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Reviews of Grand Hyatt Hefei

4 out of 5
Grand Hyatt Hefei
111 Qianshan Road, Sushan District, Hefei, Anhui

Reviews

8.4

Very Good

Rating 10 - Excellent. 6 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

10/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Yiqian

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Don’t really have a good experience in this hotel. For the following reasons. First, hard to find the hotel parking. This hotel is sharing the parking space with the shopping centre and doesn’t have a significant sign to show the way to hotel. And then the cleanliness in the room is like a nightmare, toilet seat have unknown stains and the dust in covering the basin. Won’t go back again.
Stayed 1 night in Mar 2024

4/10 Poor

Princess, Hefei

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst stay in a 5 star hotel ever in China. Buffet breakfast seriously horrible. Customer service; horrible. Will never stay again.
Stayed 2 nights in Sep 2020
Response from Grand Hyatt Hefei on 2020/9/30
Warm greetings from Grand Hyatt Hefei and thank you for taking the time to share your comments. We are always looking for ways to ensure that each guest experiences are the very best we have to offer. The next time you have the opportunity to travel to Hefei, we do hope that you will be our guest again and provide us with the opportunity to demonstrate the unparalleled service experience you deserve.

10/10 Excellent

HSIN-HUNG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Hefei
the best hotel in Hefei !!!! every time i went to business trip in Hefei, i stayed here. and also i will stay here when i have to visit Hefei by next time. It was perfect.
Stayed 1 night in Sep 2023

10/10 Excellent

HSIN-HUNG

Stayed 1 night in Aug 2023

8/10 Good

HSIN-HUNG

Business traveler
各方面都很好，但櫃台服務人員沒有熱心。
Stayed 5 nights in Jun 2023

10/10 Excellent

Mengyao

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Ranxu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Stanley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel and comfortable bed
A new hotel with great amenities. Check-in at 40F and great city view. Comfortable bed and pillow. Next to a big and modern shopping mall "Mixc"
Stayed 2 nights in Oct 2020