Find Resorts & Hotels with Spas in Hauʻula, HI

"Staff members were very helpful and respectful. The rooms were very clean. "

"I had a great time."

"Monkeypod Kitchen restaurant at the hotel is very good."

"We stayed at this hotel for 6 days, and unfortunately, this will be our first and last stay. From the moment we arrived, we had a very negative experience with a front desk employee named Lindsay. Her behavior toward us felt disrespectful and, at times, discriminatory. We were traveling with an oversized van, and the hotel parking garage has a low clearance, so our vehicle could not enter. When we explained this, she simply told us to “change the car,” which is unrealistic when you’ve already rented a vehicle. The next day, we spoke with a manager at the front desk who acknowledged that the situation had not been handled properly. She explained that cars that do not meet parking requirements should be addressed accordingly, and some vehicles were moved that day. However, later that evening, we encountered Lindsay again, and the issue continued. She refused to assist, was very dismissive, and even waved her hand in our face saying she didn’t want to see or talk to us. This is completely unacceptable behavior from a customer service representative. To make matters worse, another guest approached to ask what had happened, and Lindsay openly shared details of our situation without any regard for our privacy. We reported everything to the hotel’s headquarters and were told a report would be filed, but we never received any follow-up. Aside from this, the overall experience did not meet expectations. The rooms are extremely small—comparable to cruise ship cabins—and the breakfast "

"The food in the restaurants are very expensive . The credit of $250 Tha Expedia gave us was not taken in all restaurants…"

"Breakfast was great. Better than what I expected. Hotel is a bit older looking but well maintained. Valet was fast. "

"Kind staff"

"Great location across from nice beach. Close to restaurants and transportation. One block to Kapiolani park and zoo. Room was spotless, nice pool and restaurant / bar overlooking the ocean . Will stay again !"

"Lacking a proper bar and restaurant options inside hotel. Wait for elevators horribly long"