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奧爾德金恩斯阿姆斯飯店的評分

3 out of 5
奧爾德金恩斯阿姆斯飯店
is a trading name of Ben Satchfield Ltd, 41 High Street, Hemel Hempstead, England

評論

8.4

非常好

10 分，有夠讚；306 則評論中有 124 則" "
8 分，不錯哦；306 則評論中有 123 則" "
6 分，一般般；306 則評論中有 42 則" "
4 分，不太好；306 則評論中有 7 則" "
2 分，很糟糕；306 則評論中有 10 則" "

8.4/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

6/10 一般般

Beatrix

於 2024 年 2 月住了 1 晚
Ben Satchfield - Owner 於 2024年3月20日回覆
6/10 rates us as good but we would rather be excellent and your review is way below our average. I would love to hear your feedback if you could contact me at the pub please? Ben

10/10 有夠讚

Simon

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Old Town pub with rooms - highly recommended.
This is a great pub with rooms. I used it a lot before the pandemic and starting to use it again now. It's a great place to stay when in Hemel Hempstead. Reasonably priced. Friendly staff. Cracking breakfast (served by the wonderful Michelle). I definitely recommend it.
於 2024 年 2 月住了 2 晚
Ben Satchfield - Owner 於 2024年3月20日回覆
Thank you very much for your comments, great to see you have returned to staying with us!

10/10 有夠讚

Aaron

於 2024 年 2 月住了 1 晚
Ben Satchfield - Owner 於 2024年3月20日回覆
Thank you for a full 10/10 - you clearly had an excellent time with us!

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We’ll worth the stay.
A great stay in a comfy bed, warm bedroom and excellent facilities.
於 2024 年 1 月住了 1 晚
Ben Satchfield - Owner 於 2024年3月20日回覆
Thank you for a top rated review!

8/10 不錯哦

Christopher

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Ben Satchfield - Owner 於 2023年12月27日回覆
Thank you for rating us as very good.

8/10 不錯哦

keith

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Watch the wirld go bye 👋
Paid parking was very close by, but free from 6pm, & only 50p/hour, so no biggie. Room was a little tired, but had aircon so a plus for summer use. Rooms are directly opposite a nightclub & there are alot of very active bars in this highstreet. There was noise for several hours ~1am - 3am, but yo be fair not the hotels fault & didnt really bother us, we were awake anyway. This is actually a great spot for a night out, we had a great time within 100 yards on either direction, really enjoyed it. Breakfast was good and overall price was very competitive. Dint let the noise put you off, embrace it & nake some of your own.
於 2023 年 12 月住了 1 晚
Ben Satchfield - Owner 於 2023年12月27日回覆
Thanks for your very fair review. Whilst we are nowhere near a nightclub as you suggest, I admit there can be street noise from people who are unsure of how to behave late at night. I am pleased that you did lot let this ruin your stay.

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
What a great place. Charming and helpful service, lovely old building, very comfortable. Good pub food and an excellent breakfast. Pub goes out of its way to be eco friendly.
於 2023 年 10 月住了 1 晚
Ben Satchfield - Owner 於 2023年10月23日回覆
Thank you for a top rated review.

10/10 有夠讚

Samantha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great little B&B
Staff were so friendly and helpful. We ate in the bar and the food was lovely. Room quiet and comfortable
於 2023 年 9 月住了 1 晚
Ben Satchfield - Owner 於 2023年10月23日回覆
Thank you for taking the time to write this review, it is appreciated.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Ben Satchfield - Owner 於 2023年9月26日回覆
Thank you for your rating.

4/10 不太好

Carolyn

喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Definitely not good value for money. Incredibly noisy; both inside and outside the pub with drunks wandering past shouting until well after 3:00a.m. The room was tiny without even a bottle of water on offer, although there were tea and coffee making facilities, and the tap water was lukewarm. Whilst not remotely the hotel's fault Expedia really let me down as I had searched for hotels in Berkhamstead and only found that I had managed to book a room in Hemel Hempstead for the night on finishing dinner in Berkhamstead. After a pretty much entirely sleepless night I gave up and set off for home at 6:00a.m. I will not use either Expedia or The Olde King's Arms again.
於 2023 年 9 月住了 1 晚
Ben Satchfield - Owner 於 2023年9月26日回覆
You clearly came with a negative attitude following your issue of booking the wrong hotel and not checking your booking properly with your travel agent. Everything was wrong and nothing we could do would appease that. I am sorry you booked the wrong hotel in the wrong town. We have never had complaints about the lukewarm water and this just goes to show how ridiculous your comments are. Please ensure you book the correct town next time, they are clearly very different places - and ensure you do bring your negative miserable faces near an establishment of mine ever again.

6/10 一般般

Carla

家庭旅遊
喜歡：整潔度和員工素質
Room was lovely, bathroom a bit tired looking.
於 2023 年 9 月住了 1 晚
Ben Satchfield - Owner 於 2023年9月19日回覆
I am very sorry if you did not like the bathroom but I am pleased you liked the rest of the room.

8/10 不錯哦

Trevor

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
One night stay
Good position. Evening food was reasonable, breakfast was ample and good. Mattress sagged a little and daughter said her mattress uneven. Wifi did not walk all the time we were there. Provider "had been called" but didn't get it operational before we left.
於 2023 年 8 月住了 1 晚
Ben Satchfield - Owner 於 2023年9月19日回覆
I am sorry of the wifi issue which has now been fixed. It was wobbly for 3 days and I am sorry you were affected. I am pleased that you still rate us as very good, 8/10.

8/10 不錯哦

Keith

於 2023 年 8 月住了 3 晚
Ben Satchfield - Owner 於 2023年9月19日回覆
Thank you for a rating of very good.

10/10 有夠讚

Douglas

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent service great breakfast good location
於 2023 年 7 月住了 1 晚
Ben Satchfield - Owner 於 2023年8月16日回覆
Thanks for a lovely review.

8/10 不錯哦

Miles

喜歡：員工素質
於 2023 年 7 月住了 1 晚
Ben Satchfield - Owner 於 2023年8月16日回覆
Thank you for a very good rating.

8/10 不錯哦

Linda

喜歡：員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Ben Satchfield - Owner 於 2023年7月17日回覆
Thank you for an 8/10 review which rates us as very good!

8/10 不錯哦

Leonnie

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Service was good, some of the things we ordered were not available due to limited stock but friendly, clean and a good breakfast but no mushrooms!
於 2023 年 6 月住了 1 晚
Ben Satchfield - Owner 於 2023年7月4日回覆
Thank you for your response. We all love mushrooms on a breakfast, I am sorry these were unavailable. I am unsure why but will look into the matter.

10/10 有夠讚

Danielle

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Our family room was so spacious. Staff very friendly. Breakfast was included and cooked to order. It’s right on the high street with lots of other pubs nearby so it was a bit noisy on the street outside til late, but expected somewhat if you’re staying at a pub that’s serving to midnight anyway. We were very happy with our stay and would stay again.
於 2023 年 6 月住了 1 晚
Ben Satchfield - Owner 於 2023年7月17日回覆
Thank you very much for such a detailed review.

10/10 有夠讚

Kelly

於 2023 年 6 月住了 1 晚
Ben Satchfield - Owner 於 2023年7月2日回覆
Thank you for your review

2/10 很糟糕

Chris

於 2023 年 6 月住了 1 晚
Ben Satchfield - Owner 於 2023年7月17日回覆
Hello. There are no complaints logged at the hotel for the entire week you stayed so I can only assume you scored us 2/10 as an error. Based on this and the fact you have placed no feedback here there is clearly a problem with Expedia reviews - please can Expedia advise.

10/10 有夠讚

Mark，Liverpool

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The room was really spacious, clean with a very comfortable bed. The breakfast included was really good, freshly cooked and the staff where all really nice and helpful.
於 2023 年 6 月住了 2 晚
Ben Satchfield - Owner 於 2023年6月26日回覆
Thank you very much for a lovely review.

8/10 不錯哦

James

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Ben Satchfield - Owner 於 2023年6月26日回覆
Thank you for rating us so highly - 8/10 is rated as very good.

10/10 有夠讚

wendy

於 2023 年 5 月住了 1 晚
Ben Satchfield - Owner 於 2023年6月26日回覆
Top marks - thank you, I am pleased that we are delivering for our customers.

10/10 有夠讚

Volta

於 2023 年 4 月住了 1 晚
Ben Satchfield - Owner 於 2023年5月2日回覆
Thank you for a top rated review.

10/10 有夠讚

Alexa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2023 年 4 月住了 1 晚
Ben Satchfield - Owner 於 2023年5月2日回覆
You have rated us the full 5/5 - thank you!

6/10 一般般

Dave

喜歡：員工素質
不喜歡：住宿環境和硬體
Ok
Advertising on site parking but none Shower needs re grouting desperately Staff friendly
於 2023 年 3 月住了 1 晚
Ben Satchfield - Owner 於 2023年5月2日回覆
Your review is a fair one. I have no idea why the details have changed to show parking is available as this has never been the case. I have changed this back as there is no on site parking. I am sorry that this occurred.

10/10 有夠讚

Nicola

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely comfy rooms set behind the pub in the old town of Hemel Hempstead. The wonderful friendly staff made me feel so welcome and really looked after me, making me breakfast sandwiches when I had no time for breakfast. Great food. Excellent shower in bathroom!
於 2023 年 3 月住了 2 晚
Ben Satchfield - Owner 於 2023年5月2日回覆
I appreciate your detailed review of the hotel. Thank you.

6/10 一般般

miss d

團體旅遊
喜歡：客房舒適度
Wi fi down the entire time. Booked table for dinner and we were warned there was a private function setting up round us and that we needed to be gone by 6. At 5.15 were asked to finish up so felt a little uncomfortable. No Pizzas available on the menu and the platter for £17 wasnt worth the money. Breakfast was lovely and bed comfy.
於 2023 年 3 月住了 1 晚
Ben Satchfield - Owner 於 2023年5月2日回覆
I am sorry that your experience was not up to the standard I expect. The wifi issue affected the pub for 3 days which is when you stayed. It is a shame you do not feel your meal was value for money.

10/10 有夠讚

Christopher

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Easy stay, great breakfast available in the morning and friendly staff!
於 2023 年 3 月住了 1 晚
Ben Satchfield - Owner 於 2023年5月2日回覆
Thank you for a top rated review!

8/10 不錯哦

Barbara

於 2023 年 3 月住了 1 晚
Ben Satchfield - Owner 於 2023年5月2日回覆
8/10 rates us as very good - thank you.

10/10 有夠讚

mark

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The owner, manager and staff were all so helpfull, polite and friendly. The food was excellent. The room was fantastic lovely and clean and well maintained. We are looking at going back next year but with the family this time. I would highly recommend The Olde Kings Arms to any one.
於 2023 年 3 月住了 2 晚
Ben Satchfield - Owner 於 2023年5月2日回覆
I am pleased that everything was to your liking and that you would recommend us - thank you very much!

8/10 不錯哦

Andrew

商務旅客
喜歡：整潔度和員工素質
There was a warm and friendly welcome at this Inn with rooms - great location in the old town with historic buildings and a cluster of great restaurants - recommend the Cochin - a South Indian restaurant - Michelle at breakfast makes everyone feel welcome. Rooms small, simple, very clean with nice en-suite.
於 2023 年 2 月住了 1 晚

10/10 有夠讚

Philip

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
This is a quaint pub, which is not contrived for tourists. People who are used to staying in old, quirky, one-off places will like this. Those used to slick, modern hotel rooms might struggle with some of the idiosyncrasies. Lots of little steps and stairs and low beams. Manager Brett was great.
於 2023 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 1 晚

10/10 有夠讚

MR P A

於 2023 年 1 月住了 1 晚

8/10 不錯哦

John

喜歡：整潔度、員工素質和客房舒適度
於 2022 年 12 月住了 1 晚

10/10 有夠讚

Charlie

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚

8/10 不錯哦

Tony

喜歡：整潔度、員工素質和住宿環境和硬體
Welcome from young lady was lovely, room was A1 as was lady serving breakfast couldn’t no enough!! All good was Excellent! Only Criticism was very poor parking, had to park down the road.
Ben Satchfield - Landlord 於 2022年11月28日回覆
Thank you for rating us 4/5 which is very good. I am pleased the staff looked after you.

10/10 有夠讚

Kathleen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Helpful staff
Very helpful breakfast staff and chief made pancakes special for my son even though not on menu
於 2022 年 10 月住了 2 晚
Ben Satchfield - Landlord 於 2022年11月28日回覆
Thank you for a top rated review!

6/10 一般般

MR P A

商務旅客
喜歡：員工素質
不喜歡：整潔度
Lovely building and staff. Just needs a clean.
Lovely old building with lots of charm. Very friendly staff and great breakfast. I just wish they would clean the place. Curly hairs by the sink (not mine) and grubby shower. Also emergency lighting in bedrooms is so bright, you’ll need a blackout mask.
於 2022 年 10 月住了 1 晚
Ben Satchfield - Landlord 於 2022年11月28日回覆
Your comments are noted regarding the clean. We are usually rated very highly in this area so I am sorry this was not to our usual standard.

10/10 有夠讚

Nigel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Ben Satchfield - Landlord 於 2022年11月28日回覆
Thank you for your score.

10/10 有夠讚

D

於 2022 年 10 月住了 1 晚
Ben Satchfield - Landlord 於 2022年11月28日回覆
Thank you for a top rated review.

8/10 不錯哦

Geoffrey

於 2022 年 9 月住了 1 晚

10/10 有夠讚

Nick

於 2022 年 9 月住了 1 晚

8/10 不錯哦

MR P A

商務旅客
喜歡：整潔度和員工素質
Lots of character
Great hotel and full of character. A nice change from the corporate chains. However, this is in a busy town centre so there is lots of noise, both from the creaking floorboards and early morning bon men.
於 2022 年 8 月住了 1 晚

10/10 有夠讚

William

於 2022 年 8 月住了 1 晚

8/10 不錯哦

Sharon

於 2022 年 7 月住了 1 晚

10/10 有夠讚

Susan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 7 月住了 1 晚

10/10 有夠讚

MR P A

於 2022 年 6 月住了 1 晚

10/10 有夠讚

DOUGLAS，Earl Grey

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quirky little Inn in the old (and easy to access) part of Hemel Hempstead. While parking appeared to be an issue, there were several options available. Despite being a pub, it was quiet after 10 p.m. Very helpful morning staff, fantastic breakfast choices….would return here in the future.
於 2022 年 6 月住了 1 晚