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Reviews of Sheraton Maui Resort & Spa

4 out of 5
Sheraton Maui Resort & Spa
2605 Kaanapali Pkwy, Lahaina, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 468 out of 1006 reviews" "
Rating 8 - Good. 279 out of 1006 reviews" "
Rating 6 - Okay. 149 out of 1006 reviews" "
Rating 4 - Poor. 64 out of 1006 reviews" "
Rating 2 - Terrible. 46 out of 1006 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany, Muncie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time during our stay. We had a King Ocean View room in Nalu building (4) 6th floor. The view was spectacular. Room was exactly like pictured. I didnt think it was dated at all but standard hotel decor. It was as expected. Room was clean and balcony was great. I loved the open air hallways nestled next to Black Rock. We dined at Coral Reef for breakfast (Benedicts!)and dinner (octopus app is so good). Cliff Dive for lunch (Mahi tacos!) and pool apps (chips and salsa)and Mai Tai for drinks (Julep!). Food was great, drinks were good, and prices on par with other area dining options. The nightly entertainment at Cliff Dive never disappointed. Staff are FANTASTIC!! From the valets and front desk, , to bartenders/servers to housekeeping and pool attendants. Everyone was so friendly and helpful. The pool was chilly first 2 days, but not terrible (ocean was too), it warmed up rest of stay. I loved floating the lazy river between the two. Jacuzzi is nice!!! Standard size, if even a bit bigger (Ben is lying), fits 10 adults at least, and nestled into rock with waterfall. I loved it. The grounds are very well maintained. Landscaping is gorgeous. The koi pond is neat and well taken care of. The resort cat is so cute. We loved running into her. 🐈❤️ We also enjoyed the fire pit. Very nice in the evening to wind down and have a glass of wine. My only suggestion would be adding a few hammocks around property. 10/10 Will def be back! ❤️🌞
Stayed 6 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Sua Hargis on 2024/4/25
Aloha David, We are thrilled you had an excellent stay at Sheraton Maui Resort & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Mahalo, Sua Hargis

6/10 Okay

Yalindra

Liked: Cleanliness, staff & service
Day 2 hot water was not working Day 3 wifi was not working.
Stayed 4 nights in Apr 2024
Response from Sua Hargis on 2024/4/24
Aloha Yalindra, Mahalo for your feedback, and we apologize for the inconvenience you experienced due to the hot water issues and problems with our internet service during your stay. We will address these concerns appropriately in an effort to better serve future guests of the resort. Your satisfaction is important to us, and we hope to demonstrate our commitment to outstanding experiences on your next visit. Mahalo, Sua Hargis

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Nashat, Bellingham

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sua Hargis on 2024/4/19
Aloha Nashat, Mahalo for sharing your rating. We are dedicated to ensuring that each stay is not only pleasant but absolutely flawless; therefore, we regret any instance where we may have fallen short of meeting your needs. We truly value your business, and it will be our utmost priority to ensure that your next visit exceeds expectations. We sincerely hope to have another opportunity to serve you again.Mahalo, Sua Hargis.

6/10 Okay

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Poor food quality and choices. Very expensive for what is offered.
Stayed 6 nights in Apr 2024
Response from Sua Hargis on 2024/4/14
Aloha Kathryn, Mahalo for taking the time to evaluate your visit. While we are pleased to hear that you loved the thoughtful service provided by our associates, we deeply regret not providing you with a satisfactory dining experience. You have our assurance that this is not typical of our hotel and will be addressed appropriately as we continually strive to enhance our offerings and identify areas for improvement. Please accept our apologies for any inconvenience caused, and we sincerely hope to have the opportunity to welcome you back in the future for an improved stay.  Mahalo, Sua Hargis

2/10 Terrible

ariuntuya

Stayed 3 nights in Apr 2024
Response from Sua Hargis on 2024/4/30
Aloha Ariuntuya, We are genuinely sorry for not delivering the exceptional stay you deserve. We are devoted to giving each guest a memorable visit, so we are disappointed that we fell short of meeting these expectations. Please accept our sincere apologies for any concerns you experienced. We would like to regain your trust and hope you will consider giving us another chance in the future.Mahalo, Sua Hargis

10/10 Excellent

Dingding

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly, and it’s safe to walk at night. The rooms are spacious, and have the perfect view of the beach and the ocean. Easy access to the beach. My family loves the Luau show. A few things to improve are towel cleaness, bathroom is a bit dated, and balcony cleaness.
Stayed 3 nights in Apr 2024
Response from Sua Hargis on 2024/4/7
Aloha Dingding, We are delighted you all had a fantastic Hawaiian vacation at Sheraton Maui Resort & Spa. Mahalo for sharing your wonderful review; it truly warms our hearts to know that you and your family enjoyed the breathtaking oceanfront views and convenient access to Black Rock and Kaanapali Beach from your spacious accommodations. We are also glad our associates provided courteous service and that you enjoyed the unforgettable Maui Nui Luau at Puu Kekaa. However, we sincerely regret any disappointment regarding housekeeping oversights. Your feedback is invaluable to us, as we are constantly striving to enhance our guest experience. We will be sure to address these concerns appropriately to ensure flawless hospitality going forward. Mahalo for being our guest. We look forward to your next visit.Mahalo, Sua Hargis

10/10 Excellent

srinivasa rao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really nice hotel!
Stayed 3 nights in Dec 2023

8/10 Good

Ronald

Hotel was okay . Need kids programs
Stayed 8 nights in Mar 2024
Response from Sua Hargis on 2024/3/18
Aloha Ronald, Mahalo for taking the time to share about your stay. It is always exciting to receive positive comments from our guests, but we are also grateful to learn from candid comments like yours. We hope to have another chance to accommodate you on your next visit to Maui.Mahalo, Sua Hargis

2/10 Terrible

Ben

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying elsewhere for the money, staff was not friendly at all, rooms were old and dirty, pool was freezing cold and hot tub was the size of your thumb - food was awful for what they charge. Extremely disappointed in all aspects of this “hotel”, felt more like a motel than a “resort and spa”
Stayed 5 nights in Mar 2024
Response from Sua Hargis on 2024/3/15
Aloha Ben, Mahalo for taking the time to share your review. Please accept our apologies for the difficulties you had with our service and accommodations. Our main aim is to provide thoughtful hospitality and attention to detail; therefore, we regret this was not your experience. Your comments are valuable as they help us improve going forward. We are also sorry for the concern you had with the food we offer, and we will discuss it with our food and beverage team to see where to improve. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Mahalo, Sua Hargis

6/10 Okay

Damon

Traveled with partner
Liked: Staff & service, amenities
We would recommend more dining options and they stay open for longer periods of time. Also, we recommend more activities.
Stayed 4 nights in Feb 2024
Response from Sua Hargis on 2024/2/24
Aloha Damon, Thank you for your candid feedback. While we are glad you had an overall pleasant experience, we sincerely apologize for not meeting all of your expectations and regret your concerns regarding the dining options and activities. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.Mahalo, Sua Hargis

8/10 Good

Farzam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! Wish there was more dining options!
Stayed 6 nights in Jan 2024

10/10 Excellent

Ryan D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Only stayed one night. It was raining so we never got to use the pool or experience the beach. The room was nice...small beds in the double bed room though. Beautiful resort and very nice staff.
Stayed 1 night in Jan 2024
Response from Sua Hargis on 2024/1/15
Aloha Bonnie, Mahalo for choosing Sheraton Maui Resort & Spa for your overnight stay. We are glad that you enjoyed our beautiful resort, attentive associates, and comfortable accommodations. However, we are sorry for any inconvenience you faced during your visit. We appreciate your business, and we look forward to welcoming you back.Mahalo, Sua Hargis

6/10 Okay

Allison

Traveled with family
Liked: Property conditions & facilities, room comfort
Resort was nice, right on the beach and large pool. The pool was pretty cold and the hot tub was broken one of the 2 days we were there. A few restaurants, very expensive but I guess inline with other touristy restaurants on Maui. No room service, not sure it was a staffing issue but room service was listed on the room phone.
Stayed 2 nights in Dec 2023

8/10 Good

David

Stayed 6 nights in Jun 2023

8/10 Good

kevin, los angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2023

2/10 Terrible

Pravin

Disliked: Cleanliness, staff & service
Service was below par.
Stayed 7 nights in Aug 2023
Response from Manager on 2023/8/21
Aloha Pravin, We sincerely apologize for not providing the exceptional stay you deserved. Our goal is to ensure every guest has a memorable visit, and we are disappointed to have fallen short of your expectations. Please accept our sincere apologies for any inconvenience caused. We would love the opportunity to regain your trust and hope you will consider staying with us again in the future.Mahalo,Sua Hargis

2/10 Terrible

Maiko, London

Stayed 5 nights in Aug 2023
Response from Sua Hargis on 2023/8/14
Dear Maiko, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Mahalo, Sua Hargis

10/10 Excellent

Patricia, Evergreen

Liked: Cleanliness, staff & service, property conditions & facilities
Had a blast!
Response from GENERAL MANAGER on 2023/8/11
Aloha Patricia, Mahalo for your recent stay at the Sheraton Maui Resort & Spa. It is a pleasure to know we exceeded all of your expectations! We enjoyed having you as our guest, and we look forward to seeing you again on your next trip to the area. Mahalo, Sua Hargis

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay for snorkeling and sea life watching!
Stayed 7 nights in Jul 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
This is just a beautiful and fun property layout.
Stayed 5 nights in Aug 2023

8/10 Good

ahmed

Very unfriendly staff and not considerate. The food is below average and overall not a good value
Stayed 5 nights in Aug 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel for the whole family. Expensive, but then again most things are when on a Hawaiian vacation.
Stayed 7 nights in Jul 2023
Response from Sua Hargis on 2023/8/9
Aloha Stephen ,Mahalo for sharing your thoughtful feedback with other travelers. We agree, our convenient location is perfect for exploring all that Maui has to offer! Mahalo for choosing Sheraton Maui Resort & Spa with your family, and we hope to have the pleasure of welcoming you back soon.Mahalo, Sua Hargis

8/10 Good

Beat

Stayed 5 nights in Jul 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Sheraton! We stay there every year for our anniversary! Sheraton is walkable to Whalers Village and also has a couple of great dining options. The staff are very welcoming and the oceanfront deluxe room is to die for! Be back next year!
Stayed 7 nights in Jul 2023

10/10 Excellent

Bryan

Stayed 7 nights in Jul 2023
Response from Sua Hargis on 2023/9/13
Aloha Bryan, Mahalo for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Sheraton Maui Resort & Spa, and we look forward to welcoming you again soon.Mahalo, Sua Hargis

10/10 Excellent

William George

Liked: Cleanliness, staff & service, property conditions & facilities
Met all of our expectations!
Stayed 9 nights in Jul 2023
Response from Manager on 2023/7/28
Aloha William, Mahalo for the excellent rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure to accommodate you at Sheraton Maui Resort & Spa, and we hope to see you again soon.Mahalo,Sua Hargis

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location of the resort and found ourselves coming back early every time we left for the day.
Stayed 6 nights in Jun 2023
Response from Sua Hargis on 2023/9/27
Aloha Adrian, Mahalo for the wonderful review of Sheraton Maui Resort & Spa. We are thrilled to read about your stay and how much you enjoyed our convenient location. Mahalo for recommending us, and we look forward to hosting you again on your next visit to the city.Mahalo, Sua Hargis

10/10 Excellent

Scott Joell

Stayed 5 nights in Jul 2023
Response from Sua Hargis on 2023/8/17
Aloha Scott, We are delighted you had an outstanding stay at Sheraton Maui Resort & Spa and that you loved all aspects of our hotel. Mahalo for the excellent rating, and we look forward to hosting you again soon.Mahalo, Sua Hargis

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have been going to this hotel since 1981 and love it!!
Stayed 7 nights in Jul 2023
Response from Manager on 2023/7/24
Aloha Maria, Mahalo for making the Sheraton Maui Resort & Spa your home away from home! It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We hope to see you again soon.Mahalo,Sua Hargis

10/10 Excellent

David Gordon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Our third stay here. Very nice! Great views, lazy river pool, black rock lagoon, very comfortable room, walkable to shopping and other restaurants, friendly staff, and great breakfast buffet.
Stayed 3 nights in Jul 2023

6/10 Okay

Justin, Harker Heights

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I loved the view & the atmosphere & the staff was all very friendly. However the room we stayed in never got cool. The bedding was very uncomfortable & stiff. And there was only one soda vending machine on the entire property which was sold out of everything but water. Having snacks & something to drink after everything else closed would’ve been nice. We also lost a night due to our flight being delayed & they didn’t offer any kind of compensation for it since we had already paid for our stay in advance.
Response from Sua Hargis on 2023/7/21
Aloha Justin, Mahalo for being our guest and sharing your review. We are pleased you enjoyed the environment, amazing views, and courteous associates. However, we are sorry for the issues you had with your room and the inconvenience this caused. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. Furthermore, we also regret the reservation related concern you outlined. Our hotel has a standard cancellation policy that applies in most situations such as yours. We would appreciate your understanding. We have also noted your additional comment, and we will share this appropriately for a better guest experience. Mahalo once more; we hope to welcome you again for the flawless visit you deserve.Mahalo, Sua Hargis

8/10 Good

Kyle

Stayed 5 nights in Jul 2023
Response from Sua Hargis on 2023/8/25
Aloha Kyle, We are happy you chose Sheraton Maui Resort & Spa for your recent visit to the city. It was our pleasure having you with us, and we hope you will revisit the next time your travel brings you to our area.Mahalo, Sua Hargis

6/10 Okay

amanda

Traveled with family
Liked: Property conditions & facilities
The resort itself was lovely. The lazy river, the views from the room and black rock beach. The bar and restaurants are great. Good drinks and food. The room is small with the two double beds. The bedding is terrible. No fitted sheet just a lose sheet over the mattress. Room service only attended to our room on time in the four days we were there and we never had clean towels or clean linens and the dirty linens were piled and trash as well. The bell man didn’t help us with our bags and the people working the towel kiosk by the pool were rude. We inquired into how much a cabana would be and they stated it wasn’t the listed price on the wall it was higher but they didn’t know how much. I made a comment like it should be the listed price on the wall and they said basically we do what we want in Hawaii, deal with it. It was strange.
Stayed 2 nights in Jul 2023
Response from Sua Hargis on 2023/7/19
Aloha Amanda, Mahalo for sharing your review. We are pleased you enjoyed our excellent views and the courteous service provided by our associates. We also appreciate you mentioning our delicious food and refreshing beverages. Mahalo for choosing us, and we wish you all the best with your travels.Mahalo, Sua Hargis

6/10 Okay

Verified traveler

Disliked: Room comfort
Not worth the price
We got a room with sheets that had dirt and hair on it. We asked for new sheets so they changed our room. Our new room was right next to the elevator shaft and it sounded like a train going through our room all night long so it was hard to sleep. The complimentary soap was empty. The pools were ok but I wish there were some slides. The room was like half a mile away from the parking garage so going anywhere took forever. The shower is small.
Stayed 4 nights in Jun 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

8/10 Good

Bronko

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort
Stayed 7 nights in Jun 2023
Response from Sua Hargis on 2023/7/5
Aloha Bronko, Mahalo for your review of Sheraton Maui Resort & Spa. We are glad to read about your pleasant stay and how much you enjoyed our beautiful property. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Mahalo again; we look forward to welcoming you back on your next visit to Hawaii.Mahalo, Sua Hargis

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2023

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were large and comfortable. Everything we needed to have a great Hawaiian vacation was present. Great views, nice balcony, beautiful grounds. The staff was excellent. They were attentive and friendly. We traveled to this property because it seemed perfect for our son who is disabled. The staff made sure all our needs were taken care of from the time we made the reservation to the end of our trip. They even helped me with measuring the door to our room to make sure a beach wheelchair would fit. Particular shout out to the maid services. They were quick and efficient and helped keep our room clean. Another shout out to Kevin at Aqualini. He helped us use the pool lift each day.
Stayed 5 nights in Jun 2023

10/10 Excellent

Cynthia Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton was absolutely beautiful! We enjoyed our 8 night stay. The rooms were very clean, the grounds were well kept, the pool was pristine and the food and drinks were delicious! I would definitely recommend this hotel to my friends and family!
Stayed 8 nights in Jun 2023
Response from Sua Hargis on 2023/7/4
Aloha M. Ann, Mahalo for the excellent rating. It is always gratifying to receive praise for exceeding expectations with our refreshing accommodations, pool, and the food and drinks at our restaurants. We appreciate you recommending Sheraton Maui Resort & Spa; we hope to see you again soon. Mahalo, Sua Hargis

8/10 Good

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Sua Hargis on 2023/7/1
Aloha Vitaliy, All of us at Sheraton Maui Resort & Spa appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Mahalo, Sua Hargis

10/10 Excellent

Luz Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and the staff was great. The staff was friendly and welcoming every time. The luau was.great too. We had a great time here .
Stayed 4 nights in Jun 2023

8/10 Good

Deborah

Stayed 2 nights in Jun 2023

10/10 Excellent

Sonny

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing beach activities (cliff jumping, swim with the turtles, snorkle, boogie board).
Stayed 6 nights in Jun 2023

10/10 Excellent

Ismara

Traveled with family and small children
Liked: Cleanliness, staff & service
Wonderful staff, great pools and options for kids, beach access right by black rock. Snorkeling rental equipment was right on the resort
Stayed 4 nights in Jun 2023
Response from Sua Hargis on 2023/6/22
Aloha Ismara, Mahalo for your very nice review of Sheraton Maui Resort & Spa. We are happy to know you were pleased with our courteous associates and that you enjoyed the abundant amenities we offer. we hope to see you again soon and wish you all the best with your travels. Mahalo, Sua Hargis

10/10 Excellent

Casandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton is beautiful with even more beautiful views. My room was just steps from the pool and beach. Great restaurants in the resort. Close to Whalers Village and short car ride to old town Lahaina. And the beds were comfortable. I’d definitely stay again! Chair and umbrella rentals for the beach are a little pricey so maybe rent from somewhere else or buy a couple chairs.
Stayed 6 nights in Jun 2023

8/10 Good

Cong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Sua Hargis on 2023/6/22
Aloha Cong, Mahalo for rating your pleasant experience at Sheraton Maui Resort & Spa. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the area. Mahalo, Sua Hargis

10/10 Excellent

Arvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for 4 days only and wish we could be there longer! Beautiful resort and plenty of activities if you want otherwise a great place to just forget about everything and relax!!
Stayed 3 nights in Jun 2023