Room was clean and comfortable but quite dark as there was not a lot of natural light. Staff were very friendly and gave us complimentary drinks for our anniversary."

"Check in was great. Allowed to the room early. Check out day was not so good. Check out is 12. We were showering and the cleaner knocked and walked in at 10.30 then a maintenance man knocked at 11 wanting to come in. The bar staff were not helpful and no room tab was allowed. Not a smile in sight. Lovely spa area and maintained well. Plenty of towels provided. But only 4 very old saggy loungers. People had to sit on the floor. Room for more or at least some chairs."

"Very average hotel. I paid for parking and still got a fine from parkingeye. Hopefully hotel will sort it"